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Job DescriptionGM, VIP Sales & ServiceLive events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. TicketManager is an official partner of the New York Jets, Philadelphia Eagles, Philadelphia Phillies, Capital One Arena, Texas Rangers, LAFC, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers. TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA, NFL, NCAA, and NASCAR. In addition to our market-leading software platform, TicketManager is rapidly scaling a fully integrated marketplace that allows corporate customers to buy tickets and sell unused inventory directly inside the TicketManager platform by partnering with leading marketplaces and ticketing companies. We are looking for a GM, VIP Sales & Service to own and scale this business into the market‑leading platform for corporate ticket buying and selling. This executive will lead strategy, P&L, operations, partner ecosystem, and sales execution across TicketManager’s VIP and All Access lines of business, turning a fast‑growing offering into a scalable business. The GM, VIP Sales & Service will report into the CRO and lead a team of 5+ while shaping strategy and owning day‑to‑day execution. This is a highly strategic and very hands‑on role for a builder who thinks like an owner and loves marketplaces, live events, and operational excellence. Responsibilities Marketplace Strategy & P&L Ownership • Own the overall strategy, P&L, and roadmap for TicketManager’s VIP (buy) and All Access (sell) marketplace businesses, with a focus on driving sustainable, profitable growth and stickiness to the software platform., • Serve as the business owner for the marketplace business and work cross-functionally with stakeholders across Sales, Marketing, Product, Engineering, Finance, and Customer Success.Customer Growth & Commercial Execution, • Define and own the overall growth strategy including pricing, positioning, customer segmentation, and account expansion plans., • Own the sales strategy and develop playbooks that allows the team to scale sustainably., • Manage the sales team supporting VIP and All Access (hiring, training, quotas, coaching, performance management, and budgeting).Supply & Partner Management, • Lead relationships with strategic partners, primary rights holders and marketplaces, including negotiating commercial terms, securing priority supply, and managing SLAs and performance., • Build a scalable partner strategy and playbook: onboarding, business reviews, incentive structures, and quality standards.Operating Model, Systems & Processes, • Design and implement the long‑term operating model for the marketplace, including workflows, staffing models, coverage, and escalation paths., • Partner with Product and Engineering to ensure marketplace systems (internal tools, partner integrations, pricing engines, and ticket delivery) are robust, scalable, and tightly integrated into the TicketManager platform., • Build a data‑driven culture in the marketplace business: define metrics, build dashboards, and run experiments to improve pricing, conversion, and utilization., • Streamline payments processes to reduce friction, minimize operational overhead, and optimize costs (e.g., fees, chargebacks, manual reconciliations)., • Experience: 7-10+ years of overall experience with experience in marketplaces, ticketing, live events, or related B2B/B2B2C businesses; at least 2+ years in leadership roles owning P&L and managing a team., • Marketplace & Ticketing Expertise: Deep understanding of supply/demand dynamics, pricing, and economics in a marketplace environment; experience with ticketing, live events, or sponsorship inventory is strongly preferred. Relationships with primary ticketing providers, secondary marketplaces, and hospitality re-sellers preferred., • Partner & Vendor Management: Proven track record negotiating complex commercial agreements and managing strategic partners, ideally including primary rights holders and/or marketplaces., • Operational Excellence: Demonstrated ability to design and scale operational models, streamline workflows, and use systems and automation to drive efficiency and consistency., • Commercial Leadership: Experience leading sales or revenue‑adjacent teams—setting quotas, coaching reps, and aligning incentives to business outcomes. Comfort presenting to—and negotiating with—senior executives at enterprise clients., • Data‑Driven Decision Making: Strong analytical skills with the ability to structure problems, interpret data, and turn insights into action. Comfortable building business cases and evaluating ROI trade‑offs., • Cross‑Functional Influence: History of partnering effectively with Product, Engineering, Finance, and Marketing to deliver integrated customer experiences and hit aggressive growth targets., • Leadership & Style: Hands‑on builder who brings clarity, ownership, and urgency. Thrives in a fast‑growing, sales‑led environment with high expectations and high visibility.TicketManager Highlights, • $175,000 – $200,000 base salary + variable compensation, • Role is In-Office, Monday-Friday (Calabasas, CA or NY, NY), • 401k & Company Match, • Health Benefits (Medical, Dental, Vision), • Unlimited PTO, • $250 Quarterly Live Event Credit, • Monthly Happy Hours & Volunteering, • Fun Company Perks, • Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row, • Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR Nh3whI1tYL

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As the Director, In Store, you will lead a team of People Leaders and drive strategy to achieve sales with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your leadership and direction. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People Leaders and Colleagues will grow following your leadership. Perform other duties as assigned. This role reports to and is a developmental step to Store Manager. * Lead a team of People Leaders - Sales and Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers. Coach, train, teach and develop skills and strategy to drive customer experience, selling, merchandise and operational processes. * Analyze Store's business in order to strategize and deliver results; implement action plans focusing on deficient business areas and highlight growth opportunities. * Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency. * Develop strategies and appropriately plan/execute workload on the following: pricing, signing, visual execution, merchandise execution, event execution. * Drive profit results by leading and planning/executing workload on the following: product movement logistics, fulfillment, and back of house activities. * Lead customer service culture in the store. Ensure Colleagues engage with customers and provide a friendly and easy to shop environment. * Review Sales, Customer Experience, and Star Rewards results and strategize action for continued improvement. * Drive Customer Experience KPI, such as Omni Customer Experience score and Omni demand metrics. * Review and utilize data to provide People Leader and Colleague recognition; develop and communicate strategies to improve results. * Work with Managers, Sales and Customer Experience to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives. * Strategize, plan and execute events and community outreach. Ensure execution through Managers, Sales and Customer Experience. * Develop People Leader and Hourly Colleague talent. Monitor and address performance issues on a timely basis. * Conduct ongoing Talent Analysis of Colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction. * Actively participate in the recruitment process and fill open Executive positions prioritizing internal movement, Commission, and High Level Selling areas. * Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues. * Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed. * Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented. * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. * Perform other duties as assigned. * Regular, dependable attendance and punctuality. * Candidates with a Bachelor's Degree or equivalent. * A minimum of 7-10 years retail management with experience developing leaders in a department or specialty store. * Effective written and verbal communication skills; ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Basic math functions such as addition, subtraction, multiplication, and division. * Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange. * Able to handle multiple tasks simultaneously. * Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Must be proficient in the use of computers and RF equipment. * Strong interpersonal and leadership skills. * Highly organized, with the ability to adapt quickly to changing priorities. * Regularly required to sit, talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, reach with hands and arms; occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl; requires close vision, color vision, and ability to adjust focus. * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: * Merchandise discounts * Performance-based incentives * Annual merit review * Employee Assistance Program with mental health counseling and legal/financial advice * Tuition reimbursement Access the full menu of benefits offerings . This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. *Join us and help write the next chapter in our story - apply today! * This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Work closely with Business Leaders to improve operational processes and inventory control management. Lead, manage and inspire a diverse team, balancing creativity with commerce to execute in-store success. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward. You will focus on delivering an exceptional client experience through execution and support of corporate and store initiatives. You will build and cultivate a motivated, skilled, and equipped operations team in store. Your focus is to develop and implement processes to drive sales, manage expenses, and identify opportunities for the businesses you support. You will ensure a shopping environment that is clean, neat, and easy to shop, manage inventory shortage, adhere to Loss Prevention standards and ensure support of workload completion. * Develop and retain support colleagues representative of the Bloomingdale's brand and diversity to maximize performance. * Manage operational functions within a family of business by partnering with support executives, driving sales, standards, service, and execution. * Deliver operations metrics within family of business. Metrics include: Expense, Shortage, EBIT, Productivity, Cycle Counts and Inventory. * Coordinate onboarding/training for operations/support colleagues in partnership with Subject Matter Experts (SMEs). * Drive business opportunities through strategic placement and development of support talent. * Achieve Net Promoter Score (NPS) goal. * Drive service and achieve success as measured by the NPS. * Monitor staffing comments on NPS and with staffing team address issues/opportunities. * Address facility/housekeeping issues in partnership with Operations Management, Visual Merchandise Managers and Asset Management. * Achieve Sales Plan. * Develop/deliver in store seasonal shortage reduction strategies. * Ensure 100% compliance with all merchandising, product limit and brand image strategies. * Drive sales volume through team focus and strategic leadership of people and resources. * Organize/maintain back of house areas to support presentation standards/floor replenishment. Partner with Visual Merchandise Manager (VMM), operations/support team, and in store leadership team to execute merchandising strategies. * Work in store within store leadership team to drive Big Days through execution of promotional and key day strategies. * Achieve all productivity metrics. * 1-2 years of leadership/managerial experience, preferably within Retail or Fashion. * Excellent written and verbal communication skills. * Ability to read, write, and interpret instructional documents. * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. * Requires ability to manage people, resources and workflow independently and effectively with minimal direction to drive business outcomes. * Able to work as part of a team. * Superior organizational and time management skills. * Must be able to multi-task in a fast-paced environment. * Proven ability to build cross functional relationships. * Must possess a strong sense of urgency. * Ability to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality is required. * This position involves regular walking, standing, hearing, and talking. * It also involves stooping, kneeling, crouching or ladder climbing. * Able to lift 10lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.

Insomnia Cookies is expanding and looking for strong management to lead the team at the brand new opening Hoboken, NJ location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success! Comp & Sweet Position Perks:* Competitive base salary + quarterly bonus compensation package.* $50.00 per month cellphone data plan stipend.* Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.* 401K with contribution match.* 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.* Enrollment in our Cookie College learning/training platform.* FREE cookies, awesome swag and so much more! Job Duties & Position Focus:* Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.* Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.* Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.* Manage and audit inventory to maintain proper controls.* Create and execute fun, local marketing drops.* Create and drive in-store recognition programs/contests. What we seek:* 3+ years of management/leadership experience in a restaurant or retail establishment* Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) * Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business* An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests* A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System* Familiarity with using commercial convection ovens - a plus About us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

Insomnia Cookies is growing fast across the U.S., Canada, and the U.K., and we're expanding our in-house legal team to support that growth. Reporting directly to the Chief Legal Officer, the Director, Legal Counsel will serve as a trusted business partner to leaders across the organization (including Operations, People, Growth, Marketing, Finance, Supply Chain, and Digital). This is a full-time, on-site role based out of our NYC office with occasional travel to our Philadelphia HQ. The Director will blend hands-on transactional work with cross-functional strategic counseling, helping shape the next phase of Insomnia's expansion while building scalable legal frameworks for a high-growth, culture-driven company. Sweet Position Perks: * A $200K base salary plus annual bonus compensation package * Eligibility for our Long-Term Incentive Program * Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans * 401K with contribution match * 3 weeks paid vacation plus 2 paid Insomnia personal wellness days * Relaxed, fun, come as you are office culture * Free cookies, branded swag and so much more! Key Responsibilities: *Lead and oversee contract management for the company, including drafting, negotiating, interpreting, and maintaining a wide range of commercial agreements (e.g., leases, supply, manufacturing, vendor, marketing, technology, and service contracts). *Provide clear, practical, and business-oriented guidance on contract terms, risk allocation, compliance obligations, and dispute resolution. *Partner with the People Team on employment law compliance, policies, and employee relations, while serving as a trusted advisor to other business functions (including Operations, Growth, Marketing, Finance, and Digital) on a wide range of commercial and strategic matters. *Partner with outside counsel on litigation, employment, intellectual property, and regulatory issues. *Assist in overseeing the company's trademark portfolio and related brand protection initiatives. *Conduct and supervise legal research and analysis to advise on laws, regulations, and policies affecting the company's operations, products, and growth. *Proactively identify, assess, and mitigate legal and regulatory risks across business initiatives. *Support the