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Job Description Customs Brokerage Import Manager. Licensed Required Department: Customs Brokerage Level: Manager/Supervisor Overview: Salary Range: $85,000–$125,000 Position Summary The Import Manager directs and manages the activities of the import department within a branch, ensuring all import activities—both transportation and customs brokerage—are in compliance with regulatory requirements. ResponsibilitiesEssential Duties and Responsibilities • Establish, oversee, and continuously improve import process flows in conformance with applicable rules, procedures, and company policy., • Develop internal SOPs and maintain KPIs for efficient management of inbound freight, including timely recovery and handover to brokers., • Collaborate with sales to create customer-specific import handling procedures, especially during new customer onboarding., • Ensure accurate documentation is created and transmitted to government agencies. Provide timely responses to customs, customer, and internal inquiries regarding classification, duty rates, documentation, and other import regulations., • Represent customers to CBP as needed., • Maintain current knowledge of CBP and other agency regulations, incorporating changes into departmental processes and ensuring employees receive proper compliance training., • Organize, update, and disseminate client data (rate agreements, HTS classification, POA, IRS, Customs Bond data, etc.) for proper system updates., • Review and enhance account profitability, billing accuracy, and timeliness., • Arrange transportation, warehousing, or distribution of imported products, balancing transit times and profit opportunities. Negotiate contracts/rates with delivery agents., • Prepare monthly reports for management., • Train and onboard new staff., • Conduct entry audits., • Support accounts receivable collections when needed. Customs Brokerage Responsibilities In certain branches, the Import Manager oversees customs brokerage activities and functions as the broker of record. Responsibilities include: • Serving as the licensed broker responsible to US Customs., • Interfacing with government agencies and maintaining positive relationships., • Maintaining customer bond and power of attorney files., • Performing post-entry functions such as tariff concessions, refunds, duty drawbacks, credits, and issue resolution., • Managing the audit program to ensure continual compliance., • Conducting audits and assessing import compliance on all customs brokerage files., • Supervise Import Supervisors and staff., • Interview, hire, and train employees., • Plan, assign, and direct work., • Appraise performance, reward, and discipline employees., • Address complaints and resolve problems in accordance with company policies and applicable laws. QualificationsEducation and Experience • Associate degree required; bachelor’s degree preferred., • Minimum 5 years of experience handling imports., • At least 3 years of supervisory experience., • Equivalent combinations of education and experience may be considered. Customs Broker License, • A Customs Broker’s License is required in small and medium-sized branches where the Import Manager directly oversees CHB functions., • A license is preferred but not required in larger branches where a licensed broker has direct CHB responsibility., • A Customs Broker’s License is required Essential Job Functions • Strong customer service and communication skills with the ability to handle a wide range of people and inquiries., • Excellent organizational and time management skills., • Ability to manage multiple priorities and lead a profit center., • Capable of reporting on revenue generation, profit, and loss. Benefits A comprehensive benefits package is offered, which may include: • Medical, Dental, and Vision coverage beginning the 1st of the month after hire., • 401(k) with company match., • Flexible Spending Accounts., • Life and AD&D Insurance., • Short- and Long-Term Disability., • Tuition Assistance Program., • Commuter Benefits.