Operations Manager
13 days ago
Perth Amboy
Job DescriptionDescription: Job Description At RAS Logistics, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1. Position Summary: The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence. Key Responsibilities: • Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management., • Manage independent contractor relationships and ensure compliance with safety, service, and operational standards., • Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed., • Recruit, onboard, and train delivery contractors and support personnel., • Oversee scheduling, route planning, and inventory management in coordination with the warehouse team., • Resolve escalated delivery issues and customer complaints promptly and professionally., • Collaborate with the corporate team to implement new policies, technologies, and process improvements., • Maintain a culture of accountability, performance, and continuous improvement., • Ensure compliance with DOT regulations and all applicable safety protocols. Qualifications: • Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience)., • 3+ years of experience in operations or logistics management, preferably in final mile/home delivery., • Proven ability to manage teams, contractors, and time-sensitive logistics., • Strong analytical, organizational, and leadership skills., • Proficient with logistics software, route planning tools, and Microsoft Office Suite., • Excellent communication and conflict resolution skills., • Familiarity with DOT and safety compliance regulations., • Must have a valid driver license Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Vision insuranceRequirements: