Customer Service Rep
11 days ago
Plainview
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands.We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat. If you are an experienced CSR are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers. Responsibilities: • Answer phones, • Enter new customer info, • Schedule service calls, • Handle customer inquiries and concerns, • Provide information about services, • Troubleshoot and resolve customer service issues and concerns, • Document and update customer records based on interactions, • Develop and maintain a knowledge base of the evolving products and services, • Answer scheduling and/or routing questions from technicians, • Process credit card payments, • Accept and check in parts deliveriesRequired Qualifications:, • Professional phone etiquette, • Ability to prioritize and multitask, • Positive and professional demeanor, • Attention to detail, • Excellent written and verbal communication skills, • Organizational Skills, • Computer SkillsDesired Qualifications:, • Experience with scheduling and routing service calls, • Geographical knowledge of Long Island and NYC, • Appliance repair service knowledge, • General home appliance knowledge, • Experience with Service Titan softwareBenefits:, • Paid vacation, sick and personal time, • 10 paid holidays, • 401KHours:, • Monday - Friday, • 8 am - 4:30 pm