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Job Description JOB SUMMARY Evening Shelter Coordinator will provide services under the supervision and direction of the Director of Residential. The hours for this position are Tuesday 11AM-7PM, Wednesday 1PM-9PM, Thursday & Friday 3PM-11PM, Saturday 10 AM-6 PM, Sun & Monday off. Spanish Speaking: Required On- Call: Required Evening Shelter Coordinator is a supervisory position that has primary responsibility for, in collaboration with the Director of Residential Services and Weekend Supervisor, the operation of the residential services and case management of residential clients. As part of a team of shelter staff, the Shelter Coordinator is responsible for supervising and supporting shelter advocates in assisting, advocating, and enabling survivors of domestic violence and their families who are temporarily residing in the emergency shelter to be safe, empowered, and have increased ability to be independent and free of violence. Candidates must agree to a criminal background check and fingerprints. EDUCATION REQUIREMENTS & ADDITIONAL QUALIFICATIONS/REQUIREMENTS • MA/MSW and minimum 3 years experience, or BA/BSW and 3 years clinical experience., • Must be bilingual/bicultural (English and Spanish speaking)., • Must have prior experience supervising staff., • Must demonstrate cultural competency through either experience or education., • Must have experience, knowledge and understanding of domestic violence, trauma, and homelessness., • Experience with Trauma-Informed Care and Harm-Reduction Models., • Excellent verbal, written, and public speaking skills., • Knowledge of computer programs including but not limited to Microsoft Office Suite (Word, Excel, Power Point, Outlook)., • Valid Driver's License and reliable transportation., • Maintain flexibility in schedule to meet client needs., • Must be flexible for some evening and weekend shifts., • Shelter Coordinator must maintain a reasonable presence and be available for emergency situations. ESSENTIAL JOB DUTIES • Answer and help the 24-hour domestic violence hotline., • 24-hour availability to residential staff for crisis or emergencies., • Responsible for interviewing, hiring, and training new shelter advocates., • Responsible for overseeing shelter advocates in cleaning and preparing client's room., • Coordinate donations and partnerships with community organizations, • Responsible for completing quality assurance on client's files., • Refers clients to YWCA internal programs providing counseling, workforce development, children's services, legal services, and other needed services, as well as appropriate community resources for services not covered by YWCA Union County., • Responsible for supervision of full-time staff members including but not limited to Shelter Advocates, O/N Shelter Advocates/OCM and/or Mobile Advocate., • Responsible for ensuring that all residential and hotline staff receive appropriate, ongoing supervision around issues of personal and professional safety specific to domestic violence work at least once a week., • Assisting Director of Residential and Senior Shelter Advocate finding coverage to maintain 2 staff members per shift., • Responsible for ensuring the following services are provided to shelter clients: crisis counseling, intakes, individual counseling, assessments, case management, and advocacy., • Responsible for creating an empowering living environment for shelter clients., • Responsible for maintaining and reporting shelter statistics., • Responsible for assisting Director of Residential Services and Senior Shelter Advocate with the implementation of shelter policies and programs., • Supervise operational functions including meal preparation and chores to ensure cleanliness of facility., • Notifies Director of Residential Services when unusual cases, irregularities, accidents, or illness occur., • Ensure adequate training for all direct care staff including but not limited to issues of domestic violence, sexual trauma, safety planning, substance abuse, mental health, cultural competence, welfare rights, immigration, counseling, and intervention skills., • Conduct house meetings and coordinate other groups for shelter residents addressing issues such as social services, stress, nutrition, etc., • Coordinate clients' participation in community events as needed., • Attending staff meetings, conferences and training as directed., • Represent agency as required at community events, health fairs, etc., • Conduct outside presentations as required., • Responsible for modeling healthy boundaries, respectful behavior, and open communication, • Provide Director of Residential Services with information on potential problems and assist in the development of solutions and/or innovative approaches to problems. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing the job, this position typically involves sitting, standing, climbing stairs, walking, carrying (25lbs), lifting (25lbs), bending, stooping, and reaching. This position also requires operating a computer keyboard, firm/strong grasping, and repetitive hand control. The position also requires the ability to complete forms in personal writing, make and receive telephone calls, and operate office machines (copier, fax, and printer). This position is also subjected to outside environmental conditions. NOTE: This job description is a broad outline of the responsibilities and duties of the Shelter Coordinator and will be amended as needed to meet the program priorities of the YWCA Union County and their ensuring work requirements. This job description should not be construed as a contract. The Mission of the YWCA-USA The YWCA is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. YWCA Eastern Union County Core Values Commitment to the mission and working together for the well-being of the community. Integrity in relationships, practices, and decisions. Respect for each one's roles, diversity, and viewpoints. Compassion in understanding, attitude, and action. Empowerment to create positive choices, recognize potential, and reach goals. Excellence in practice and expectation.

Job DescriptionAbout Us: Second Melody is a branding studio with a diverse client portfolio, including a strong presence in health and biotech. Our focus is strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy and education. Our mission is to help our clients solve problems by building stronger and more inclusive brands that accurately represent their visions, passions, and business goals. Role Overview: At Second Melody, we believe in building meaningful, lasting relationships with our clients and within our team. As a Senior Account Manager, you’ll support those connections by serving as a primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross-functional team members, you’ll manage day-to-day communications, ensuring the strategic direction of the brand is aligned to projects and client needs are met. You will build, maintain, and grow relationships with clients, leading to organic growth. This is a client-facing role suited for someone organized, curious, and eager to lead in a purpose-driven creative environment. Job Responsibilities Business Management & Development • Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team, • Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing, • Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client, • Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives, • Build knowledge of brands, market, and business objectives; monitor market and competitive trends, • Participate in new business pitches as opportunities arise Client Relationship • Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships, • Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences, • Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members, • Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief, • Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus, • Operate within internal workflows and client processes throughout project lifecycle, • Set and manage client expectations regarding deliverables, timelines, and budgets Leadership & Collaboration • Foster and inspire a deeply collaborative atmosphere and culture, • Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution, • Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines, • Deliver work on time and in accordance with budgeted hours, • Work within agency systems and processes People Management What You Bring • 3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events, • Ability to juggle multiple projects, meet deadlines, and stay solutions-focused, • Excellent written and verbal communication skills, • Experience presenting to clients, • Open, collaborative mindset—comfortable with feedback and iteration, • Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions, • Proficient with Google Docs (including slide development) and agency workflow/project management systems, • Willingness to travel for client meetings or workshops as needed What We Value • A balance of task focus and people skills—able to collaborate with clients and colleagues alike, • Organized, resourceful, and proactive in managing multiple projects, • Exercises good judgment and knows when to ask questions or seek guidance, • Trustworthy and professional with sensitive information, • Driven, energetic, and committed to delivering high-quality work on time Time Off • Vacation - 12 days, • Personal - 12 days, • Sick - 5 days, • Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium, • Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows Salary Range: $70,000 - $75,000