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Job DescriptionDescription: Job Title: Assistant General Manager Location: Little Ruby’s Café Department: Front of House Reports To: General Manager Salary: $80,000 – $85,000 + Bonus + Benefits Classification: Full-Time, Exempt About Little Ruby’s Café Little Ruby’s Café brings a fresh, Australian approach to all-day dining with a focus on warm hospitality, thoughtfully sourced ingredients, and a laid-back yet refined guest experience. As a staple in the communities we serve, our restaurants are fast-paced, high-energy, and beloved by locals and visitors alike. We’re currently seeking a motivated and experienced Assistant General Manager (AGM) to help lead our team and deliver outstanding service, day in and day out. Position Summary The Assistant General Manager supports the General Manager in leading all front-of-house operations. This role is responsible for team development, guest experience, financial controls, and service execution, ensuring every shift runs smoothly and up to brand standards. The ideal candidate is hands-on, detail-oriented, and thrives in a high-volume, hospitality-driven environment. Key ResponsibilitiesLeadership & Operations • Assist in daily management of all FOH operations to ensure service excellence, efficiency, and profitability, • Lead by example during service, setting the tone for professionalism and hospitality, • Maintain appearance, cleanliness, and functionality of all front-of-house areas, • Ensure all opening and closing procedures are executed properly, • Address and resolve guest concerns promptly and professionally, • Oversee reconciliation of daily financials, ensuring accuracy and compliance, • Maintain working knowledge of all mechanical systems; coordinate repairs as neededTeam Development & Scheduling, • Support recruitment, hiring, and onboarding for all FOH roles, • Supervise, train, and coach FOH staff with a focus on accountability and growth, • Assist with scheduling to align labor needs with business volume, • Participate in performance reviews and progressive discipline processes, • Lead daily pre-service meetings and foster a collaborative team cultureCompliance & Financial Management, • Ensure FOH operations comply with DOH standards and internal sanitation procedures, • Maintain knowledge of and adherence to all company policies and applicable federal, state, and local laws, • Assist in analyzing P&L statements, labor models, and daily sales reports, • Monitor inventory and product usage to support cost control goals, • Manage executive-level POS functions and reportingService & Product Knowledge, • Maintain deep knowledge of all food and beverage menus, • Ensure recipe and service consistency across all FOH interactions, • Collaborate with the kitchen team to ensure seamless communication and timing, • Provide coverage and support in various roles as needed during peak periodsQualifications, • Minimum 5 years of experience in restaurant leadership (AGM, Restaurant Manager, or senior FOH role) in a high-volume setting, • Completion of company AGM Training Program; valid certifications in Food Handling, Alcohol Awareness, and PCI/DSS (or ability to obtain), • Associate degree in Hospitality or Business preferred, or equivalent work experience, • Strong leadership, communication, and problem-solving skills, • Experience with P&L statements, labor tracking, and operational reporting preferred, • Proficiency in Microsoft Office, POS systems, and scheduling platforms, • Self-motivated, organized, and detail-oriented with a team-first mentalityWork Environment & Physical Requirements, • Fast-paced restaurant environment with consistent high guest volume, • Ability to stand, walk, bend, and lift up to 50 lbs for extended periods, • Exposure to hot surfaces, cleaning chemicals, and kitchen elements, • Availability to work flexible hours, including days, evenings, weekends, and holidays

Job Description Server Skills Required • Proven at least 1+ years’ experience as a Server in a reputable establishment., • Strong guest service skills with the ability to engage and connect with guests., • Excellent verbal communication skills to interact with guests, take orders, and collaborate effectively with team members., • Ability to work in a fast-paced environment while maintaining attention to detail, prioritizing tasks, and delivering excellent service under pressure., • Willingness to work evenings, weekends, and holidays as required in the hospitality industry., • Certification: Possession of relevant certifications, such as ServSafe Alcohol, TIPS (Training for Intervention Procedures) or equivalent, is a plus., • 18 years + of age Our Servers are tasked with providing our guests with exceptional, timely service. You'll be responsible for providing recommendations, taking orders, attending to guests' needs and making their time memorable, all while keeping a smile. What will you be doing daily? • Maintain a high level of hospitality and professionalism with each team member., • Develop and retain a thorough knowledge of all food and beverage menu items., • Ensure all steps of service are followed, including suggestive selling and timely service., • Working knowledge of POS procedures., • Offer recommendations, take orders and develop relationships with guests to deliver personal and memorable experiences., • Ensure all food and beverage orders are accurate, on time and meet or exceed guest expectations., • Execute opening and closing procedures associated with assigned station., • Work seamlessly and communicate with all team members to ensure guests have a valuable overall experience., • Maintains a spirit of professionalism and hospitality with team members and guests., • Goes above and beyond to accommodate special requests., • Follows cash management and server checkout procedures.

Job Description Butler Hospitality is operating the Food and Beverage Departments with our partner hotel, The Holiday Inn! We are located at 283 Route 17 South, Hasbrouck Heights, NJ 07604. Full-time & Part-time US-based position and authorized to work in the US You will • Respond patrons upon arrival and Food & Beverage needs, • Maintain a thorough knowledge of available beverages, menus, ingredients, • and prices, • Turns tickets and any special requests into kitchen/bar in a timely manner, • Handle purchasing transactions, including operating cash register and accounting daily sales, receiving payments and issues receipts and change as needed, • Familiarity with state liquor regulations and has verified legal drinking age of patrons Previous experience in a restaurant setting, • Ability to manage priorities and workflow, • Excellent customer service skills, • Professional appearance and demeanor, • An ability to work on weekends, holidays, and peak business periods, • Resume (if possible), • Compensation: from $12.50 plus tips, depending on experience, • Health, dental benefits, and a 401k plan., • Flexible Shifts, • Provided breakfast, lunch, and dinner shift meals, • Uniforms & paid training, • Growth opportunities for leadership positions for highly qualified applicants #LI-DNI Powered by JazzHR Pyly89pM7E

