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  • Quality Process Owner
    Quality Process Owner
    hace 8 horas
    Jornada completa
    Inwood

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary The Local Quality Process Owner is responsible for overseeing and sustaining quality initiatives at the unit level, ensuring alignment with global and regional standards while tailoring practices to local operational needs. Reporting directly to the General Manager, this role plays a key part in embedding a culture of quality across all functional streams. The position also ensures that customer requirements are consistently met through proactive monitoring, training, and collaboration. The Local Quality Process Owner leads local quality projects, supports continuous improvement efforts, and fosters cross-functional engagement to enhance overall performance and customer satisfaction. Annual Salary Range: 105-120k Location: 30 Inip Dr, Inwood NY 11096 Benefits: • 401(k), • Dental insurance, • Disability insurance, • Health insurance, • Paid time off, • Vision insurance, • Daily meals, • Parking Main Duties and Responsibilities Quality Management and Adherence: • Oversee that all agreed customer requirements are consistently met within the local operations., • Coordinate efforts to uphold internal quality standards and specifications., • Define and establish local quality standards and processes to address specific unit needs., • Implement and maintain local Quality Management System (QMS) aligned with global standards., • Support execution of the Quality Roadmap milestones and strategic initiatives. Performance Monitoring and Reporting: • Implement mechanisms to monitor quality performance, identify trends, and report deviations or risks to relevant stakeholders., • Analyze quality metrics to drive data-informed decisions and corrective actions., • Drive local governance and auditing activities to ensure compliance and identify areas for enhancement. Continuous Improvement and Problem Solving: • Lead local quality projects aimed at improving product and service delivery., • Support root cause analysis of quality issues and lead the implementation of preventive and corrective actions., • Identify and facilitate opportunities for continuous improvement within local operational processes. Cross-Functional Collaboration and Support: • Collaborate across departments to ensure seamless integration of quality practices within daily operations., • Act as a liaison between the unit and regional/global quality teams to support alignment and consistency., • Lead the investigation of customer complaints and trends, delivering timely and precise reports to commercial and customer service teams. Quality Culture and Capability Building: • Promote and instill a culture of quality awareness across all levels of the unit., • Develop and deliver quality training to operations teams to support understanding and execution of standards., • Lead local quality awareness campaigns and initiatives to engage staff and reinforce best practices. Education • Minimum of bachelor’s degree in related field or equivalent field experience; advanced degree in related field desirable. Master’s degree preferred. Work Experience • Must have a minimum of 2 years of professional experience in quality management, with demonstrated career growth., • Experience in implementing and maintaining quality systems, standards, and audits, • Preference for experience in airline catering and/or multi-site manufacturing environment., • A proven track record of successful results. Technical Skills • Strong computer literacy and good knowledge of Microsoft Office including Word, Excel, PowerPoint., • Proficiency in quality assurance tools and methodologies., • Excellent interpersonal, influencing, verbal and written communication skills required., • Exemplary English writing skills, with reading and writing proficiency in multiple languages., • Proven teamwork experience in a fast-paced environment., • Passionate and self-motivated., • Detail orientated, flexible and responsive., • Ability to handle multiple tasks and meet tight deadlines. Core Competencies Required • In addition to the previously outlined qualifications:, • Strong understanding of ISO 9001 requirements, including risk-based thinking, process approach, and continual improvement., • Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization., • Strong analytical and problem-solving capabilities, coupled with a results-oriented mindset and a commitment to continuous improvement across various security domains., • Visionary thinking and a passion for pushing the boundaries of what's possible in quality strategy and execution, with a focus on developing innovative solutions., • Strategic Thinking and Execution-ability to translate global strategy into local actions plans., • Stakeholder Engagement – Skilled in aligning priorities across regional and senior stakeholders., • Data & Systems Proficiency – Familiarity with FACs, OTP, and AI tools for quality management., • Customer-Centric Mindset – Experience with VoC programs and customer satisfaction initiatives., • Change Management & Communication – Proven ability to lead transformation and foster quality culture., • Innovation & Technology Awareness – Ability to assess and integrate emerging technologies into processes. gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: • We treat each other with respect and we act with *integrity*, • We communicate and keep each other informed, • We put our heads together to problem solve and deliver *excellence* as a team, • We have *passion* for our work and we pay attention to the little details, • We foster an environment of *accountability*, take responsibility for our actions and learn from our mistakes, • We do what we say we will do, when we say we are going to do it, • We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. We anticipate that this job will close on: 08/17/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

