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We are seeking a motivated and dynamic sales assistant to join our team. The ideal candidate will have a passion for customer service and a strong ability to communicate effectively with customers. The Salesperson will be responsible for generating leads, converting prospects into customers, and providing excellent customer service. The role involves building relationships with clients, understanding their needs, presenting product solutions, and negotiating contracts. Qualifications • Sales, Negotiation, and Customer Service skills, • Lead Generation and Conversion skills, • Ability to meet and exceed sales targets, • Ability to work collaboratively in a team environment while also being self-motivated, • Excellent communication and interpersonal skills, • Knowledge of the footwear industry is a plus, • Experience in B2B sales is preferred Join our team and contribute to creating memorable shopping experiences while driving sales success!

The Opportunity As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, with the primary goal of ensuring customers are satisfied, achieving their desired outcomes, and contributing to the company's growth and success. You will display strong leadership, strategic thinking, and a deep understanding of the customer's journey. Your ultimate goal will be to enhance the customer experience and ensure a seamless customer journey with KWI. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As the VP of Client Experience, you excel at the below core competencies The impact you’ll make • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization., • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth., • Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience., • Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization., • Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met., • Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships., • Ensure alignment between customer success and the broader organizational strategy, driving a customer – centric culture., • Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution., • Represent the company at industry events, conferences, and networking opportunities to enhance the company's brand and foster new business relationships., • Support and continue to build a best-in-class client services team by creating processes, training, and rolling out new business initiatives., • Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. What you will bring • Bachelor’s Degree in Business or a related field preferred, • 8+ years of relevant leadership experience in customer success or related function, • 5+ years’ experience building relationships with executives with company level decision making authority, • 5+ years’ experience with B2B Software companies, • Experience working within the retail industry highly preferred, • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions., • Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset, • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations, • Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical / nuanced information in an accessible and understandable manner, • Experience implementing internal process for cross functional teams to deliver on customer needs As a member of the KWI team you will receive • Full Medical, Dental and Vision, • 4 weeks of PTO in your first year, • Summer Fridays....all year round, • Tuition Reimbursement, • Discount from building café, • 401(K) with a 50% company match (up to 6% of employee contribution), • Employee Referral Program, • (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

The Employee Benefit Sales Manager will conduct prospect/client meetings, along with overseeing the sales and business development activities related to employee benefits products. Voluntary benefits, and wellness programs will be primary focus. Core Responsibilities 1. Sales Strategy and Growth • Develop and execute strategic sales plans to meet or exceed revenue targets., • Identify new business opportunities with employers, brokers, and strategic partners., • Manage the sales pipeline and forecast revenue., • Lead presentations and proposals for mid-to-large employer groups. 2. Client Relationship Management • Build and maintain relationships with HR decision-makers, CFOs, and benefits administrators., • Conduct needs assessments to design tailored benefit solutions., • Ensure client satisfaction through renewal and service excellence. 3. Product and Market Expertise • Stay current on healthcare reform, ERISA, ACA, and insurance carrier updates., • Understand competitive products and pricing strategies. 4. Cross-Functional Collaboration • Work with underwriting, marketing, and compliance teams to deliver proposals., • Partner with operations and client services to ensure smooth implementation. Required Background • Bachelor’s degree in Business, Marketing, or related field., • 2–5+ years in employee benefits sales, with at least 1–2 years in a leadership role., • Experience working with brokers, carriers, or benefits technology platforms preferred., • Strong knowledge of employee benefits (medical, dental, vision, life, disability, voluntary, etc.), • Excellent sales leadership and team management abilities., • Strong consultative selling and negotiation skills., • Proficiency with CRM systems (Pipedrive, Salesforce, Etc.).

Food Service Manager – Bagel & Deli Operations Position Summary The Food Service Manager is responsible for overseeing the daily operations of a busy bagel and deli establishment. This role requires strong leadership, excellent communication skills, and the ability to create a positive, organized, and efficient work environment. The Food Service Manager ensures high-quality food preparation, exceptional customer service, proper food safety practices, and effective staff management. Key Responsibilities Daily Operations & Leadership • Oversee all front-of-house and back-of-house operations during shifts., • Lead by example to maintain a positive, team-focused atmosphere., • Ensure the store opens and/or closes properly according to set procedures., • Maintain a clean, organized, and safe work environment at all times. Customer Service • Greet guests, handle concerns, and ensure every customer receives fast, friendly, and professional service., • Uphold the business’s reputation for quality, courtesy, and consistency., • Resolve customer issues in a calm and professional manner. Food & Quality Control • Ensure all menu items are prepared correctly, consistently, and according to recipe standards., • Monitor product freshness and presentation., • Manage inventory levels and assist with ordering to prevent shortages or waste. Team Management • Train, supervise, schedule, and support team members (counter staff, sandwich makers, cooks, etc.)., • Coach employees to improve performance and maintain standards., • Conduct quick shift huddles to set goals and expectations for the day. Compliance & Safety • Ensure compliance with local health department regulations, food handling procedures, and workplace safety protocols., • Maintain cleanliness of kitchen, prep zones, equipment, and dining areas., • Track and log temperature checks, cleaning schedules, and product rotation. Qualifications • Prior experience in food service, café, coffee shop, deli, or bagel shop required., • Strong communication and leadership skills., • Ability to multitask and remain organized in a fast-paced environment., • Capable of lifting up to 30 lbs and standing for extended periods., • Must be reliable, punctual, and professional at all times. Preferred Characteristics • Friendly, energetic, and team-oriented., • Takes pride in service and quality., • Problem-solver who stays calm under pressure., • Full-time or structured schedule depending on business needs., • Weekend and early-morning availability required., • Pay based on experience, with opportunities for performance-based growth.