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Job Description Summary: The Senior Case Manager provides direct assistance, either in-person or telephonically, to victims of crime and abuse, specializing in working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will provide services to victims of crime and abuse. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Conducts client centered safety assessment and risk management planning;, • Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client, • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance;, • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs;, • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy;, • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills;, • Maintains thorough and accurate case records and statistics in web-based case management system;, • Collects client data, tests new interventions and tracks outcome;, • Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars;, • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics;, • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients;, • Safe Horizon staff, • Criminal justice personnel, • District Attorney’s Office, • NYPD, • Office of Victim Services, • ACS, • NYCHA and Section 8 staff Required: • Must be sensitive towards and understanding of victimization;, • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;, • Must be willing to participate in a learning community;, • Must be well organized and detail oriented;, • Must demonstrate the ability to work independently and be resourceful;, • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better);, • Must be a team player;, • Possess strong communication and organizational skills;, • At least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon is preferred. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal. Hiring Range: $23.63 to $26.58 hour Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description Jim Paterson - State Farm Agency, located in Mineola, NY has an immediate opening for a full-time Bilingual (Spanish/English) Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential! Please submit your resume and we will follow up with the next steps. Responsibilities include, but not limited to: • Develop insurance quotes, makes sales presentations, and close sales., • Establish client relationships and follow up with clients, as needed., • Develop ongoing networking relationships with Small Business owners such as Real Estate Agents, Mortgage Lenders, Auto Dealers, etc., • Provide prompt, accurate, and friendly client support. Support can include responding to inquiries * regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification., • Maintain a strong work ethic with a total commitment to success each and every day., • Develop new Financial Service opportunities with both existing and new clients. What we provide • Base Salary, • Commission/bonus (once licensed), • Paid time off (vacation after 1 year), • Valuable experience, • Growth potential/Opportunity for advancement within my office Requirements • Bilingual Required (Spanish/English), • Property and Casualty license (must be able to obtain), • Life and Health license (must be able to obtain), • Enthusiasm and belief about the role insurance and financial products play in peoples lives., • Proven track record of trustworthiness, dependability and ethical behavior., • Excellent communication skills: written, verbal and listening., • Must be awesome at opening doors and getting appointments from a cold start.

Job DescriptionCase Planner Juvenile Justice Services Program Location: Nassau County Schedule: Full-Time (35 hours/week), Non-Traditional Schedule We are also honored to announce that the Hauppauge Industrial Association of Long Island (HIA-LI), an advocate for its member organizations since 1978, has recognized HFY as their Not-For Profit Business Award honoree for Excellence in 2025! About the Program: The Juvenile Justice Services Program at Hope For Youth provides case management, restorative justice conferencing, and clinical services for up to 40 youth referred by the Nassau County Probation Department. These youth may include: * Persons In Need of Supervision (PINS) * Juvenile Delinquents (JD) * Juvenile Offenders (JO) * JD–Raise the Age * Adolescent Offenders Our program focuses on family-centered treatment services that have proven effective in reducing delinquency risk and avoiding out-of-home placement. Position Overview: The Case Planner plays a critical role in supporting youth and families by improving individual functioning and family dynamics. This is a field-based position requiring weekly contact with youth and their families throughout Nassau County. The Case Planner also delivers direct services such as: * Case management * Life coaching * Parent skills training * Coordination with schools, courts, and other community partners The Case Planner reports directly to the Program Supervisor. Key Responsibilities: * Maintain weekly contact with youth and families (including evenings/weekends), utilizing your own vehicle * Implement all components of the program model for a caseload of up to 20 youth * Provide case management, life coaching, and parent skill training * Make collateral contacts with schools, service providers, and justice system representatives * Conduct CANS 2.0 assessments (initial and follow-up) * Attend school meetings and court appearances as needed * Regularly review and update service plans * Participate in transition and discharge planning * Complete timely and accurate documentation * Attend supervision, treatment team meetings, and ongoing trainings To Be Successful, You Must Be Able To: * Adhere to agency policies, program procedures, and ethical codes of conduct * Support and empower families to maintain youth in the home * Achieve positive outcomes as outlined in NYS, County, and agency standards * Be flexible and responsive to the needs of youth, families, and the program * Complete all tasks and responsibilities as required by Hope For Youth and regulatory agencies Minimum Qualifications: * BSW or Bachelor's Degree in a related field plus 2 years of casework experience * OR MSW or Master's in a related field * Excellent verbal, written, and computer skills * Ability to work a flexible, non-traditional schedule (some evenings and weekends) * Access to a reliable vehicle for regular home visits throughout Nassau County * Bilingual (Spanish/English) preferred Physical Requirements: * Ability to read/write reports and log entries * Walking/standing for prolonged periods * Bending/stooping, kneeling/squatting, climbing stairs * Reaching overhead, repetitive wrist/finger movements * Regular driving using personal vehicle Why Join Hope For Youth? At Hope For Youth, you'll be part of a mission-driven team making a real impact in the lives of youth and families across Long Island. We offer: * Supportive and collaborative work culture * Ongoing training