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Job Description When you join People’s Arc, you’re not just starting a job – you’re beginning a fulfilling journey with an emerging provider of choice. At People’s Arc we don’t just focus on medical benefits, we take a Total Health approach to support you to reach your physical, financial, emotional and social wellbeing goals. At People’s Arc, we’re more than just benefits. We offer: • Day One Benefits – It all starts at the beginning – comprehensive medical, dental, vision and life insurance on your first day of employment., • Savings Programs – Retirement savings (401k), Flexible Spending Accounts, wellness incentives and discount programs to help you achieve financial success., • Balance – Paid time off (vacation, sick, personal, holidays), Employee Assistance Program, health advocate, mental health resources and leave programs to support our staff and create work/life balance., • Career Growth – Tuition reimbursement, training opportunities, professional development and internal mobility to develop your skills and grow within the agency., • Sense of Community – Employee Engagement, Peer Resource Groups, volunteer opportunities and employee & agency events to keep staff connected., • A High School Diploma or GED, • NYS Driver's License with satisfactory driving record Job description Reports to: Assistant House Manager and House Manager General Statement of Duties: A Direct Support Professional works collaboratively with the Support Team to enhance the lives of individuals with developmental disabilities by promoting their health, safety and well-being. A Direct Support Professional serves as a caring and understanding advocate for and with the people they support by assisting them with communicating their needs and accomplishing their goals. This role is a meaningful start in many career paths providing skill and training in various areas. Responsibilities: Works closely to teach and assist in self-care maintenance up to and including, cooking, household skills, travel, social support and personal hygiene for individuals supported by AHRC Suffolk. Receive and remain up to date on all safe driving courses to safely assist in driving to and from activities, appointments or any needed transportation destinations. Provides assistance and oversight while working on goals and accurately complete documentation and billing for personal goals developed by the individual supported via electronic health records (EHR). Plans and participates in recreational activities based upon the needs of the program site. Receive and remain up to date on all trainings to administer medication safely and in conformance with state regulations and specific training including maintenance of medical records. Other duties may include, but are not limited to, home maintenance, food shopping and oversight of the facility. May be required to assist in the lifting and/or transferring of individuals supported by AHRC Suffolk. Receive and remain up to date on all HIPAA trainings while also maintaining confidential information regarding the person supported and their family. Receives and remains up to date on training for safety and universal precautions. Exhibits care, consideration and professionalism while encouraging an independent and fulfilling life style. Performs all other duties as requested by supervisor. Requirements • A High School Diploma or GED, • NYS Driver's License with satisfactory driving record, • Why AHRC Suffolk? Our Career Paths provide education and advancement opportunities for every team members interested in advancing their careers in all our job roles such as direct support, education, behavioral and clinical services, administrative, Human Resources, and operations. It’s not just a job, it’s a career., • Paid training – CPR & First Aid, Defensive Driving, AMAP & Strategies for Crisis Intervention and prevention and many more development opportunities., • Great Pay & Excellent Benefit, • Tuition reimbursement – $4000 a year!, • Low-cost, high-quality Medical & Dental plans, • Employee Recognition – you’ll be appreciated!!, • Job Types: Full-time, Part-time, • 401(k), • Dental insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Life insurance, • Paid time off, • Referral program, • Retirement plan, • Tuition reimbursement, • Vision insurance

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks) Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements and Qualifications At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience +++ Cisco and Meraki experience +++ Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required. Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.