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Trabajos Customer Service en Valley Stream, New YorkCrear alertasJornada completa

  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 2 días
    $20–$21 por hora
    Jornada completa
    Flushing, Queens

    A growing company is seeking Customer Service Representative to join its team in New York City. The primary responsibilities include but not limited to the following: • Respond to customer calls, walk-in customers and emails, and answer questions about damaged products., • Handled customer complaints or concerns about defective products., • Determine if the damaged products are under valid warranty coverage., • Provide the quotations for replacement materials, parts, accessories, and repair service labor charges to customers or homeowners., • Measure the broken products or other items and enter accurate information to the system., • Prepare and process repair orders and ensure they are fulfilled., • Schedule repair services appointments for customers to fix on-site defective products., • Review complaints from customers and record type and scope of service to be performed., • Work with the Service Technician to ensure that all the replacement parts, accessories and items are ready for customers., • Determine and schedule repair services for customers., • Inform and dispatch Service Technician to perform repair services in various job sites., • Keep records of repairs, installation, removal of equipment or appliances, and hours required for each job., • Log all repair services and orders in the database system accurately., • Perform general administrative tasks, such as copying and filing. Qualifications • Associate degree or Bachelor degree preferred, • Minimum of 1 year of customer service experience, • Outstanding phone and email etiquette, • Able to manage multiple tasks simultaneously, • Pay attention to details., • Proficiency in MS Office, • Exceptional communication skills, • Bilingual in English and Mandarin/Spanish preferred. Salary: • Gross hourly rate: $ 20.00 ~ $21.00 per hour Benefits • Health insurance, • Dental insurance, • Paid sick leave, • 401K matching plan, • Life insurance

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