CLO in building scalable templates, processes, and playbooks that enable business speed while maintaining compliance and managing risk. *Review marketing, digital, and employment materials for legal and regulatory compliance. *Assist with management of disputes, pre-litigation matters, and agency investigations as needed. *Manage or support special projects as business priorities evolve. Qualifications: *J.D. from an accredited law school; licensed and in good standing in at least one U.S. jurisdiction (Pennsylvania preferred or ability to become licensed in PA). *6-10 years of relevant legal experience, with prior in-house experience preferred (consumer, retail, or growth-stage company experience a plus). *Substantial experience drafting, negotiating, and managing complex commercial contracts; familiarity with commercial leases is a plus but not required. *Strong judgment, pragmatic risk tolerance, and the ability to translate legal concepts into actionable business advice. *Excellent interpersonal and communication skills; proven ability to influence and build relationships across all levels of the organization. *High integrity, adaptability, and comfort operating in a fast-paced, entrepreneurial environment. *Creative, resourceful, and self-motivated, with the ability to manage multiple priorities independently. About us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

As a Shift Leader at our Brooklyn store located at 32 5th Ave, Brooklyn NY 11217, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store! SOME OUR SWEET SHIFT LEADER PERKS:* Pay rate: $18.00/hr* Flexible part-time work schedules* Pay on Demand (why wait until the end of the week...get paid your earned wages at the end of the day!)* Paid vacation and sick time off* Interactive training & mentorship* Pet insurance for your furry loved ones* Job stability with a rapidly growing and reputable company* Achievable growth/promotion opportunities* You get to work in a fun, exciting team environment* Employee discount and FREE cookies with every shift! WHAT WILL I DO AS A SHIFT LEADER?* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members* Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team* Support and work alongside the Cookie Crew* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices* Manage cash handling and deposits- Other duties as assigned DESIRED SKILLS/EXPERIENCE:* At least 1 year of working experience in a customer service focused role* Point of Sales systems experience* Outstanding communication, time management, and people skills* Outgoing/friendly/patient* Detail focused and results-oriented* Ability to lead-by-example and motivate others* Ability to lift up to 40 lbs.* Legally eligible to work in the United States* Must be 18 years or older to be employed About us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. The Content Designer shapes strategic, meaningful, and usercentered content that guides customers through Macy's digital experiences. This role designs content as an integral part of the product experience, ensuring that every interaction across Macy's site and app is clear, intuitive, and helpful. Partnering closely with UX designers, researchers, and product managers from discovery through launch, they define how content supports the overall user journey and business objectives. By combining customer insights, product understanding, and brandfocused language, the role creates content that reduces friction, builds trust, and empowers customers to shop with confidence. At the core, the Content Designer demonstrates curiosity about how people think and behave and thrives in collaborative environments where thoughtful debate and iteration lead to better customer experiences. * Design clear, concise, and usercentered product content that supports an intuitive digital shopping experience. * Create and optimize content across the full customer journey, including discovery, product pages, bag, checkout, and postpurchase flows. * Partner with product designers, product managers, researchers, and engineers to integrate content into the product design process from discovery through launch. * Apply content design principles to simplify interactions and reduce friction. * Develop and execute content strategies that address customer needs while aligning with business goals and brand objectives. * Ensure content is accessible, actionoriented, and easy to understand, meeting digital accessibility standards. * Use research insights, usability testing, and analytics to inform content decisions and continuously improve the customer experience. * Leverage AI tools in daytoday content design work to accelerate ideation, drafting, and iteration. * Contribute to and maintain content standards, terminology, and design system guidelines to ensure consistency across Macy's digital products. * Manage multiple projects simultaneously while maintaining strong attention to detail and meeting deadlines in a fastpaced environment. * Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. * In addition to the essential duties mentioned above, other duties may be assigned. : Designs clear, concise interface content that helps customers complete tasks easily and confidently across digital experiences. : Creates and optimizes content across the full customer journey, from discovery and product pages through checkout and postpurchase flows. : Applies strong understanding of UX principles, digital product design, and usercentered design processes