Sr. IT Support Specialist
hace 5 días
Uniondale
COMPANY: TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, AI, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $16.6 billion. TDK employs more than 107,000 people worldwide, including more than 4,500 in North and South America. JOB DESCRIPTION: The Sr. IT Support Specialist role is to work closely with a global IT team to provide client IT services, help with system administration, documentation, and resolve trouble tickets. Server Administration: The Sr. IT Support Specialist will be responsible for the administration of TDK's on-premises and cloud servers, including installation, configuration, monitoring, performance tuning, backup verification, security hardening, and lifecycle management. This role owns scheduled server maintenance windows and OS and application patching, ensuring high availability, reliability, and compliance with IT security standards. RESPONSIBILITIES: · Provide end user provisioning, support and training for Windows, Macs, Linux laptops, workstations, printers, mobile phones, and other IT assets. · Provide IT User on-boarding (including imaging and device set up), off-boarding, transfers within and across TDK entities. · Provide mobile device management on corporate devices (Mac, Linux, Windows, Mobile phones). Perform asset management on corporate purchased devices. · Provide back, recovery and restore services on corporate devices. · Procure corporate IT hardware and software. · Provide network & security configuration and support (LAN/WAN, firewalls, switches). · Administer and troubleshoot full network infrastructure, including routing, switching, VLANs, DNS, DHCP, VPN, and WAN/LAN connectivity. · Diagnose and resolve complex, multi-layer networking and server issues, performing root cause analysis and documenting fixes. · Provide server compute and storage services both on-prem and cloud (Azure, AWS). · Perform scheduled server maintenance on physical and virtual servers, including health monitoring, log review, performance tuning, and hardware checks. · Plan, test, and deploy OS and application patches on servers, workstations, and network devices; maintain patch compliance reporting and rollback procedures. · Perform IT project related activities, support risk assessments and compliance audits (ISO 27001, SOC, SOX/JSOX etc.). · Create new IT and infrastructure solutions for end-users. · Work Helpdesk Tickets, which include hardware, software, OS, and account problems. · Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance. · Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. · Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. REQUIREMENTS: · Proven experience in IT support or systems maintenance in a global organization. · Hands-on experience with server maintenance and administration (Windows Server and/or Linux), including configuration, updates, performance monitoring, and troubleshooting. · Proven experience with OS and application patch management (e.g., WSUS, Intune, JAMF, or equivalent), including testing, scheduling, and change control. · Full networking support experience: TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and WAN/LAN troubleshooting, with packet-level analysis tools (e.g., Wireshark). · Experience configuring and managing network and security devices (Cisco, Palo Alto, Sophos, or similar). · Ability to work independently with minimum supervision. Ability to collaborate and partner within technical and across business teams. · Proven experience with ITSM tools (ServiceNow, Halo etc.) with working knowledge of service management. · Good problem solving/debugging skills. Fault domain identification. Escalation skills to solicit help. · Good documentation and training skills. · Strong knowledge of computer hardware, software, and networking principles (Windows, Macs, Linux and iOS operating systems). Proficient in use of MDMs (JAMF, Intune/Manage Engine). · Proficient in client security solutions such as Privilege Access Management, End Point security (CrowdStrike, Sentinel One etc.). · Proficient in backup and restore tools such as Druva/CrashPlan/Veeam. · Experience in firewalls (CISCO/Palo Alto/Sophos), switches, virtualization software (VMWare), SAN and NAS. High Availability set up and support. Experience with Wi-Fi/Access points and debugging networking issues. · Proven experience with Identity solutions such as Active Directory, Entra ID. Ability to configure SAML for application onboarding. · Knowledge of applicable data privacy practices and laws. PREFERRED QUALIFICATIONS: · BS in computer science/cyber security, or related discipline and 3 years’ experience. · Non-degree candidates should have a min 7-year desktop IT and cyber security experience with requisite certifications (CompTIA, Google IT Support Professional Certificate, MCP etc.). · Experience with cloud technologies (Azure, AWS, GCP) and on-prem data centers and colocation facilities. · Experience with collaboration and messaging application support (Office365, Teams etc.). Experience with supporting Project management and engineering applications (Asana, MSFT project, Atlassian products, Github etc.). · Experience supporting SAP client installations. COMPENSATION & BENEFITS: TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays. The starting annual base pay for this role is between 85,000 and 105,000 USD for Uniondale, New York. The actual base is dependent upon many factors, such as training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. TDK is an Equal Opportunity Employer