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  • Technician
    Technician
    20 days ago
    $20–$35 hourly
    Full-time
    Farmingdale

    IT Support Technician – Level 1 United Network Associates, Inc. (UNA) is seeking a motivated Level 1 IT Support Technician to join our technical team in Farmingdale, New York. UNA provides managed IT, cybersecurity, cloud, networking, and technical support services to businesses throughout Long Island and the New York metropolitan area. The Position This is a hands-on technical position for someone who enjoys technology, troubleshooting, working with users, and learning new systems. The Level 1 Technician will be part of our Help Desk and technical support team, providing remote and on-site assistance to our clients while working alongside experienced Level 2 and senior engineers. Responsibilities • Respond to incoming Help Desk tickets and technical support requests, • Troubleshoot Windows desktops and laptops, • Support Microsoft 365, Outlook, Teams, OneDrive, and user accounts, • Perform password resets, MFA setup, and basic account administration, • Troubleshoot printers, scanners, peripherals, and common business applications, • Diagnose basic Internet, Wi-Fi, LAN, VPN, DNS, and connectivity problems, • Install and configure computers, software, and peripherals, • Set up new users, computers, email accounts, and Microsoft 365 services, • Perform basic Active Directory and Entra ID administration, • Assist with endpoint security, antivirus, EDR/MDR, patching, and RMM systems, • Provide remote support and occasional on-site client support, • Document problems, troubleshooting steps, and resolutions, • Escalate more complex problems to Level 2 or senior engineers, • Follow established security and technical procedures What We're Looking For We're looking for someone with a solid foundation in technology who wants to build a career in IT. You don't need to know everything. You do need to be curious, dependable, professional, and willing to learn. Basic knowledge or experience with several of the following is preferred: Windows 10/11 • Microsoft 365 • Outlook • Active Directory • Entra ID • TCP/IP • DNS • DHCP • Wi-Fi • VPN • Networking • PC Hardware • Printers • Remote Support • Endpoint Security The Right Candidate • Enjoys troubleshooting technical problems, • Thinks logically rather than simply following a script, • Is comfortable researching something they don't know, • Communicates clearly and professionally with clients, • Has good organizational and documentation skills, • Understands when an issue should be escalated, • Takes responsibility for following a problem through to resolution, • Has a genuine interest in computers, networking, cloud technology, and cybersecurity, • Wants to learn from more experienced engineers and advance technically Experience Approximately 1–2 years of IT support experience is preferred, although candidates with strong technical skills, education, certifications, internships, or substantial hands-on experience will also be considered. CompTIA A+, Network+, Microsoft, Cisco, or cybersecurity certifications are a plus but are not required. Opportunity for Growth This position is designed to provide exposure to much more than basic desktop support. UNA technicians have opportunities to learn about: Networking • Windows Server • Microsoft 365 • Cloud Services • Cybersecurity • Firewalls • Endpoint Protection • EDR/MDR • Identity Security • Servers • Backup & Recovery • Infrastructure Projects As your skills develop, there are opportunities to advance into Level 2 support and systems, network, cloud, and cybersecurity engineering roles. Location: Farmingdale, NY Position: Full-Time Level: Level 1 IT Support Technician

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  • Customer Service Agent
    Customer Service Agent
    21 days ago
    $45000–$60000 yearly
    Full-time
    Long Beach