and professional development * Competitive compensation and benefits * Opportunities for advancement Only candidates selected for an interview will be contacted. Excellent training and leadership opportunities available throughout employment and more. Here are some of the other benefits of working for Hope for Youth. • Meaningful work that makes a difference in the lives of children and families of Long Island!, • Supportive like-minded, mission-driven co-workers, • Diverse Culture that promotes recognition and belonging, • Advancement and supplemental pay opportunities, • Free Training programs, Free Tuition Credits, Scholarships and Tuition Assistance, • Employees may be eligible for Student Loan Forgiveness Programs, • Special Events and Recognition Awards, • Volunteer and Internship opportunities available within, • Benefit eligibility commences on the first of the month following the first 30 days of employment - Medical, Dental, Vision - HRA with HSA and Co-pay options available., • 91% Employer-paid medical premiums, • Generous paid time off, • Agency-funded Pension Plan, • Pre-tax savings plans: self-directed 403(b), 529, Aflac Learn more about Hope for Youth at: Additional Pay Range Information The salary range and/or hourly rate range listed for this position is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee's base salary and/or rate, several factors may be considered as applicable (e.g., years of relevant experience, education, licensing, certifications, other credentials, negotiated contracts, budget and internal equity, etc.) Job Posted by ApplicantPro

Job Description PRIMARY FUNCTION/PURPOSE: Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place. This role is responsible for working at our Union Hall location in Jamaica, Union Hall Street to enable the successful relocation of families to permanent housing. MINIMUM QUALIFICATIONS: • Bachelor’s degree is preferred, and at least an Associate’s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is required, • At least one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required, • Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and/or family dynamics treatment experience is required, • Bilingual language ability is preferred, • Excellent written and verbal communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilizing the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES), complete family’s intake assessments, service plans/independent living plans, housing plans, next step conferences/transfers, incident reports, progress notes, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), review accessible information from the Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), ensure that all information is updated in the system and documented in a timely fashion as required by DHS, • Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements, and services, thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless, • Coordinate services to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting, and financial management skills so the goal of permanent housing may be realized, • Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document the progress of service plans, and document all significant interactions with/on behalf of clients to ensure the effective delivery of service to families while ensuring compliance with State, City, and Agency regulations, • Develop and maintain appropriate helping relationships with clients to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals, • Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement, • Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services, • Facilitate groups to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing, • Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State, City, and Agency regulations, • Facilitate effective communication among staff, both within the Casework Unit and with other staff members; ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and/or discharge, and changes in public assistance cases, in order to ensure the smooth functioning of the family and compliance with regulatory agencies, • Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter, • Assist in transferring clients in and out of the program when required OTHER REQUIREMENTS (including Physical Demands): • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job DescriptionSalary: $22.00 to $30.00 per hour The Offsite Senior Supervisor will help us manage our customer base and employees throughout the day. The ideal person will guide our staff to make sure all offices are perfect, clean, organized, and make sure everything is in order. This person will also coordinate any requested janitorial, building maintenance projects, in each office; from floor scrubbing to carpet cleaning and spot removal. This person will also help in executing requests from our customers. This is a great opportunity for someone looking to grow in the management field. Candidate Qualification: The offsite supervisor will be responsible for overseeing all operations. Prior experience in the medical office cleaning industry is required. This is a salary, day time position. Driving is required and clean driver's license is required. Must also able to pass background check. Requirements for this position are as follows: 1. Candidate must be organized and be able to carry tasks without getting lost in the process., 2. Be able to communicate clearly, bilingual (Spanish and English) is a plus. **Not a requirements but is a plus., 3. Must be able to take the lead in resolving, planning, and executing projects, jobs, etc., 4. Must be able to think outside the box and must be able to stay focus under pressure., 5. Must have the ability to direct and motivate staff under him/her., 6. Candidate must have some degree of common sense., 7. Have experience working with side by side machines, carpet cleaning, stripping floors, doing post construction cleaning., 8. Must have a clean driver's license and pass background check., 9. Must be able to adapt to our dynamic schedule and locations. This position will require nightly travel., 10. Must be able to work along with staff if necessary., 11. Must be available some weekends if necessary., 12. Must be 18 years or older. REQUIRED EXPERIENCE: Medical Office Cleaning: 2 years Manager: 3 years or more Required languages: English / Spanish not a requirement but would be a PLUS. Valid Driver's License required. Must be able to legally work in the US. Please visit our website for more information: **WE ARE AN EQUAL OPPORTUNITY EMPLOYER. ALL EMPLOYMENT IS AT WILL.