Trabajos family engagement en Uniondale, New York - Page 2Crear alertas

Job Description Company Overview Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family. We are seeking a dedicated and experienced Customer & Associate Relations Manager to join our team. This position plays a key role in fostering a positive environment for both customers and employees by promoting respect, engagement, and open communication. The ideal candidate will be professional, approachable, and solution-driven with a passion for people and service excellence. Responsibilities include but are not limited to: • Serve as the main point of contact for escalated customer and associate concerns, ensuring timely and professional resolutions., • Promote a positive work environment by encouraging teamwork, respect, and open communication among associates and management., • Assist department managers with employee relations matters such as performance discussions, coaching, and corrective actions., • Investigate employee and customer complaints, document findings, and make recommendations for appropriate outcomes., • Monitor customer feedback trends to identify areas of improvement and develop strategies for enhancing the shopping experience., • Partner with the HR Department and store leadership to ensure compliance with company policies and employment regulations., • Support employee engagement initiatives, including recognition programs, communication updates, and training efforts., • Prepare reports summarizing trends in employee relations and customer feedback for management review., • Assist in planning and implementing programs that promote a culture of professionalism, accountability, and service excellence., • At least 5 years of experience in Food / Retail Industry, Human Resources, Employee Relations, or Customer Service Management., • Strong interpersonal and communication skills with the ability to build trust and resolve conflicts effectively., • Excellent problem-solving abilities and sound judgment in handling sensitive issues., • Ability to maintain confidentiality and act with professionalism at all times., • A genuine commitment to delivering excellent customer and associate experiences., • Strong organizational skills and attention to detail., • Experience in a retail, grocery, or hospitality environment preferred., • Health Insurance, • Dental & Vision Insurance, • Paid Time Off (PTO), • Free 100K Life and AD&D Insurance, • Short-Term Disability Insurance, • Long-Term Disability Insurance, • Flexible Spending Accounts (FSAs), • Supplemental Insurance