Dental Treatment Coordinator
hace 25 días
Garden City
Job Description Job Title: Dental Treatment Coordinator Location: Garden City, New York Job Type: Full-Time/Part-Time Reports to: Office Manager Job Overview: We are seeking a friendly, highly organized, and detail-oriented Dental Treatment Coordinator to join our growing dental practice. The ideal candidate will play a crucial role in managing patient care by guiding patients through their treatment plans, ensuring smooth scheduling, and providing excellent customer service. This role requires a passion for dentistry and the ability to build lasting relationships with patients and the dental team. Key Responsibilities: * Patient Consultation and Communication: * Review patient treatment plans with the dentist and explain the recommended procedures and options to patients. * Answer patient inquiries about treatment costs, insurance coverage, and financing options. * Provide clear, accurate information regarding the benefits, risks, and expected outcomes of treatments. * Treatment Scheduling and Coordination: * Schedule and coordinate appointments for patients based on treatment plans. * Ensure patients are aware of their appointment schedules and follow-up treatments. * Coordinate with dental assistants, hygienists, and other team members to ensure timely and efficient care delivery. * Insurance and Financial Management: * Verify patient insurance eligibility and benefits. * Assist patients with insurance claims, billing inquiries, and payment processing. * Provide estimates for treatment costs and work with patients to arrange financing options if needed. * Work closely with the billing department to resolve any discrepancies or outstanding balances. * Patient Records and Documentation: * Maintain accurate patient treatment records in compliance with HIPAA and practice policies. * Ensure that all patient information is up-to-date and properly documented in the practice management software. * Customer Service: * Ensure a positive, welcoming, and professional experience for every patient. * Address and resolve any patient concerns or complaints in a timely and courteous manner. * Support patients throughout their treatment journey, fostering trust and rapport. * Team Collaboration: * Work closely with the dental team to ensure seamless patient care and communication. * Attend and participate in team meetings, training sessions, and practice events. * Promote a positive and cooperative work environment. Qualifications: * Education & Experience: * High school diploma or equivalent required; associate’s degree or higher in a related field is a plus. * Previous experience as a dental treatment coordinator, receptionist, or in a similar role is highly preferred. * Knowledge of dental terminology, procedures, and insurance processes is strongly preferred. * Skills: * Strong verbal and written communication skills. * Excellent organizational skills with the ability to multitask in a fast-paced environment. * Proficient with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) and Microsoft Office Suite. * Ability to work independently and as part of a team. * Exceptional customer service and interpersonal skills. Working Conditions: * Full-time/Part-time position. * May require occasional evening or weekend hours, depending on the practice's schedule. * Ability to handle high patient volumes with efficiency and care. Why Join Us? * Competitive salary and benefits package. * Opportunities for professional development and growth. * Friendly and supportive team environment. * A chance to make a meaningful impact on patients’ oral health and well-being. If you are a compassionate, organized individual who thrives in a fast-paced dental environment, we’d love to meet you! Apply today to be a part of our dedicated team and contribute to providing outstanding care to our patients.