    Law Firm Customer Service and Phone Specialist Salary: starting at $45,000–$60,000 position has growth potential Location: Oceanside, NY Job Type: Full-Time, On-Site About Us: We are a growing law practice dedicated to defending businesses against merchant cash advance companies and related financial disputes. We provide strategic legal guidance, negotiation, and defense while focusing on clear communication and strong client advocacy. About the Role: The Customer Service and Phone Specialist will be responsible for speaking with prospective clients, explaining our services, and guiding them through the intake and consultation process. Day-to-day responsibilities include handling inbound and outbound calls, qualifying leads, following up with prospective clients, maintaining accurate records, and helping turn inquiries into clients. You will work closely with attorneys and support staff to ensure a smooth transition from the initial call to legal representation. The role also includes meeting performance goals, participating in ongoing training, and helping improve processes that enhance the client experience and support company growth. Growth Opportunity: There is significant room for growth within the company. As the firm continues to grow, strong performers will have opportunities to take on additional responsibilities, develop their skills, and advance into leadership and management roles. Career advancement also comes with increased financial benefits, including opportunities for higher compensation and greater earning potential as your responsibilities, performance, and contributions to the company grow. Qualifications: -Excellent communication skills – Able to speak and write clearly and professionally. -Customer service experience – Comfortable answering questions, handling concerns, and working with clients. -Sales experience – Able to qualify leads, follow up with prospects, and turn leads into clients. -Training or mentoring experience – Willing to learn quickly and support other team members. -Goal-oriented – Comfortable working toward sales goals and performance targets. -Professional experience – Experience in a legal, financial, or professional services environment is a plus. -Computer skills – Comfortable using CRM systems, email, spreadsheets, and basic office software. -Organized and dependable – Able to manage multiple tasks, maintain confidentiality, and work well in a fast-paced environment. -On-site availability – Must be able to work on-site in Oceanside, NY. -Education – High school diploma or equivalent required. Additional education in business, communications, or a related field is a plus.

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  • Administrative Assistant
    Administrative Assistant
    1 month ago
    $50000–$65000 yearly
    Full-time
    Westbury

    Job Summary We are looking for a reliable, organized Administrative Assistant to join our team. The candidate will have at least 3 years of administrative experience and be fluent in both English and Chinese (Mandarin). Responsibilities • Provide general administrative and clerical support to management and staff, • Answer phone calls, respond to emails, and communicate with customers, vendors, and employees, • Prepare, organize, and maintain company documents, records, and reports, • Handle data entry, filing, scheduling, and other office tasks, • Assist with payroll, invoices, purchase orders, and other basic accounting-related administrative duties, • Coordinate communication between management, employees, customers, and vendors, • Assist with daily office operations and special projects, • Maintain confidentiality and handle sensitive company information professionally, • Perform other administrative duties as assigned Qualifications • Minimum 3 years of administrative or office management experience, • Fluent in English and Chinese (Mandarin), both written and spoken, • Strong organizational and time-management skills, • Excellent communication and interpersonal skills, • Proficient in Microsoft Office and Quickbooks, • Ability to multitask, prioritize responsibilities, and meet deadlines, • Reliable, responsible, and able to work independently What We Offer • Competitive salary based on experience, • Full-time employment, • A professional and supportive work environment, • Opportunities for growth and increased responsibilities

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  • Legal Secretary
    Legal Secretary
    2 months ago
    Full-time
    Valley Stream

    About the Role A property management company is seeking an organized, detail-oriented Legal Secretary / Office Assistant to support a senior executive who also manages the organization’s legal matters. This hybrid role combines executive assistant responsibilities with light legal-secretarial support and is well suited to someone who enjoys keeping a busy leader organized across business and legal activities. Responsibilities • Manage the executive’s calendar, correspondence, and daily task list., • Provide personal organization and scheduling support., • Complete data entry and maintain accurate records and files., • Organize legal and business documents., • Answer and direct phone calls and emails professionally., • Handle confidential business and personal information with discretion., • Assist with administrative and organizational projects as needed. Qualifications • Strong organizational skills and attention to detail., • Excellent written and verbal communication skills., • Ability to manage competing priorities and changing schedules., • Proficiency with Microsoft Office or Google Workspace., • Familiarity with legal terminology or a legal office environment is a plus, but not required; training is available., • Previous experience as an executive assistant, legal secretary, or personal assistant is preferred. Position Details • Full-time, in-person position., • Standard business hours. This company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, or any other legally protected status.

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