Customer Delivery Associate
hace 5 días
Martinez
Job Description Irrigation and Outdoor Supply Sales Pay Range: $20.00< DOE What You'll Do: As a Sales, Service, and Delivery Associate, you’ll play a vital role in supporting our landscape and outdoor supply contractors. • Customer Service & Sales: You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects., • Product Expertise: With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them., • Order Fulfillment & Delivery: You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites., • People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued., • Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations., • Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!Key Responsibilities:, • Customer Interaction & Sales:, • Assist customers at the counter, answering product inquiries and offering recommendations., • Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs., • Product Knowledge & Guidance:, • Maintain an in-depth understanding of irrigation and outdoor supply products., • Advise customers on proper product usage, installation, and maintenance., • Order Processing & Fulfillment:, • Accurately process customer orders, ensuring all items are correctly selected and ready for delivery., • Prepare orders for transport and ensure proper inventory management., • Delivery & Logistics:, • Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries., • Ensure products are delivered in excellent condition and address any delivery-related issues., • Relationship Building:, • Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service., • Address customer concerns and resolve issues to maintain high satisfaction levels., • Team Collaboration:, • Work closely with colleagues to maintain a smooth workflow and meet customer needs., • Help maintain the cleanliness and organization of the store and delivery areas., • Operational Support:, • Maintain accurate records of sales, deliveries, and customer interactions., • Customer Service Skills:, • Strong communication and interpersonal skills to engage with customers and provide exceptional service., • Ability to build positive relationships with clients and team members., • Product Knowledge:, • Basic understanding or willingness to learn about irrigation and outdoor supply products., • Ability to explain product features and benefits clearly to customers., • Sales Experience:, • Previous experience in sales or a customer-facing role is preferred, but not required., • Ability to upsell or recommend products based on customer needs., • Delivery Experience:, • Valid driver’s license with a clean driving record., • Experience with delivery driving, including loading, unloading, and safely transporting products., • Physical Stamina:, • Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties., • Comfortable with manual tasks, such as loading products and maintaining an organized work environment., • Time Management:, • Ability to manage time efficiently to ensure timely product delivery and meet customer expectations., • Strong organizational skills to handle multiple tasks and orders simultaneously., • Attention to Detail:, • Accuracy in processing orders and ensuring proper product delivery., • Ability to troubleshoot and address customer concerns effectively., • Team Player:, • Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations., • Positive attitude and adaptability in a dynamic work environment., • Tech Savvy:, • Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training opportunities with potential for raises, bonuses, and promotions., • Wellness Resources, • Profit Sharing