Job Description “It all began in my kitchen” – Sarabeth Sarabeth’s began as a tiny bakery-kitchen in 1981 where Sarabeth Levine sold her preserves and baked goods. Quickly gaining popularity, the store began to serve breakfast and lunch, along with the original preserves and baked goods that landed Sarabeth’s on the map. Today, Sarabeth’s has four locations in Manhattan and several others around the world. Renowned for our popular brunch, we have also become well admired for our take on contemporary American cuisine at dinner, lively happy hours, and private events. We take great pride in creating a memorable experience for each guest with genuine hospitality and exceptional cuisine. The Opportunity Servers are responsible for all aspects of the guest experience at the table, including greetings, menu sales, table maintenance, overall guest satisfaction and happiness, fond farewells and maintain a general command of the food and beverage menu. They will work to provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible. What You'll Be Doing • Explain specials and menu items enthusiastically thru thorough product knowledge., • Learn menu, POS, policies, and procedures and be able to execute accurately., • Ability to execute tray service, carry three plates, and open wine professionally., • The ability to learn and follow steps of service. Practice effective coursing of tickets and coordinate table maintenance., • Set up, shift maintenance, and breakdown of dining room and service areas., • Commitment to learning and executing all organization service standards; five behaviors, hospitality versus service, and steps of service., • Accurate cash handling., • Providing friendly attentive service that makes guests feel well taken care of and inspires their intent to return., • All actions must be taken with the guest’s best interest in mind so as to establish rapport, build business, and acquire guest loyalty., • Offering assistance and accommodating guest requests whenever possible., • Offering a warm farewell and thank you to every guest as they leave the restaurant., • Immediately notifying management of any guest complaints, including any interactions with a guest that lead you to believe that the guest is not 100% happy with their visit., • A minimum 3 years of server experience in a well-rated restaurant., • Excellent communication skills with guests, team members, and management., • The ability to multi-task and prioritize while remaining calm and professional in a fast-paced environment., • Understanding of hygiene and safety rules., • Ability to perform the physical requirements of the job, including lifting up to 40 pounds and standing for the duration of the shift., • Ability to speak and read English., • Commitment to maintaining availability that aligns with needs of the businessCompensation: 17/hr Sarabeth’s is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Butler Hospitality is operating the Food and Beverage Departments with our partner hotels. We are located in The Holiday Inn-283 Route 17 South, Hasbrouck Heights, NJ 07604. We are hiring porters (dishwashers) for this location! Full-time & Part-time US-based position and authorized to work in the US We offer • Compensation: from $15, depending on experience, • Health, dental benefits, and a 401k plan., • Flexible Schedules, • Breakfast, lunch, and dinner shift meals, • Uniforms & paid training, • Clean and organize all surfaces, equipment, plates, glassware, and stations within the restaurant., • Routinely check that all sinks, dishes, or glasswashers are properly functioning., • Some familiarity with delivery practices and handling methods, • Able to work with minimal supervision, • Resume (if possible), • 2 forms of ID #LI-DNI Powered by JazzHR 8qRyes6yeL

Job DescriptionWe are currently seeking experienced floor managers for our Upper West Side Italian concept. Responsibilities: - Coordinating daily restaurant management operations. - Delivering superior food and beverage service and maximizing customer satisfaction. - Responding efficiently and accurately to restaurant customer complaints. Description: We are looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and guest-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of house operations. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll work with qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. Responsibilities: - Coordinate daily Front of the House and Back of the House restaurant operations. - Deliver superior service and maximize customer satisfaction. - Respond efficiently and accurately to customer complaints. - Regularly review product quality and research new vendors. - Organize and supervise shifts. - Appraise staff performance and provide feedback to improve productivity. - Estimate future needs for goods, kitchen utensils and cleaning products. - Ensure compliance with sanitation and safety regulations. - Manage restaurant’s good image and suggest ways to improve it. - Control operational costs and identify measures to cut waste. - Create detailed reports on weekly, monthly and annual revenues and expenses. - Promote the brand in the local community through word-of-mouth and restaurant events. - Recommend ways to reach a broader audience (e.g. discounts and social media ads). - Train new and current employees on proper customer service practices. - Implement policies and protocols that will maintain future restaurant operations. Requirements: - Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role. - Proven customer service experience as a manager. - Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff. - Familiarity with restaurant management software, like Squirrel and Harri Team Live. - Strong leadership, motivational and people skills. - Acute financial management skills.

Job Description OUR LOCATION Located inside a landmark building, we are New York’s newest food, beverage, and entertainment destination. With visionary chefs, two full-service restaurants, curated eateries, a central bar, and a stage for live performances, Shaver Hall is a cultural gathering place where hospitality and creativity collide. Inspired by bold innovation, we’re setting a new standard for food halls in the heart of Manhattan. THE ROLE The Assistant General Manager, you’ll work alongside the General Manager to lead daily operations and ensure excellence across all areas. You’ll balance operational oversight with hands-on leadership, supporting the team to achieve goals in hospitality, sales, and profitability. The AGM is an energetic, people-first leader who thrives in fast-paced environments and ensures every shift delivers on our promise of hospitality and consistency. WHAT YOU’LL DO • Support the General Manager in leading all aspects of food hall operations., • Oversee front-of-house, back-of-house, and bar operations with a focus on service standards and quality., • Recruit, train, and develop hourly team members and department leaders., • Ensure consistent execution of cleanliness, sanitation, and operational standards., • Perform opening and closing responsibilities, including bar setup and walk-throughs., • Manage labor controls, daily inventory, and cost efficiencies., • Engage directly with guests to ensure satisfaction, resolve concerns, and build retention., • Partner with operations, entertainment, and marketing leaders to execute events and brand activations., • Enforce compliance with all policies, procedures, and local/state/federal laws., • Maintain accountability across the leadership team through coaching and performance management., • Support vendor relationships, purchasing, and cost control practices., • Step in as acting General Manager when needed. QUALIFICATIONS • 4+ years of food & beverage management experience; multi-unit experience preferred., • Strong bar management experience required., • Proven ability to lead, coach, and hold teams accountable., • Fun, energetic, and passionate about delivering outstanding guest experiences., • Strong financial acumen with experience in labor management and inventory controls., • Excellent communication, judgment, and decision-making skills., • Manager Food Handler’s and State Alcohol Serving Certifications required (or ability to obtain upon hire)., • Ability to stand for extended periods and lift at least 50 lbs. THE GOOD STUFF • Medical, Dental, and Vision insurance within 60 days (or next open enrollment)., • 401(k) eligibility after one year of service, • Paid Time Off, • Opportunity to help shape the operations of one of New York’s most exciting new hospitality concepts. We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify. We are an Equal Opportunity Employer.

