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Job Description Job Title: Client Manager Reports To: Client Director, Managing Vice President, or equivalent senior leadership Position Summary The Client Manager (CM) is a high-visibility operational leader responsible for driving service excellence, staff performance, and client satisfaction across multiple locations within an assigned territory. ⭐ Dedicated to a specific client, the CM oversees multi-level teams, ensures adherence to Service Level Agreements (SLAs), and partners closely with Operations, Finance, HR, and executive stakeholders to deliver seamless, high-quality workplace services. From operational oversight to financial stewardship, the CM is accountable for meeting SLAs, optimizing performance, managing P&L elements, strengthening client relationships, and cultivating a high-engagement employee culture. 🚀 Core ResponsibilitiesService Delivery & Operations Leadership ⚙️ * Ensure excellence in service delivery across all assigned sites. * Own the intake, delegation, execution, and completion of all client requests. * Guarantee all client and organizational deadlines are achieved without exception. * Manage staffing, resources, and technology effectively across all sites. * Ensure SLA coverage, floaters, and staffing partnership with HR. * Maintain a safe, compliant, high-performing work environment. * Document and escalate incidents promptly. * Conduct regular site visits to enforce operational compliance. Financial & Performance Management 💼 * Support leadership in maintaining P&Ls at or above proforma targets. * Oversee payroll, billing, and A/R execution with precision. * Lead monthly budget forecasting and financial review. * Identify opportunities for year-over-year growth. * Optimize profitability, hours, and gross margin. Client Relationship & Engagement 🤝 * Maintain high levels of client satisfaction (CSI). * Lead monthly and quarterly client business reviews. * Serve as a trusted advisor to client leadership. * Drive employee engagement to sustain or improve ESI scores. * Champion the SPS Governance Model for proactive client satisfaction. Talent Leadership & Workforce Development 👥 * Lead and develop multi-level teams across locations. * Set expectations, clarify workflow, and resolve operational issues. * Conduct performance evaluations and maintain employee documentation. * Reduce turnover through coaching and recognition strategies. * Cross-train teams to build capability and bench strength. Operational Excellence & Compliance 🔐 * Enforce policies, KPIs, and SLAs with discipline. * Manage vendor partnerships to ensure contract compliance. * Standardize reporting, metrics, and procedures. * Resolve site and client issues swiftly and professionally. * Lead special projects and operational improvements. * Serve as resource for OSHA, EEOC, and compliance matters. Workplace Experience Leadership 🎉🏢 * Design and deliver innovative workplace experience strategies. * Curate impactful experiences that promote well-being and engagement. * Collaborate with catering/food services and service-line partners on events. * Measure event ROI and produce monthly workplace experience reports. * Oversee Workplace Experience Coordinators including hiring, training, and performance. Communication & Business Partnership * Maintain consistent communication with SPS and client leadership. * Support business development initiatives as needed. * Coordinate travel for team members according to policy. Competencies 💡 * Strong analytical and metric-driven decision-making * Client-obsessed mindset * High integrity and ethical judgment * Exceptional communication and presentation skills * Professional presence and service excellence * Strong organizational discipline * Emotional intelligence and conflict de-escalation * Strategic and creative problem-solving * Ability to manage multiple priorities * Talent leadership and coaching ability * Experience-driven mindset with focus on innovation * Data interpretation and performance insight skills Qualifications 🎓 * High School Diploma required; Bachelor's Degree preferred * 7–10+ years in relationship management and operational leadership * Multi-site management experience strongly preferred * Program/Project Management experience a plus * Proven ability to coach and develop frontline managers * Comfort interacting with C-suite leaders * High proficiency in business technology * Industry-related experience preferred * Strong ethics, professionalism, and client-driven mindset Physical Requirements 💪 * Lift/move 40+ lbs regularly * Push carts up to 60 lbs capacity * Walk, bend, kneel, stand, or sit for extended periods * Operate office machinery * Speak while inputting data * Visual focus and color differentiation required Travel Requirements ✈️ Up to 25% travel required. Other Duties Responsibilities may evolve and additional duties may be assigned as business needs change. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$100,000—$115,000 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Work with top-tier attorneys at a globally recognized law firm.