to ensure content supports the overall experience. : Develops content strategies that balance customer needs, business objectives, and brand voice while supporting product goals. : Partners effectively with product designers, product managers, researchers, and engineers throughout discovery, design, and launch. : Advocates for content decisions and guides partners across functions without direct reporting lines. : Uses customer research, usability testing, analytics, and behavioral data to inform and iterate on content decisions. : Writes accessible, actionoriented content that meets WCAG standards and supports assistive technologies. : Contributes to and maintains content standards, terminology, and scalable patterns within design systems to ensure consistency. : Leverages AI tools to accelerate ideation, drafting, testing, and iteration while maintaining quality and intent. : Maintains high attention to detail across complex product experiences and highvisibility customer interactions. : Manages multiple projects simultaneously, adapts quickly to change, and delivers highquality work in fastpaced, iterative environments. : Uses tools such as Figma, Jira, and Confluence to collaborate, document decisions, and support product workflows. * Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. * 3-5 years of experience in content design, UX writing, or product content for digital experiences. * Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. * Able to work a flexible schedule based on department and company needs. Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: * Merchandise discounts * Performance-based incentives * Annual merit review * Employee Assistance Program with mental health counseling and legal/financial advice * Tuition reimbursement Access the full menu of benefits offerings . This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. *Join us and help write the next chapter in our story - apply today! * This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Insomnia Cookies is actively hiring for full-time hourly Store Manager in Training (MIT) roles in the New York City (East Region) market and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company! • Pay range: $20.00 - $23.00/hr, • Eligibility for end of month store bonus, • Excellent comprehensive benefits 1st day of the month after 60 days of employment which includes medical, dental, vision and pet insurance coverage, • $25.00 monthly cellphone stipend, • 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness, • Job stability with a rapidly growing and reputable company, • Achievable growth/promotion opportunities, • You get to work in a fun, exciting team environment, • FREE cookies with every shift!, • Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present., • Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries., • Lead new hourly staff onboarding and initial training., • Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager's absence., • Support Store Ops Manager with ordering, inventory control and scheduling., • Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.)., • Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service., • At least 1 year of experience in a supervisory role within a restaurant or retail store, • Prior experience conducting in-person interviews of hourly support staff, • Prior Point of Sale (POS) systems experience, • Ability to utilize MS Office, Word and our Applicant Tracking System, • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun), • Must be 18 years of age or older and have legal eligibility for employment in the United StatesAbout us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

As Director, Lifecycle Marketing, you will own Insomnia Cookies' performance marketing engine across paid media and owned lifecycle channels, accountable for customer acquisition, retention, frequency, and lifetime value. This role leads strategy and execution across paid channels as well as owned channels (email, SMS, push, in-app, loyalty). You will ensure these channels work together as a cohesive system - acquiring the right customers, nurturing relationships, and driving repeat behavior. You will partner closely with Brand and Creative teams to ensure performance marketing is on-brand and effective, while maintaining clear accountability for results. This is a senior, hands-on leadership role for a marketer who understands how to scale growth without sacrificing customer experience or brand equity. SWEET POSITION PERKS: A highly visible leadership role where your work will directly shape brand identity and culture. *Rich opportunity to build a team, set the tone, and leave your mark on a brand. *Competitive salary + bonus + benefits + equity *4 Day Work Week (yuppp, we get every Friday off) *A fun, entrepreneurial, and cookie-filled culture. *Free cookies, branded swag and so much more! Key Responsibilities: Performance & Lifecycle Strategy *Own the end-to-end performance and lifecycle marketing strategy across paid and owned channels. *Define acquisition, retention, frequency, and LTV goals in partnership with Marketing and Analytics leadership. *Ensure paid and owned channels are integrated into a seamless customer journey. Paid Media Leadership *Oversee paid media strategy, planning, and optimization across key channels, including paid social, search, app install, and emerging platforms. *Manage agency partners and/or in-house teams responsible for media execution. *Own