Water Damage Restoration Lead Tech / Crew Chief
24 days ago
Valley Stream
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Free uniforms, • Opportunity for advancement, • Paid time off Job Responsibilities • Knowledge of disaster restoration industry, • Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site, • Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job, • Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency, • Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide, • Completes sketch and scope sheet for estimate, complete drying records using mobile software, • Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary, • Resolves issues with customers communicates customer issues, daily job activities with key company staff, • Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies, • May train new technicians or key operational team members, • Ensure safety standards are being followed during all active jobs, • Valid Drivers License and satisfactory driving record, • Strong verbal and written and communication skills, • Strong problem solving and customer service skills, • Must be able to prioritize activities and meet deadlines, • Experience with entering data using a tablet or mobile phone, • Report to work on time in a clean, complete uniform, • High school graduate or equivalent, • Valid driver's license and satisfactory driving record, • Good verbal and written and communication skills, • Role models customer service expectations with home owners, adjusters, vendors etc., • Knowledge of disaster restoration or construction industry, • Proficient with using mobile software to enter data, • Experience with using Xactimate is preferred but not required, • Must be able to prioritize activities and meet deadlines, • Experience in training and managing others, • Strong problem-solving skills, • Communicates customer issues, job activities with key company staff, • Certifications are preferred, but not required:, • ASD Applied Structural Drying Technician, • FSRT Fire & Smoke Restoration Technician, • OCT Odor Control Technician, • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects., • Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required., • Express or exchange ideas with others and receive and act on detailed information given., • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.