Job Description Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. The Flavor Profile A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & cafe operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team. Your Day-to-Day: • Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences., • Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC’s retail shop, bar and/or cafe, as well as ticketing., • Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner., • Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop., • Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service., • Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience., • Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests., • Perform Other Duties: Take on additional tasks as assigned by leadership. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class. Requirements Necessities: • 18 years or older, • Food Handler or ServeSafe certification, • Open availability, including weekends, • Standing and walking on your feet for long periods of time, up to 8 hours, • Team work and ability to effectively function in a high energy environment, • Bend/lift heavy objects of up to 40 pounds Nice to Haves: • Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment., • Entry level sales, inventory or retail management experience The Good Stuff: • Competitive pay and performance bonus, • Employee Assistance Program (EAP), • Employee of the month program, • Ability to grow within the company, • Break room snacks and unlimited ice cream, • Team outings, • Annual performance review and bonus opportunity, • Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!), • Free entry for self at any MOIC location, • 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets, • 50% off retail products, • Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone. Job Type: Full-time, Part-Time Pay: $18/hr

Job Description COMPENSATION: $55,000 - $75,000 THE GOOD STUFF • Medical, Dental, and Vision insurance, • 401(k) plan, • Paid Time Off As Operations Manager, you will oversee the daily operations of Shaver Hall to ensure excellence in service, efficiency, and guest satisfaction. This highly visible and hands-on role requires strong leadership, attention to detail, and a commitment to maintaining the highest operational standards. From managing front-of-house execution and team performance to supporting private events and activations, you will play a vital role in ensuring Shaver Hall operates seamlessly every day. Working in partnership with the leadership team, you’ll balance guest experience, operational precision, and brand presentation to help solidify Shaver Hall as one of New York City’s most exceptional hospitality destinations. WHAT YOU’LL DO • Lead front-of-house operations with a focus on hospitality, consistency, and service excellence., • Ensure the proper setup, service, and breakdown of daily operations and private events., • Support and develop team members to uphold Shaver Hall’s service and brand standards., • Perform opening and closing duties, including walkthroughs, bar setup, and readiness checks., • Manage labor scheduling, inventory, and cost control systems to maintain efficiency., • Partner with department leaders to ensure quality, cleanliness, and safety across all spaces., • Engage directly with guests to build relationships, address concerns, and ensure satisfaction., • Maintain accountability for all service, sanitation, and operational standards., • 2+ years of food & beverage management experience; multi-outlet or high-volume environment preferred., • Bar management or event execution experience is a plus., • Strong leadership and communication skills with a focus on coaching and accountability., • Fun, energetic, and passionate about delivering an exceptional guest experience., • Strong organizational and problem-solving abilities; comfortable working autonomously., • Managers' Food Handler’s and Alcohol Service Certifications required (or ability to obtain upon hire)., • Ability to stand for extended periods and lift at least 50 lbs. WHY JOIN US? At Shaver Hall, we blend hospitality, creativity, and energy into every guest experience. As Operations Manager, you’ll be at the center of it all—leading your team, supporting daily execution, and ensuring Shaver Hall delivers excellence in every detail. This is your opportunity to help shape the culture and success of a landmark destination in Midtown Manhattan. We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.

