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  • Senior Plumbing Technician – With Benefits/Incentives
    Senior Plumbing Technician – With Benefits/Incentives
    now
    $25–$45 hourly
    Full-time
    New Hyde Park

    T.F. O'Brien Cooling & Heating New Hyde Park, NY Full Time Monday – Friday 8:00 am to 5:00 pm $25.00 - $45.00 + Overtime Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability Are you the right fit for us? Are you driven? Are you organized? Are you goal-oriented, and can you set your own goals? Does multi-tasking excite you? Can you effectively communicate? Are you mechanically inclined? Are you a doer that knows the goal and excels in achieving it? Are you a team player? Are you looking for a career and not just a job? If you answered “YES” to ALLof the above, then you may be the right fit for us! You have probably seen our trucks or TV commercials. T.F. O’Brien is a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating, cooling, and Indoor Air Quality needs in Long Island, Queens, and Brooklyn. At T.F. O’Brien, we strive to be different from other companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve. These differences are best captured in our 33 Fundamentals that are the foundation for our extraordinary culture. This is what sets us apart and drives our success. We call it, The T.F. O’Brien Difference. Why Choose T.F. O’Brien? and What We offer? · Quality and Excellence: We pledge to deliver unparalleled quality and excellence in all our services. As a team, we strive to redefine ultimate service and dependability. · Ethical Customer Interactions: Demonstrating the highest standards of ethics, morals, honesty, and trust, we guarantee a customer experience that exceeds expectations. · Respect and Recognition: Join a company that values respect for every employee, vendor, and customer. We celebrate ethical and moral behaviors and recognize triumphs, fostering a common mission of personal and professional success. · Effective Communication and Growth: Experience an environment of truth where constructive criticism, continuous education, and constant encouragement lead to the best solutions for challenges. We promote personal growth for all team members, supporting a work-life balance. · Community Involvement: Be part of a company that actively supports the communities we serve. Through charitable involvement, both physically and financially, we contribute to the well-being of the places where we live, work, and play, from involvement with John Crazy Socks to being involved with the Town Wide Fund of Huntington Long Island. T.F. O’Brien has been a trusted name in HVAC services for over 90 years, providing homeowners and businesses with top-tier heating, cooling, and indoor air quality solutions. We are expanding our offerings and launching a Plumbing Division, and we’re seeking dynamic, experienced plumbers to help build the new department. This is a rare opportunity to shape a division from the ground up within a company known for excellence, integrity, and customer satisfaction. Benefits You Can Look Forward To: · Competitive compensation · Opportunities For Overtime · Spiffs/Bonuses · "FREE" Contribution to your retirement plan · Health/Dental and Vision Insurance · Get recognized for your accomplishments through internal advancement opportunities · Free, Laundered Uniforms · Tool Allowance/Boot Allowance · Paid In-house/Outside Training · Full work all year round · Utilize our newest company trucks while accessing our local, fully stocked warehouse · Maintain a work-life balance with a paid time off policy, Sick and Holiday Pay · Tablet, Gas Card, and more! What Will I Do? . Play a key role in helping us launch and grow T.F. O’Brien's new plumbing division. · Perform and oversee residential and light commercial plumbing work, including installations, maintenance, and repairs. · Establish customer rapport to sell the right products and services. · Educate and assist customers in choosing the best finance options and maintenance plans. · Understand service criteria and hold yourself accountable for exceeding revenue goals. · Ensure excellent customer satisfaction while identifying opportunities for business development. · Participate in Company meetings, attend plumbing department meetings. · Maintain a clean, organized job site and well-inventoried truck. · Ensure all work meets local plumbing codes and company standards. · Train and mentor apprentices to ensure quick, accurate repairs and installations. · Work alongside our HVAC teams to provide complete home service solutions. Key points and responsibilities: · Responds promptly to customer service or install calls, conducts thorough inspections of plumbing issues, accurately diagnoses problems, offers effective solutions and estimates, and successfully closes service or install sales. · With the necessary licensing, proficiently installs and repairs various plumbing fixtures, including sinks, toilets, bathtubs, water heaters, heat pumps, and boilers. · Conduct sewer and drain cleaning services in diverse environments such as basements, confined spaces, and close quarters. Ensure thorough cleaning and restoration of work sites to meet pre-job conditions. · Minimum of 5 years of plumbing experience. · Strong technical expertise in residential and light commercial plumbing. · Excellent problem-solving skills, communication, and customer service abilities Benefits: 401(k) 4% Match Company truck Dental insurance Employee assistance program Employee discount Fuel card Health insurance Life insurance Paid time off Parental leave Vision insurance Experience: Residential plumbing: 3 years (Required) License/Certification: Driver's License (Required) Ability to Commute: New Hyde Park, NY 11040 (Preferred) Work Location: On the road

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  • VP of Client Experience
    VP of Client Experience
    1 month ago
    $220000 yearly
    Full-time
    Melville

    The Opportunity As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, with the primary goal of ensuring customers are satisfied, achieving their desired outcomes, and contributing to the company's growth and success. You will display strong leadership, strategic thinking, and a deep understanding of the customer's journey. Your ultimate goal will be to enhance the customer experience and ensure a seamless customer journey with KWI. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As the VP of Client Experience, you excel at the below core competencies The impact you’ll make • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization., • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth., • Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience., • Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization., • Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met., • Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships., • Ensure alignment between customer success and the broader organizational strategy, driving a customer – centric culture., • Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution., • Represent the company at industry events, conferences, and networking opportunities to enhance the company's brand and foster new business relationships., • Support and continue to build a best-in-class client services team by creating processes, training, and rolling out new business initiatives., • Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. What you will bring • Bachelor’s Degree in Business or a related field preferred, • 8+ years of relevant leadership experience in customer success or related function, • 5+ years’ experience building relationships with executives with company level decision making authority, • 5+ years’ experience with B2B Software companies, • Experience working within the retail industry highly preferred, • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions., • Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset, • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations, • Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical / nuanced information in an accessible and understandable manner, • Experience implementing internal process for cross functional teams to deliver on customer needs As a member of the KWI team you will receive • Full Medical, Dental and Vision, • 4 weeks of PTO in your first year, • Summer Fridays....all year round, • Tuition Reimbursement, • Discount from building café, • 401(K) with a 50% company match (up to 6% of employee contribution), • Employee Referral Program, • (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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