You're ready to take on a role that allows you to learn and grow, and you're willing to meticulously execute your primary responsibilities, from small tasks performed flawlessly to larger projects managed skillfully, while inquiring about ways to take on new tasks that provide added value to the div

Executive Administrative Assistant.Boys & Girls Club of Clifton - 822 Clifton Ave, Clifton, NJ 07013.About the Boys & Girls Club of Clifton:.Clifton, New Jersey is the third most diverse city in America by languages spoken and has a proud history of being a first stop city for generations of immigra

Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Our energetic team of lawyers are widely recognized in their practice areas by Chambers USA (Chambers and Partners), New York Super Lawyers (Thomson Reuters), Benchmark Litigation (2021), and the 2021 edition of The Best Lawyers in America directory published by Woodward/White, Inc. We are committed

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

The role involves providing administrative support to a team of attorneys and other support departments, including inter-departmental support.The environment is a fast-paced, high-pressure environment.The ideal candidate will be highly organized, technologically proficient, detail-oriented, and poss

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance

Supports the Executive Director in managing contracts of clinical services. Qualified applicants will receive consideration for employment without regard to characteristics protected by applicable local, state or federal law, including but not limited to disability and protected veteran status.

Founded in 1920, Akerman is recognized as one of the country's premier law firms, with more than 700 lawyers throughout the United States. The successful candidate will be a highly motivated professional with 10 or more years of experience supporting attorneys in a large law firm environment.

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. The Mount Sina

Administrative Assistant & Events Coordinator To The Dean Of Student Services.The Administrative Assistant & Events Coordinator to the Dean of Student Services provides comprehensive administrative, event, and operational support to the Dean and the Office of Student Services.This role requires a hi

We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. The Mount Sinai Health System (MSHS) provides salary ranges that comply w

The New York State Commission on Judicial Conduct is seeking a detail-oriented legal secretary to support attorneys, investigators, and administrative staff with document production, file management, and public-facing intake tasks.The role is ideal for a skilled, reliable professional who thrives in

The New York State Commission on Judicial Conduct is seeking a detail-oriented legal secretary to support attorneys, investigators, and administrative staff with document production, file management, and public-facing intake tasks.The role is ideal for a skilled, reliable professional who thrives in

MG+M The Law Firm (MG+M) has an immediate opening for a Legal Administrative Assistant in our New York office. MG+M is a nationally renowned litigation law firm concentrating on complex civil matters.

Legal Administrative Assistant.The Legal Administrative Assistant, (based out of our NYC office), supports the delivery of quality legal services to clients by providing secretarial and administrative assistance to attorneys and paralegals, performing complex and specialized administrative clerical

Litchfield Cavo LLP is a premier insurance coverage and litigation defense law firm founded in 1998 on one principleclient service comes first. We are an equal opportunity employer and provide equal opportunity to qualified individuals regardless of race, color, religion, national origin, age, gende

Administrative Assistant - Mobility.S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.For more information, visit role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple high-p

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disabil

Law firm or Legal Department work history required.

We are seeking a highly organized and proactive administrative assistant to support our Executive Assistant to the Global Head of Investment Banking.This role will work closely with the lead Executive Assistant to help manage the day-to-day administrative responsibilities.This position requires stro

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status

Thus, secretaries are expected to play an active role in assisting their assigned lawyers - and, when necessary, assisting other lawyers and other secretaries - toward the common goal of providing the Firm's clients with the best service possible. To be an integral part of a practice group, secretar

The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or tr

We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. The Mount Sinai Health System is an equal opportunity employer, complying

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

Administrative/HR Assistant - Entry Level Management.Provide full administrative support to a Marketing Firm team of professionals, operational department personnel, and/or executives.Maintain and coordinate multiple calendars and schedules.Coordinate meetings - in-house, video conferencing, confere

Expedia Group brands power global travel for everyone, everywhere.We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.Our diverse, vibrant, and welcoming community is essential in driving our success.To shape the future of t

Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.

Principal Administrative Associate II.The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS).HRA is dedicated to fighting poverty and income inequality by providing New Y

Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as

Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Partner 6, Executive Assistant, Crypto.Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology.We invest in seed to venture to growth-stage technology companie

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilitie

Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.

Brown Advisory is seeking an experienced, highly capable Executive Assistant to join our New York office.This is a senior-level role designed for a seasoned administrative professional with a demonstrated track record of supporting senior executives and partnering effectively with leadership teams.T

Draft, edit, and proofread letters, contracts, and complex legal documents; run redlines; ensure all outgoing work product is polished, accurate, and in line with firm standards.

Empower Leadership, Drive Impact.The Interactive Advertising Bureau (IAB) is looking for a highly skilled, organized, and proactive Executive Assistant to provide critical support to our Chief Growth Officer, SVP, Centers of Excellence & Industry Initiatives and SVP, Member Development.This is a uni

Join one of the most prestigious law firms in the world. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class