Job Description Job Title: Server Reports To: FOH Manager Roberta’s is looking for experienced, energetic servers to join our team! Roberta’s opened in 2008 and helped pave the way for the borough's food scene offering Internationally recognized Neapolitan wood-fired pizzas, house-made pastas and other creative dishes focusing on the best the growing season has to offer. Alongside our talented culinary team, we feature scratch cocktails, a world-class natural wine list, and a selection of rotating seasonal beer. Roberta’s is looking for an experienced server to join the family. Description: The ideal candidate has a genuine passion for hospitality. The right candidate must be energetic and comfortable in a fast-paced environment with a determination to provide guests with a memorable experience. The candidate must have extensive experience working with natural wine and craft beer. Any serious candidate should also bring an intense love of food, dining, and the crazy world of hospitality in NYC. This is an opportunity for someone who wants to learn and grow, while working alongside other passionate hospitality professionals. No drama, and positive vibes only please. Qualifications: ● Commitment to hospitality - must possess people skills and strong interpersonal skills. ● Maintain an understanding of the proper steps of service. Consistently execute service with efficiency and grace while maintaining a sense of urgency ● Anticipate guest needs and create strong guest relationships. Guest recognition is critical to success. ● Contribute to a warm and exciting environment for all guests to enjoy. ● Stay current on all F&B offerings and service standards ● Demonstrate an extensive working knowledge of our wine and beverage program ● Maintain a positive working relationship with others by promoting Healthy teamwork ● 2+ years of serving experience in a relaxed upscale restaurant ● Candidates must have a flexible schedule and be able to lift 50lbs. Roberta’s is open for lunch and dinner service, 7 days a week. We are looking for a full-time server.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Faena Guest Experience Curator delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion and anticipation the Faena Butler greets every guest at the doorsteps of a perfectly prepared guest suite. The finest amenities paired with personal attention by a dedicated Faena Butler await every guest throughout their stay. Traditional butler services are matched with the demands of today’s luxury traveler to create memorable experiences throughout. They are the main point of contact for guests staying in the signature suites. Making guests happy and comfortable. They ensure that the guests are given a good experience during their stay. This full-time position has an hourly compensation of $36.00 per hour. Qualifications * High School Diploma or equivalent * At least 2 years related experience * Luxury experience required SKILLS * Excellent communication skills * Interpersonal skills * Problem solving skills * Organizational and management skills * Ability to multitask * Candidates should be able to perform basic computer operations with sufficient knowledge of Microsoft office suite * Flexible, adaptable and discreet * Discretion, meticulous attention to detail DUTIES AND RESPONSIBILITIES * Maintains complete knowledge of and complies with all departmental policies, service procedures and standards * Maintains complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Resolves guest complaints, ensuring guest satisfaction * Monitors and maintains cleanliness, sanitation and organization of assigned work areas. * Maintains complete knowledge of All Faena guests, Scheduled daily activities In-house groups, Hotel extension numbers, All special requests (wake up calls, DND, etc.) Hours of operation of each outlet, Features and services provided by the hotel * Acts as the final gatekeeper of room preparedness and fulfillment of guest request/preference items collected by the guest experience team * Facilitates garment pressing, shoeshine etc. * Assists with maintenance of each room daily, refreshing water and daily amenity * Assists with departure plans on the day prior to departure; assists guests upon departure * Communicates with all housekeeping team members to ensure all guestrooms and suites are cleaned and maintained to the highest standard. * Coordinates with all housekeeping the timing for occupied guestroom servicing based on guest preference. * Meets arriving guests at the guestroom doorstep upon arrival or within 5 minutes after entering a guest room * Offers detail room orientation, complimentary pressing, and fresh bucket of ice upon arrival of guest. * Coordinates room service with in-room dining and assist in preparing the room for a meal. * Maintains butler pantry and keep inventory of all items. * Coordinated guest requests with Guest Experience Manager and Concierge team. * Always remain well-groomed * Perform all duties with professionalism and a pleasant demeanor PHYSICAL DEMANDS AND WORK ENVIRONMENT * Ability to lift up to 25 pounds * Ability to move safely in uneven terrain or in confined spaces; * Ability to see and respond to dangerous situations; * Ability to remain in stationary position for 8 hours or more. * Walking and standing are required for the rest of the working day. * Length of time of these tasks may vary from day to day and task to task; * Availability to work when the hotel Is open: This includes nights, weekends, and holidays. * CPR and First Aid certified * Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. * May occasionally lift and/or move up to 25 pounds. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent(Overnight Agent) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. * Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. * Must have excellent interpersonal and sales-related skills. * Must have exceptional organizational skills. * Must be able to handle multiple tasks and projects daily. * Must be able to work independently with little or no supervision. * Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. * Accept, record and deliver wake-up calls. * Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. * Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. * Provide callers with accurate information on hotel facilities and services. * Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications * Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. * Working knowledge of Opera PMS and related hotel management systems preferred. * Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. * Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. * Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. * Proficient with Microsoft Office Suite and basic administrative tasks. * Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. * High school diploma required; hospitality or business coursework preferred. SKILLS * Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. * Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. * Detail-oriented with commitment to accurate data entry and guest record maintenance. * Able to maintain a calm, polished demeanor in a busy, guest-facing environment. * Technologically savvy and confident in using phones, office software, and internal communication tools. * Adaptable, flexible, and willing to support other departments as needed. * Service-oriented with a passion for delivering personalized luxury experiences. * Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. * Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. * Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. * Must have excellent interpersonal and sales-related skills. * Must have exceptional organizational skills. * Must be able to handle multiple tasks and projects daily. * Must be able to work independently with little or no supervision. * Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. * Accept, record and deliver wake-up calls. * Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. * Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. * Provide callers with accurate information on hotel facilities and services. * Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications * Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. * Working knowledge of Opera PMS and related hotel management systems preferred. * Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. * Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. * Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. * Proficient with Microsoft Office Suite and basic administrative tasks. * Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. * High school diploma required; hospitality or business coursework preferred. SKILLS * Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. * Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. * Detail-oriented with commitment to accurate data entry and guest record maintenance. * Able to maintain a calm, polished demeanor in a busy, guest-facing environment. * Technologically savvy and confident in using phones, office software, and internal communication tools. * Adaptable, flexible, and willing to support other departments as needed. * Service-oriented with a passion for delivering personalized luxury experiences. * Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. * Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Details abc Restaurants (abc kitchen, abc cocina, and abcV) with Michelin star Chef Jean-Georges Vongerichten invites you to engage in regionally-grown, organically focused cuisine rooted in cultivating a safe relationship with the environment and our table, in a fresh and articulate space. abc Restaurants have a committed focus on local, sustainable, and organic seasonal produce that does not use pesticides, synthetic fertilizers, insecticides or GMOs; meat, fish, and dairy that is locally sourced and humanely treated pasture-fed, free of antibiotics and hormones; teas, coffees, spices, organic wines, juices and elixirs that are organically cultivated on fair trade cooperatives celebrating and honoring sustainability, artistry and our global diversity. POSITION SUMMARY The Floor Manager will be responsible for ensuring that guests fully enjoy their visit to the restaurant, curating the dining experience by directing and motivating the service staff. The Floor Manager will ensure a high standard of appearance, hospitality, and service in personnel and cleanliness of the dining room, ensure the timeliness of food service, supervise and train service staff, and manage within budgetary restraints. The Floor Manager will support in developing and implementing programs to increase revenues through repeat business and higher check averages. ESSENTIAL JOB RESPONSIBILITIES • Responsible for all floor service supervision., • Provide the highest quality service to guests at all times., • Maintain integrity of service, visit tables while on floor to solicit feedback. Responsible to help on floor when necessary., • Supervise line level staff, establishing positive working relationships., • Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees., • Proper managing and reporting of all revenue, and costs. Ensure they are in line with the budget and/or guidelines., • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests., • Keep records required by government agencies regarding sanitation or food subsidies., • Investigate and resolve complaints regarding food quality, service, or accommodations., • Maintain and keep record of food and equipment inventories., • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented to restaurant standards., • Support with food and beverage deliveries, checking delivery contents to verify product quality and quantity., • Partner with the kitchen staff to ensure proper food presentation and timely preparation., • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance., • Maintain front-of-house staff schedule and assign duties., • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement., • Ensure that company policies and procedures, safety and other laws, regulations, and requirements are implemented and followed., • Operate ethically to protect the image of the company., • Complete opening and closing procedures., • Perform other duties and responsibilities as required or requested. KNOWLEDGE, EXPERIENCE AND SKILLS • Minimum of two years of relevant experience, • Experience in Private Membership Dining concepts a plus, • Dynamic personality, social, outgoing and self-motivated with superior interpersonal and interactive skills, • Excellent communication and follow-up skills with immaculate execution, • Exhibits excellent verbal and written communication skills, • Possess the ability to be flexible and adapt to change, • Able to work independently and make the right decisions for the business, • Must possess excellent presentation and communication skills including email. written, phone and verbal, • Highly organized and detailed, • Professional demeanor and appearance, promoting respectful and professional interactions with all guests and staff., • Advanced PC knowledge and comprehension (Microsoft Office – Word & Excel), • Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities, • Proven experience demonstrating attention to detail, speed, and accuracy of tasks, • Ability to manage expectations, processes, and multiple projects simultaneously., • Self-disciplined, shows initiative, possess leadership ability and is outgoing, • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems, • Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions, • Ability to work flexible hours; Must be able to maintain a schedule availability flexible to the business demands., • Must be passionate, entrepreneurial, and dedicated to success PHYSICAL REQUIREMENTS • Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards., • Must be able to lift and carry up to 20 lbs., • Ability to stand or sit for prolonged periods of time., • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment., • Climbing steps regularly COMPENSATION The base pay range for this position is a salary range of $70,000. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc. Lucy Restaurant LLC is an Equal Opportunity Employer

