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Job DescriptionAbout LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. The Production Team at LILT: LILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations. Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact. What You’ll Do: The Project Manager, Production ensures successful production execution across a portfolio of Life Science accounts. This role is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to delegate project coordination and administrative work to teams of Production Coordinators. Key Responsibilities: * Able to complete project management tasks autonomously * Responsible for maintaining resources, core teams and pipeline to support project management work * Responsiveness to internal and external comms within pre-defined SLAs * Risk analysis to identify risks, potential issues, plan to and mitigate them * Able to define and delegate admin work to PCs Interns * Able to take responsibility for end to end project deliverables in accordance with SLAs * Effectively balances and manages priorities across a variety of task types and customers * Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines * Escalates issues or problems to manager in an effective manner, along with proposed solutions * Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices. Responsible for CM, Quality and OTD KPIs. * Manage the end to end project management workflow * Ensure all projects are delivered on time as per customer SLA * Manage quality at project level - including Review, Verification, QA, LQE * Responds quickly and efficiently to internal and external stakeholders * Ensure all system admin, including data entry, is accurate * Process and approves invoicing and payments * Perform file analysis and engages with Solutions team for support on file types * Creates and monitors linguistic assets (TM, Style Guides, reference material) * Demonstrates a deep understanding of all production workflows and processes related to their accounts * Utilize systems and tools released by Production Enablement * Train supporting resources on key production processes and methodology * Develop and maintain process documentation related to their task load and the tasks delegated to other resources. * Consistently follow correct protocols for tasks and accounts. * Monitor and enforce adherence to correct production procedures * Provides insight to Strategist into revenue forecasts based on production volume * Manage quality complaints and feedback received from stakeholders * Raise Customer Support tickets for 100% of production blockers (Jira) * Identifies resource requirements for production work * Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed * Completes ongoing risk assessment and mitigation for all production areas. * Manage linguist communication for all projects Skills and Experience: * A Bachelor’s degree, or equivalent; Master’s degree preferred * 2+ years of proven project management experience in clinical trials localization preferred * Excellent client-facing and internal communication skills * Solid organizational skills including meticulous attention to detail and multitasking skills * Able to meet deadlines and work under pressure Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: * Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent * Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing * 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation * Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News * Featured in The Software Report’s Top 100 Software Companies! * LILT makes it onto the Inc. 5000 List. * LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. * Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Compensation Range: $64K - $85K

Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library’s central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship. The Patron Impact & Satisfaction Researcher will play an important role in helping the Library meet its full potential as a vital, relevant, and accessible public institution that is equitably used across our service area. Our patrons’ satisfaction with the quality and outcomes of their library experience not only influences their future library use - it can also shape their views of, and support for, civic institutions and public life more broadly. The Patron Impact & Satisfaction Researcher’s mandate is the development, analysis, and dissemination of survey-derived metrics tracking our patron (and broader community) experience, satisfaction, and impact, at the level of the Library overall, as well as its specific programs and services. This is a great opportunity for someone interested in applying their research and analytical skills to identifying the drivers underlying library “magic” and recommending ways to broaden and deepen it, thereby enhancing our benefit to the communities we serve. Key responsibilities • Metric development: Translate outcome and impact goals from internal logic models into a core set of experience, satisfaction, and impact measures for specific offerings, and for the Library overall, • Survey development and testing: Operationalize these metrics into survey questions to be administered to patrons and community members, • Data infrastructure: Build the process by which these metrics are regularly gathered, at scale, in living data streams across the Library’s physical and digital touchpoints, • Data monitoring: Develop approaches to continuously track patterns in metrics, • Data analysis: Determine the core drivers underlying experience, satisfaction, and impact across time, location, audience, and at key points in service life cycle, • Synthesis with other research: Build bridges between these metrics and the Strategy & Public Impact team’s other data streams, marrying trends and insights from survey responses to patterns of usage (e.g. attendance, borrowing), • Opportunity identification: Make programmatic and policy recommendations to better fulfill unmet patron and community needs, • Get acquainted with Strategy and Public Impact patron research approaches and our qualitative and quantitative data streams, • Learn the organizational structure of the Library, meet our key internal stakeholders, and absorb what we have already learned about our patrons and the communities they come from, • Become proficient in our ongoing patron research, existing metrics and key reports, and identify areas of patron experience and library impact for core metric development, • Take primary responsibility for survey-based research: from understanding the research questions, through translating them into survey questions and methodologies, and fielding patron and staff surveys, to analyzing and synthesizing the results, • Suggest ways of enriching and deepening the findings from qualitative research and surveys with other data streams (e.g., circulation or visits), • Independently prepare reports communicating our findings to various internal and external audiences, • Bachelor’s degree required, a graduate degree in social science or other relevant discipline recommended, • 2 years of hands-on professional experience - or an equivalent combination of education and work experience - in an applied research role involving survey and metrics development and analysis, • Strong command of survey methods and evaluation methodologies, including potential research questions and techniques and research tools/software, • Familiarity with core statistical techniques such as significance testing, correlation, regression, distributions, factor and cluster analysis, and basic predictive modeling, • Basic proficiency in R (preferred), Python, or other statistical programming language, • Advanced proficiency in Microsoft Office and Google apps suites, especially Excel and Google sheets, • Ability to systematize output from, and detect patterns within, qualitative data sets, • Ability to independently produce high-standard, presentation-ready deliverables, • Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing to employees at all levels of the organization, • Ability to to establish trusting relationships within a diverse organization, across multiple levels of management and staff, • Demonstrated learning mindset, with a continual appetite for developing skills, asking new questions, and absorbing information More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library’s operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library’s vaccination policy will be provided with additional instructions at the time of the conditional offer. Core Values All team members are expected and encouraged to embody the NYPL Core Values: • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your work, • Be Welcoming and InclusiveWork Environment Physical Duties Union/Non Union Non-Union FLSA Status Exempt Schedule • 35 hrs/week