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  • Technician
    Technician
    9 days ago
    $20–$35 hourly
    Full-time
    Farmingdale

    IT Support Technician – Level 1 United Network Associates, Inc. (UNA) is seeking a motivated Level 1 IT Support Technician to join our technical team in Farmingdale, New York. UNA provides managed IT, cybersecurity, cloud, networking, and technical support services to businesses throughout Long Island and the New York metropolitan area. The Position This is a hands-on technical position for someone who enjoys technology, troubleshooting, working with users, and learning new systems. The Level 1 Technician will be part of our Help Desk and technical support team, providing remote and on-site assistance to our clients while working alongside experienced Level 2 and senior engineers. Responsibilities • Respond to incoming Help Desk tickets and technical support requests, • Troubleshoot Windows desktops and laptops, • Support Microsoft 365, Outlook, Teams, OneDrive, and user accounts, • Perform password resets, MFA setup, and basic account administration, • Troubleshoot printers, scanners, peripherals, and common business applications, • Diagnose basic Internet, Wi-Fi, LAN, VPN, DNS, and connectivity problems, • Install and configure computers, software, and peripherals, • Set up new users, computers, email accounts, and Microsoft 365 services, • Perform basic Active Directory and Entra ID administration, • Assist with endpoint security, antivirus, EDR/MDR, patching, and RMM systems, • Provide remote support and occasional on-site client support, • Document problems, troubleshooting steps, and resolutions, • Escalate more complex problems to Level 2 or senior engineers, • Follow established security and technical procedures What We're Looking For We're looking for someone with a solid foundation in technology who wants to build a career in IT. You don't need to know everything. You do need to be curious, dependable, professional, and willing to learn. Basic knowledge or experience with several of the following is preferred: Windows 10/11 • Microsoft 365 • Outlook • Active Directory • Entra ID • TCP/IP • DNS • DHCP • Wi-Fi • VPN • Networking • PC Hardware • Printers • Remote Support • Endpoint Security The Right Candidate • Enjoys troubleshooting technical problems, • Thinks logically rather than simply following a script, • Is comfortable researching something they don't know, • Communicates clearly and professionally with clients, • Has good organizational and documentation skills, • Understands when an issue should be escalated, • Takes responsibility for following a problem through to resolution, • Has a genuine interest in computers, networking, cloud technology, and cybersecurity, • Wants to learn from more experienced engineers and advance technically Experience Approximately 1–2 years of IT support experience is preferred, although candidates with strong technical skills, education, certifications, internships, or substantial hands-on experience will also be considered. CompTIA A+, Network+, Microsoft, Cisco, or cybersecurity certifications are a plus but are not required. Opportunity for Growth This position is designed to provide exposure to much more than basic desktop support. UNA technicians have opportunities to learn about: Networking • Windows Server • Microsoft 365 • Cloud Services • Cybersecurity • Firewalls • Endpoint Protection • EDR/MDR • Identity Security • Servers • Backup & Recovery • Infrastructure Projects As your skills develop, there are opportunities to advance into Level 2 support and systems, network, cloud, and cybersecurity engineering roles. Location: Farmingdale, NY Position: Full-Time Level: Level 1 IT Support Technician

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  • Salon Assistant
    Salon Assistant
    2 months ago
    Full-time
    Laurelton, Queens

    We are looking for a reliable, organized, and energetic Personal Assistant to help support the daily operations of our busy hair salon and boutique. This is a hands-on position for someone who enjoys multitasking, providing excellent customer service, and keeping a fast-paced business running smoothly. If you are dependable, professional, have a positive attitude, and love working with people, we'd love to meet you! Responsibilities Greet clients and create a welcoming salon experience Answer phone calls, texts, and emails professionally Schedule and confirm appointments Check clients in and out using the salon booking system Process payments and maintain an organized front desk Assist the salon owner with daily administrative and personal tasks Help keep the salon clean, organized, and fully stocked Manage inventory and reorder retail products as needed Receive and organize deliveries Assist customers in the boutique downstairs by providing excellent customer service Merchandise, organize, and restock boutique displays Help with social media content, promotions, and marketing (a plus) Run occasional local errands when needed Support the team wherever needed to ensure smooth daily operations Qualifications Previous customer service or receptionist experience preferred Strong communication and organizational skills Friendly, professional, and dependable Comfortable multitasking in a fast-paced environment Basic computer and phone skills Ability to work independently and as part of a team Retail sales experience is a plus Experience in the beauty industry is a plus but not required What We're Looking For We're looking for someone who takes initiative, has a positive attitude, pays attention to detail, and enjoys helping others. This person will play an important role in both our salon and boutique by creating an exceptional experience for every client and customer. If you're motivated, organized, and excited to be part of a growing beauty business, we'd love to hear from you! Pay: $18.00 per hour Benefits: Employee discount Free parking Paid training Referral program Tools provided People with a criminal record are encouraged to apply Work Location: In person

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