Job Description The Sales Coordinator plays a crucial role in the hotel's success by serving as a direct link between the front desk and the sales team. This position involves assisting with incoming reservation calls for groups and meetings, managing contracts and room blocks, and ensuring effective communication with the hotel team to meet the expectations of sales clients. Responsibilities Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers. Deliver clear and concise communication representative of Concord Hospitality via all avenues of communication. Demonstrate excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail. Complete assigned tasks and responsibilities, including managing room blocks, client notifications, group resumes, event orders, and billing details. Assist with various aspects of pre-event, main event, and post-event details, tracking and communicating particulars of each assigned event and group. Gain knowledge of the hotel's food and beverage products, pricing, presentation, and function space details related to group and event success. Learn and use digital sales systems and conceptual sales processes, understanding the hotel's sales strategies. Participate in and report out at necessary internal meetings, conference calls, and training communications required for the position. Work collaboratively to foster teamwork and make decisions that align with hotel goals. Advocate for personal career development and training opportunities.

Job Description The iconic NoMo SoHo is seeking an experienced General Manager to lead the team. Offering a stylish and modern hospitality experience, NoMo SoHo is a 264-room boutique hotel located in the heart of Manhattan’s SoHo neighborhood. Newly acquired by Dan Hotels and slated for renovation in 2027, this is a fantastic opportunity to reestablish reputation and set a new course for NoMo SoHo. Known for its distinctive design, popular restaurant and bar, 26th floor Penthouse and terrace, and unique art-infused meeting spaces, NoMo SoHo is a key player in New York’s highly competitive hotel landscape, attracting a diverse mix of leisure and business travelers from around the world. As the tallest free-standing building in the neighborhood, panoramas of Manhattan come standard with every stay. NoMo SoHo offers an unmatched perspective with sweeping 360-degree skyline views, delivering a truly elevated guest experience. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are committed to providing you with: • Excellent compensation package with an annual salary of $250,000-$275,000 based on experience, • Operational incentive plan eligibility, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Discounts with our Crescent managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: • Lead and inspire a guest-centric, service-driven culture that reflects the elevated, personalized experience of a luxury lifestyle hotel., • Champion a clear vision that motivates associates to deliver exceptional service, ensuring consistent excellence in product quality, guest satisfaction, and financial performance., • Oversee all operational and administrative functions, including analyzing reports on occupancy, revenue, and financial performance to drive strategic decisions., • Maximize profitability through effective business planning, budgeting, forecasting, and cost control while maintaining the integrity of the guest experience., • Recruit, develop, and lead a high-performing leadership team; provide coaching, performance management, and succession planning., • Foster open communication, accountability, and collaboration across all departments., • Represent the hotel within the local community and NYC market, building strong relationships and enhancing the hotel’s presence in the Seaport District., • Engage with guests, clients, and partners to promote the hotel and create meaningful connections., • Conduct regular property walkthroughs to ensure exceptional standards in cleanliness, maintenance, and overall presentation., • Partner with People & Culture to appropriately address associate relations in alignment with Crescent values and policies., • Participate in corporate initiatives, meetings, and committees as needed., • Minimum of 5 years of Senior Hotel Leadership required, • Minimum of 3 years of experience in a full-service hotel required, • Experience in boutique hotel environments required, including lifestyle and/or luxury, • Experience overseeing Food & Beverage in a hotel or standalone setting, • Strong financial acumen with working knowledge of accounting and operational metrics, • Proven leadership skills with the ability to inspire, develop, and retain top talent, • Excellent communication skills with fluency in English (written and verbal)