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  • Telesales Executive
    Telesales Executive
    hace 3 días
    $4000 mensual
    Jornada completa
    Floral Park

    Telesales & Business Development Representative Company: Kavazi Job Type: Paid Position Department: Sales & Business Development About Kavazi Kavazi is a growing African lifestyle and fashion brand dedicated to celebrating the beauty, culture, and creativity of African heritage. We offer a diverse collection of African fashion, fabrics, jewelry and accessories, hair and beauty products, cultural products, gifts, and other specialty items for individuals, families, and businesses. Our goal is to bring authentic African culture, style, and craftsmanship to customers around the world through a convenient and engaging shopping experience. Job Summary Kavazi is seeking an energetic and results-driven Telesales & Business Development Representative to help expand our customer base and grow both our retail and wholesale business. In this role, you will connect with prospective customers, businesses, boutiques, retailers, resellers, event organizers, community organizations, and other potential buyers to introduce Kavazi's products and identify new sales opportunities. The ideal candidate is confident on the phone, enjoys building relationships, follows up consistently, and can turn conversations into sales opportunities. Key Responsibilities • Make outbound calls to prospective retail and wholesale customers to introduce Kavazi and its product collections., • Follow up with customers who have previously expressed interest, made inquiries, or shown interest in Kavazi products., • Identify and develop potential wholesale and B2B customers, including boutiques, clothing stores, African specialty stores, resellers, event organizers, community organizations, and other businesses., • Understand each customer's needs and recommend appropriate Kavazi products, collections, quantities, or purchasing options., • Promote Kavazi's African fashion, fabrics, family collections, jewelry, accessories, beauty products, cultural products, gifts, and other merchandise., • Generate interest in new arrivals, seasonal collections, special promotions, and wholesale opportunities., • Build and maintain relationships with prospective and existing customers to encourage repeat purchases and long-term business., • Respond professionally to questions regarding products, pricing, availability, ordering, and other customer inquiries., • Follow up on leads and quotations consistently to move opportunities toward a completed sale., • Handle customer objections professionally and negotiate within approved pricing and sales guidelines., • Maintain accurate records of calls, leads, follow-ups, customer conversations, and sales opportunities using the company's CRM or sales tracking system., • Identify promising markets, businesses, organizations, and customer groups that could benefit from Kavazi's products., • Collect customer feedback and share insights regarding popular products, pricing, customer preferences, and market opportunities with management., • Work closely with Kavazi's sales, marketing, e-commerce, and operations teams to improve customer acquisition and sales performance., • Meet established targets for calls, qualified leads, customer follow-ups, conversions, and sales. Qualifications • Previous experience in telesales, telemarketing, retail sales, inside sales, business development, or customer service is preferred., • Experience in fashion, apparel, fabrics, beauty products, lifestyle products, e-commerce, wholesale, or retail sales is an advantage., • Strong verbal communication skills with the confidence to speak with new customers and business owners., • Ability to build rapport quickly and maintain professional customer relationships., • Good sales, negotiation, follow-up, and objection-handling skills., • Comfortable making outbound calls and working toward measurable sales targets., • Basic experience with CRM software, spreadsheets, or other customer/sales tracking systems is preferred., • Ability to learn Kavazi's product catalog and confidently recommend products based on customer requirements., • Strong organizational skills and attention to detail when managing multiple leads and follow-ups., • Professional English communication skills; additional languages are a plus., • Interest in African fashion, culture, lifestyle products, or multicultural retail is highly desirable. Who We're Looking For We're looking for someone who understands that successful sales are built on relationships, consistent follow-up, and understanding the customer's needs. You should be comfortable speaking with both individual customers and business owners. Whether helping a customer discover the right outfit or introducing a retailer to Kavazi's wholesale products, you should be enthusiastic about representing the Kavazi brand and creating long-term customer relationships. Why Join Kavazi? At Kavazi, you'll have an opportunity to contribute directly to the growth of an emerging African lifestyle brand. You'll gain hands-on experience in retail sales, wholesale business development, e-commerce, customer relationship management, and market expansion. Your work will help introduce more customers and businesses to African fashion, culture, creativity, and craftsmanship while helping Kavazi expand its presence in the U.S. and beyond.

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