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Beach 21st is a building which was developed and is operated by Community Builders. Beach 21st is a residential building located in the Far Rockaway neighborhood of Queens. The project consists of 23 residential units, 5 singles and 18 families with CAMBA, Inc. providing the on-site services Position: Case Manager Reports To: Program Manager Location: 1047 Beach 21st Street, Far Rockaway, NY 11691 What The Case Manager Does: • Maintain professional relationships with clients and client confidentiality., • Practice Universal Precautions/Standard Protocol & Procedures., • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information., • Review all documentation establishing tenants' eligibility for program and make file copies., • Create and maintain tenant files., • Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re-assessments., • In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals., • Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA., • Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency., • Recommend and implement strategies to persuade tenants to participate more fully in this process., • Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes., • Participate in case conferences., • Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization., • Provide all required information for weekly/monthly/quarterly/annual reports., • May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building)., • Act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc., • Schedule appointments for tenant with referral organizations., • Escort tenants to appointments (educational, medical, social service, etc.), • Assist tenants in completing applications for benefits and entitlements and may process applications on tenants' behalf., • Follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability., • Evaluate actual living conditions of tenants through home visits., • May prepare marketing materials for the program., • May prescreen tenants over the telephone for eligibility and may schedule intake appointments., • Input tenant data and tenant progress information into automated database Minimum Education/Experience Required: • Bachelor’s degree (e.g., B.A., B.S.W.), • Must be fingerprinted and obtain “Criminal History Check “(CHC) with Justice Center for the Protection of Vulnerable People with Special Needs Ability to maintain fingerprint clearance throughout the duration o employment., • As a Mandated Reporter, you must immediately report suspected incidents/cases abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report, • Flexible hours may be needed occasionally to provide shift coverage until 8 pm. Compensation: 40,000-46,250 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR TDwdsf9pA6

Job DescriptionNow Hiring: Case Planner (Full-Time, Hybrid/Flexible Schedule) Nassau County, NY | Field-Based Role | 35-hour Workweek - allowing you to make a meaningful impact while maintaining work-life balance. Are you passionate about supporting at-risk youth and strengthening families? Hope for Youth is looking for a dedicated and dynamic Case Planner to join our Nassau County PINS Diversion Program! We are also honored to announce that the Hauppauge Industrial Association of Long Island (HIA-LI), an advocate for its member organizations since 1978, has recognized HFY as their Not-For Profit Business Award honoree for Excellence in 2025! About the PINS Diversion Program: Our Person in Need of Supervision (PINS) Diversion Program aims to prevent court involvement and out-of-home placements for youth under 18 by providing short-term, family-centered, in-home support throughout Nassau County. We focus on building problem-solving skills and linking families to long-term community resources. Your Role as a Case Planner: As a Case Planner, you will support youth and families by improving family dynamics, encouraging behavioral change, and reducing the risk of placement outside the home. This role requires flexible hours, including evenings and weekends, and a field-based presence using your own vehicle. Key Responsibilities: • Carry a caseload of 15–25 families, • Conduct weekly in-home visits with youth and families, • Deliver life coaching, parent skills training, and case management services, • Attend school meetings, court appearances, and service planning sessions, • Complete and update CANS-NY assessments, • Maintain accurate, timely documentation and progress reports, • Participate in team meetings, supervision, and ongoing staff development, • Adhere to HFY and regulatory standards and practicesQualifications:, • BSW or Bachelor's in a related field with 2+ years of casework experience, or MSW, • Strong written, verbal, and tech skills, • Bilingual (Spanish/English) preferred, • Valid NYS Driver's License & access to reliable transportation, • Ability to work a flexible schedule to accommodate families, • A mission-driven team dedicated to helping Long Island families Ongoing training and professional development * Hybrid work model and supportive supervision * Eligible for comprehensive benefits, including medical, dental, vision, and retirement plansApply Now If you're ready to make a difference in the lives of youth and their families, we'd love to hear from you! Only qualified candidates selected for interviews will be contacted. Please include a resume, cover letter and salary requirements. Only candidates selected for an interview will be contacted. Hope For Youth is an Equal Opportunity Employer. All offers must be made contingent and once a contingent offer has been accepted, all processing must note the contingency throughout the process. Excellent training and leadership opportunities available throughout employment and more. Here are some of the other benefits of working for Hope for Youth. • Meaningful work that makes a difference in the lives of children and families of Long Island!, • Supportive like-minded, mission-driven co-workers, • Diverse Culture that promotes recognition and belonging, • Advancement and supplemental pay opportunities, • Free Training programs, Free Tuition Credits, Scholarships and Tuition Assistance, • Employees may be eligible for Student Loan Forgiveness Programs, • Special Events and Recognition Awards, • Volunteer and Internship opportunities available within, • Benefit eligibility commences on the first of the month following the first 30 days of employment - Medical, Dental, Vision - HRA with HSA and Co-pay options available., • 91% Employer-paid medical premiums, • Generous paid time off, • Agency-funded Pension Plan, • Pre-tax savings plans: self-directed 403(b), 529, Aflac Additional Pay Range Information The salary range and/or hourly rate range listed for this position is a good faith determination of potential compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee's base salary and/or rate, several factors may be considered as applicable (e.g., years of relevant experience, education, licensing, certifications, other credentials, negotiated contracts, budget and internal equity, etc.) Job Posted by ApplicantPro

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree plus 1year experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; CASE MANAGER TRAINEE: Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. #ICLCWCM