Job DescriptionDescription: Senior Designer, Construction Administration & Technical Delivery Lead. SUMMARY • A highly experienced, hands-on professional specializing in the technical execution and project delivery of industry-leading interior hospitality projects., • While experienced in all project phases, this role is initially focused on serving as an AvroKO Senior Designer for Construction Administration or various projects. This does not preclude the designer from working on projects in different phases., • The successful candidate will be responsible for technical documentation review, overseeing RFI and submittal processes, conducting detailed site visits and reporting, and ensuring rigorous adherence to design intent during field execution. The Senior Designer reports to the Design Manager and may occasionally report directly to a Director, depending on project scale and complexity. CORE RESPONSIBILITIES EXECUTION (CONSTRUCTION ADMINISTRATION) Hospitality Interiors • Acts as an AvroKO senior designer for Construction Administration, with a focus on technical oversight, problem resolution, and protecting the design intent., • Partners with the Design Manager to ensure all construction administration tasks conform to AvroKO’s standards and requirements specific to each project phase., • Leads the team in performing comprehensive CA services, including:, • Responding to RFIs and interpreting contract documents to ensure design intent is met, providing necessary technical clarifications., • Reviewing submittals, substitutions, and field conditions for conformance with the approved design., • Creatively and autonomously resolving design problems and issues that arise during construction to maintain design integrity., • Attending and reporting on field visits and design-critical mock-ups., • Conducting punch list walk-throughs and supervising staff's preparation of the punch list. As a senior designer at AvroKO, other general responsibilities include; • Serves as a key project point of contact, managing technical communications and coordination between our project teams and clients, consultants, and General Contractor, ensuring clear alignment on project scope and quality objectives, with particular emphasis on preserving design intent and ensuring integration of technical requirements on their projects and constructability., • Leads the preparation and timely delivery of technical documentation and deliverables per project contract and AvroKO’s standards, ensuring rigorous internal quality assurance of the work product. This is a hybrid role located in New York, NY (3+days/week required in-studio)Y (3+days/week required in-studio) EEO Statement AvroKO is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity and gender expression), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factor. Requirements: Experience & Application of Design • Advanced proficiency in the application of design principles, materials, finishes, color palettes, and FF&E, informed by professional practice in high-end, bespoke interior hospitality design., • Demonstrated professional presentation skills (graphic, written, and spoken) with the ability to articulate design logic and technical feasibility to the broader project team and client., • Advanced proficiency in industry-standard interior architecture design processes and all practical/technical aspects of each project phase, from start-up to construction administration and project closeout., • Competent and experienced in the delivery of professional design presentations and coordination with Clients, Operators, end users, and consultants., • Proven experience in managing design teams and overseeing project delivery from a technical perspective., • Proficient at managing one's own time, as well as the time of other designers and interns; capable of setting clear, technical priorities for project work., • Excellent organizational skills with a strong attention to detail. Outstanding written and verbal communication skills for project management and capacity for technical oversight and quality control of others' work., • AutoCAD - Current edition. Revit a plus but not required., • SketchUp and Enscape. Rhino or 3DS Max is a plus but not required., • Adobe Creative Suite., • Google Suite and Microsoft Office., • Minimum Bachelor's Degree in Interior Design or Architecture. Master’s degree a plus., • Over 8 years of post-graduate design experience with significant experience in high-end, bespoke hospitality design restaurants and hotels., • Excellent knowledge of hospitality-specific project requirements across food & beverage, hotel, and residential project typologies., • Must be legally able to work in the United States and able to work in the New York City office at a minimum 3 days a week. Travel to job sites locally and interstate is required., • The base salary range will be estimated between $100,000 - $125,000 plus benefits and contingent on relevant experience and abilitie

Job Description COMPENSATION $70,000 - $90,000 + Bonus THE GOOD STUFF • Medical, Dental, and Vision insurance within 60 days (or next open enrollment)., • 401(k) eligibility after one year of service (for individuals 21+). The Senior Operations Manager oversees all aspects of daily operations across Pick & Cheese, The Bodega, and Pour My Beer, ensuring each concept delivers exceptional guest experiences and meets operational, financial, and service standards. This role blends strategic leadership with hands-on leadership — driving excellence through people, systems, and execution. The ideal candidate is an organized, hospitality-focused leader with strong business acumen, a deep understanding of multi-outlet operations, and a passion for culinary and beverage programs. This role includes two weeks of onboarding and training in London, with housing and transportation provided. WHAT YOU’LL DO Operational Leadership • Oversee daily operations for Pick & Cheese, The Bodega, and Pour My Beer., • Lead outlet teams to maintain consistency, efficiency, and excellence in service and product delivery., • Partner with kitchen and front-of-house managers to ensure smooth daily execution and guest satisfaction., • Monitor quality, cleanliness, and brand presentation across all outlets., • Manage outlet-level budgets, cost controls, and profitability targets., • Oversee purchasing, inventory, and COGS for The Bodega and Pour My Beer., • Track sales performance, identify trends, and implement strategies to improve margins., • Lead and mentor outlet leaders, fostering accountability, growth, and collaboration., • Train team members on brand standards, hospitality practices, and operational systems., • Maintain open collaborative communication between outlets and Shaver Food Hall leadership., • Ensure each outlet reflects the distinct brand personality while maintaining the Shaver Food Hall standard of hospitality., • Engage regularly with guests to ensure satisfaction and address concerns., • Collaborate with marketing and events teams to support activations, promotions, and seasonal programming., • 5+ years of management experience in multi-outlet or hospitality group settings., • Strong leadership skills and proven ability to manage multiple teams and concepts simultaneously., • Solid understanding of food, beverages, and retail operations., • Experience with inventory systems, POS management, and budget control., • Excellent organizational, communication, and interpersonal skills., • Adaptable, hands-on, and calm under pressure., • Obtain valid Manager Serv Safe Certification APPLY TODAY! Join Shaver Food Hall and help shape one of New York’s most exciting culinary destinations. As Director of Outlets, you’ll lead three unique concepts — Pick & Cheese, The Bodega, and Pour My Beer — within a creative, fast-paced environment that values hospitality, innovation, and teamwork. Enjoy world-class training in London, career growth opportunities, and the chance to be part of a team that’s redefining food hall culture. We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.