paid media budgets, pacing, and performance, with accountability for CAC, ROAS, and incremental growth. Owned Channels & Lifecycle Marketing *Lead lifecycle strategy and execution across email, SMS, push notifications, in-app messaging, and loyalty communications. *Define segmentation, journey orchestration, cadence, and personalization frameworks. *Ensure owned channels drive retention, frequency, and customer value, not just transactions. Measurement, Testing & Optimization *Lead customer data and segmentation strategy, defining actionable segments based on behavior, frequency, value, and lifecycle stage. *Drive adoption and activation of a Customer Data Platform (CDP), using insights to inform targeting, personalization, testing, and investment decisions across paid and owned channels. *Own performance KPIs across paid and owned channels, including CAC, ROAS, retention, repeat rate, frequency, and LTV. *Partner with Analytics to develop dashboards, testing frameworks, and attribution approaches. *Use insights and experimentation to continuously optimize channel mix, messaging, and investment. Cross-Functional Leadership *Partner closely with Brand and Creative teams to align performance marketing with brand strategy and creative direction. *Collaborate with Digital, and Operations teams to ensure marketing programs align with the guest experience. *Lead, mentor, and grow a high-performing performance and lifecycle marketing team. Qualifications & Experience: *8-12+ years of performance and/or lifecycle marketing experience, ideally within consumer, ecommerce, QSR, or digital-first brands. *Proven experience owning paid media strategy and budgets alongside owned-channel lifecycle programs. *Strong understanding of full-funnel performance marketing and customer journey optimization. *Experience managing agencies and cross-functional partners. *Highly data-driven with comfort interpreting performance metrics and making tradeoffs. *Strong leadership, communication, and influence skills. *Comfortable operating in a fast-paced, results-oriented environment. About us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!). • Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing., • Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration, • Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind., • Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes., • Languages: Python 3, TypeScript, • Libraries & Frameworks: FastAPI, React, Remix, Next.js, React Aria, • Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka, • Monitoring: Datadog, PagerDuty, Sentry, • Version Control: Github, PagerDuty At Headway, we treat infrastructure and developer experience as force multipliers. Our teams work on high-leverage problems at the intersection of scale, healthcare complexity, and real-world impact—often without the safety net of large, fully staffed orgs. What makes this work unique is that, as the largest provider network in the U.S., we have a rare opportunity to prove to the market that this model can work—and that it meaningfully improves care. • Our Payers and Outcomes group is making early, foundational architecture decisions that will shape how Headway scales and how we integrate with payers and measure outcomes over the long term. We’re building the technology that allows us not just to identify risk, but to actively support providers in doing better work—starting with operational areas like coding and billing, and extending into much more nuanced clinical practice., • In partnership with top clinicians, we are developing applied LLM systems that can deliver actionable, trustworthy feedback to providers: helping them improve documentation, reduce administrative burden, and ultimately raise the level of care toward more evidence-based and value-based practice. This requires balancing automation with explainability and trust in a highly regulated environment., • At the same time, we are tackling the “one-size-fits-none” problem in mental healthcare. We recognize that providers have different strengths and areas of excellence, and we are building systems that match patient acuity to those strengths—so patients receive the right level of care and providers can operate at the top of their license., • There is still much to do. But this work represents a true paradigm shift for mental healthcare in the U.S.—a generational change in how quality, outcomes, and access are aligned. This is the technology we are building, and this is the impact we are here to drive. These initiatives reflect how we operate: small teams, high ownership, technically deep problems, and outcomes that matter—to the business, providers, and patients alike. We’re looking for experienced engineers who have the ability to deal with ambiguity and learn new technologies and systems. Below are some additional experiences we think help engineers succeed at Headway. • You have experience working across the stack on modern web applications, • Strong understanding of at least one programming language and comfortability with others, • Shaped work to achieve company and team goals, • Flexed into new technical and non-technical areas as projects require, • Committed team member supporting the growth of those around them, • Has designed and scaled ML / LLM-powered systems in production, • Architected complex systems spanning multiple technical domains or product areas (e.g., publishing npm packages or owning infrastructure depended on by multiple teams), • Driven technical vision and strategy at the organization level, by writing and reviewing technical design documents and participating in quarterly planning activities, • Established engineering standards and best practices across multiple teams, • Led major technical initiatives requiring coordination across multiple teams, • Mentored senior engineers and technical leaders After you apply to Headway, here are some details of what to expect during the interview process. Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. First round: You'll meet with an engineer on the team to do some live coding and learn more about the engineering team. Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway. References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members! Compensation and Benefits: The expected base pay range for this position is $224,000 - $280,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. Benefits offered include: • Equity Compensation, • Medical, Dental, and Vision coverage, • HSA / FSA, • 401K, • Work-from-Home Stipend, • Therapy Reimbursement, • 16-week parental leave for eligible employees, • Carrot Fertility annual reimbursement and membership, • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st, • Flexible PTO, • Employee Assistance Program (EAP), • Training and professional development #LI-BM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click ___ A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at . Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The engineering team at Headway is a small but mighty team using technology to build that future (and have a fun time while doing it!). • Focus on the mission: We view software as a means of effecting change in the world, not as an end unto itself. We write software to empower our patients and therapists to better solve the problems they’re facing., • Ship small, learn fast: We are building new and novel products and believe that we learn what our users need by quickly shipping and iteration, • Everything is a product: Whether it's our patient search experience or a developer productivity improvement, we treat everything we build at Headway as a product with end-users in mind., • Optimize for trust: We believe that engineers should be continually learning. To learn effectively and to be productive, engineers must feel safe asking questions and discussing mistakes., • Languages: Python 3, TypeScript, • Libraries: FastAPI, SQLAlchemy, React, • Datastores: Postgres, Redis, • Infrastructure: AWS (Fargate, ECS, S3, and more), Spark and Kafka, • Monitoring: Datadog, PagerDuty, • Version control: Github There is a lot that we're building at Headway, but here are a few projects to give you an idea of the problems we're tackling. • Grow our network of therapists: Investing in ways to help therapists find and sign up for Headway including referral programs, SEO optimization, and more, • Therapist onboarding: Building products and tooling to make it easy to get credentialed as in network with insurance companies in record time, • Therapist practice management system: Building a best-in-class platform for Headway therapists to manage their patients, appointments, payments, and more., • Patient search and matching: Transforming the therapist search experience and becoming the trusted guide for patients to find the right therapist. We’re looking for experienced engineers who have the ability to deal with ambiguity and learn new technologies and systems. Below are some additional experiences we think help engineers succeed at Headway. • You have experience working across the stack on modern web applications, • Strong understanding of at least one programming language and comfortability with others, • Shaped work to achieve company and team goals, • Flexed into new technical and non-technical areas as projects require, • Committed team member supporting the growth of those around them, • Designed software architecture at the systems-level, • Led shaping of technical requirements, roadmaps, and strategy, • Led and mentored teams of engineers, • Evaluated new technologies and build vs. buy decisions, • Recruited, interviewed, and on-boarded engineers After you apply to Headway, here are some details of what to expect during the interview process. Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. First round: You'll meet with an engineer on the team to do some live coding and learn more about the engineering team. Second round: You'll meet with an engineering manager to discuss your previous experience and cover technical and non technical points. Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway. References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members! Compensation and Benefits: Salary information is based on a single salary target per role: • The starting salary for entry-level career engineers is $140,000 and increases to $170,000 and $200,000 based on industry tenure and experience. Benefits offered include: • Equity Compensation, • Medical, Dental, and Vision coverage, • HSA / FSA, • 401K, • Work-from-Home Stipend, • Therapy Reimbursement, • 16-week parental leave for eligible employees, • Carrot Fertility annual reimbursement and membership, • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st, • Flexible PTO, • Employee Assistance Program (EAP), • Training and professional development #LI-BM1 We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact ___ Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click ___