Job DescriptionRegional Operations Manager, Tea Around Town About Tea Around Town & TopView Group Imagine an elegant tea room experience, but on a double-decker bus, charming its way through bustling city streets. That's Tea Around Town! Launched in 2023, we've quickly become a sensation, gracing the pages of NBC News and Time Out. Our mission is to deliver world-class, white-glove service, consistently, while seamlessly blending demanding schedules with cost efficiency. We're part of TopView Group, a dynamic and rapidly expanding global experiences company. Powered by our in-house technology, our diverse portfolio includes hop-on hop-off bus tours in iconic cities like NYC and London, unique events such as the North Pole Express, scenic cruises, bike rentals, walking tours, and attraction passes. We thrive in a fast-paced, entrepreneurial environment, constantly expanding our horizons both vertically and horizontally. If you're an entrepreneurial spirit ready to innovate and grow, you'll feel right at home. About the Role: Regional Operations Manager Are you a highly motivated and experienced operations leader with a passion for delivering exceptional guest experiences? Do you excel at driving efficiency and managing multi-location operations in a fast-paced, dynamic environment? As our Regional Operations Manager for Tea Around Town, you'll be the linchpin of our operational success. You'll be fully accountable for the entire Tea Around Town experience, from ensuring flawless execution of every detail to optimizing operational efficiency. Reporting directly to the Director of Operations, you'll play a pivotal role in supporting our ambitious growth plans, leading cross-functional teams, and guaranteeing the seamless delivery of our unique mobile tea room experience. The ideal candidate isn't just a strategic thinker; you possess an exceptional eye for detail and a proven track record of optimizing operational excellence within upscale, multi-location food & beverage or hospitality environments. If you're ready to make a significant impact on a rapidly growing, innovative brand, we want to hear from you! Key Responsibilities: • Oversee and Elevate the Entire Experience: Take full ownership of all Tea Around Town operations (both front and back of house) across 5-6 markets, ensuring flawless product execution and consistently delivering a world-class, white-glove experience on every single trip., • Drive Financial Performance: Analyze daily, weekly, and monthly reports to proactively manage labor, inventory, and cost controls, consistently achieving cost efficiency and exceeding product financial goals for each assigned location., • Financial Stewardship: Collaborate closely with the finance team to develop and manage operational budgets, monitor expenditures, identify cost-saving opportunities, and uphold financial discipline., • Lead and Develop High-Performing Teams: Recruit, hire, train, schedule, manage, and continuously monitor and optimize the performance of all operational staff, fostering a culture of excellence and accountability., • Optimize Operational Efficiency & Scalability: Develop and streamline procedures and processes to support rapid product scalability. Identify bottlenecks and inefficiencies, proposing and implementing enhancements to maximize resource utilization and increase cost efficiency., • Strategic Vendor Management: Manage all operations for assigned locations, including oversight of internal teams and performance management of key vendors such as the caterer, maintenance facility. Ensure vendors meet service expectations and cost targets; identify and onboard new vendors as needed to maintain operational excellence., • Collaborate for Success: Work seamlessly with cross-functional teams across the organization to execute product changes, promotions, press events, and new product launches, fostering productive relationships and promoting inter-departmental synergy., • Enhance Customer Satisfaction: Proactively gather and analyze customer feedback from various channels, translating insights into actionable changes to continuously improve the customer experience., • Uphold Uncompromising Standards: Ensure consistent adherence to Tea Around Town's high standards of food quality, service, and guest experience. Refine quality assurance procedures, identify gaps, and implement timely corrective actions., • Manage Inventory & Mitigate Risk: Oversee meticulous inventory management through regular cycle counts and maintenance activities, ensuring accuracy. Identify potential operational risks and develop robust contingency plans to ensure business continuity. Requirements: • Education: Bachelor's degree in Business Administration, Restaurant/Hospitality Management, or a related field., • Experience: A minimum of 10 years of management experience in multi-location, upscale chain restaurants or high-volume food & beverage operations., • Hands-On Leadership: A highly hands-on approach with strong, decisive problem-solving capabilities, even under pressure., • Data-Driven Decisions: Demonstrated ability to leverage data and analytics to inform strategic decisions and drive operational improvements., • Adaptability: Proven ability to thrive in a fast-paced, dynamic environment and swiftly adapt to evolving business needs., • Team Leadership: Exceptional abilities in building, motivating, and leading high-performing operational teams., • Communication & Organization: Excellent communication skills (written and verbal), strong organizational abilities, and meticulous attention to detail., • Availability: Work 50+ hours a week, including weekends and holidays, as needed to support operations., • Travel: Ability to travel 50% of the time across your assigned territory., • Location: This position is based in New York, with the specific territory to be assigned. Why Join Tea Around Town? Joining Tea Around Town means becoming part of an innovative and rapidly expanding brand within the successful TopView Group. We offer a unique, high-end hospitality experience that's truly one-of-a-kind. We value entrepreneurial spirit, growth, and continuous improvement. We offer a competitive compensation package that includes: • Salary up to $135,000 base plus bonus!, • Paid Time Off, • Comprehensive Health Insurance (Medical, Dental, Vision) jvkpcdunC0

Job Description Meduza Mediterrania is an experience for all of your senses. Rooted in the mythology of the Mediterranean, the name evokes transformation, allure, and a world where every moment feels captivating. Inspired by the region’s flavors, traditions, and spirit, the menu celebrates peak ingredients, bold taste, and a balance of sophistication and pleasure. Each dish and each handcrafted cocktail reflect thoughtful artistry and a commitment to elevated dining. Meduza Mediterrania embodies high energy, impeccable service, and immersive atmosphere, creating moments that feel both indulgent and unforgettable. Meduza Mediterrania is located in New York, with Nashville coming soon. Meduza Mediterrania is an experience for all of your senses. Rooted in the mythology of the Mediterranean, the name evokes transformation, allure, and a world where every moment feels captivating. Inspired by the region’s flavors, traditions, and spirit, the menu celebrates peak ingredients, bold taste, and a balance of sophistication and pleasure. Each dish and each handcrafted cocktail reflect thoughtful artistry and a commitment to elevated dining. Meduza Mediterrania embodies high energy, impeccable service, and immersive atmosphere, creating moments that feel both indulgent and unforgettable. Meduza Mediterrania is located in New York, with Houston coming soon. Why this role: The General manager is designed for a proven hospitality leader who wants full ownership of a restaurant’s performance — from guest experience to financial results. This is a high-impact leadership position within a growing restaurant group, offering the opportunity to build strong teams, drive operational excellence, and play a key role in the long-term success and growth of the business. Job Summary The General Manager is the senior leader responsible for overseeing all aspects of restaurant operations, including service execution, culinary and beverage standards, cleanliness, safety, and brand presentation. This role leads and develops the management team and hourly staff to ensure consistent, high-quality execution across every shift. The General Manager maintains full accountability for labor management, cost controls, inventory systems, reporting, and compliance, while partnering closely with the Director of Operations and culinary leadership to drive performance, support marketing and business development initiatives, and ensure operational systems function effectively at all times. Key Responsibilities: Leadership & Operations · Lead, coach, and develop the operations and culinary leadership teams to ensure consistent execution of standards. · Ensure all venue management processes and systems are established, followed, and executed daily. · Maintain full compliance with all state and federal regulatory requirements, health codes, and safety standards. · Ensure all managers are properly trained, informed, and up to date on policies, procedures, and operational expectations. · Complete all administrative responsibilities accurately and on time, as assigned by the Director of Operations. · Ensure reservation and guest management systems (including OpenTable and related platforms) are properly configured and fully operational. · Oversee timely reporting and resolution of all maintenance and facility issues. Guest Experience & Brand Standards: · Uphold and reinforce hospitality-driven service standards across all departments. · Ensure every guest is attended to and treated with professionalism, warmth, and respect. · Maintain consistency, accuracy, and integrity in the presentation of all food and beverage menu items. · Collaborate with leadership to develop and refine service standards, menus, and guest engagement initiatives. · Ensure the venue consistently meets brand standards and is maintained in “mint condition” at all times. Financial Performance & Business Development: · Participate in weekly marketing and business development meetings to support revenue growth and brand awareness. · Establish and maintain proper par levels and inventory management systems, including active tracking and controls. · Maintain full P&L responsibility, including reporting, analysis, and corrective action planning. · Ensure tips are handled, distributed, and managed in compliance with company policies and applicable regulations. Qualifications · Minimum of five (5) years of progressive management experience in a full-service or fine-dining restaurant environment. · Comprehensive knowledge of front- and back-of-house operations, including food and beverage service, staff supervision, inventory control, and food safety. · Availability to work a flexible schedule, including evenings, weekends, and holidays. · Strong organizational skills with a proactive, detail-oriented approach to operations. · Proven hospitality leadership skills, including the ability to coach, develop teams, resolve issues, and lead under pressure. · Strong understanding of labor and cost control systems that drive restaurant profitability. · Excellent communication and leadership abilities. · Bachelor’s degree in business management or a related field, or equivalent professional experience preferred. · Experience conducting performance evaluations and managing employee development. · Working knowledge of human resources practices and procedures. · Proven experience hiring, training, and mentoring large, diverse hourly FOH teams. · Demonstrated ability to adapt quickly in a fast-paced, high-expectation environment. · Positive, self-motivated mindset with a commitment to excellence and team success. Physical Requirements: · Ability to move throughout the restaurant, stand and walk for extended periods, and occasionally assist with operational tasks as needed. · Ability to bend, twist, stoop, reach overhead and below the knees, and climb as needed. · Requires manual dexterity to operate tools, equipment, and technology necessary for the role. · Requires visual acuity, hearing ability, and effective communication skills. Benefits & Perks: As a full-time employee, you are eligible to participate in a comprehensive benefits package designed to support your health, well-being, and work-life balance. Benefits include: · Medical Insurance · Dental Insurance · Vision insurance · Paid Time Off (PTO) · Life insurance · Opportunities for professional growth and development Benefits eligibility and details may vary by position and location.

Job Description maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook. We’re looking for a passionate assistant captain to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You’ll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague & you don’t take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you’ll do: • Help lead a team of counter, server/runner & baristas {approx. 15 people}, • 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team, • Report directly to your regional director & captain, and effectively communicate with them regarding team and cafe needs, • Take ownership of the cafe spaces aesthetics, including printing & framing signage, menus, and tags, • Answer company emails in a timely manner, • Ensure food and labor costs stay consistent and follow company guidelines, • Keep an eye on your cafe’s financial results and motivate your team to constantly go above and beyond, • Successfully communicate specials of the season, encourage guests to try our best selling items etc., • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests – do you know their order? Dial up the coffee without even asking!, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette buts on our terraces, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 1 years leadership experience, • Familiarity using Toast, Restaurant365 & working with 3rd party delivery apps, • You take complete ownership of your team, cafe and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and have a food handler’s certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • Quality, esthetics & top notch customer experience is a non-negotiable for you, • You make people feel good—your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman’s unique culture, • Smart, no ego, upbeat, friendly, & efficiency oriented, • Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand, • Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values, • PTO & healthcare benefits, • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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