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Job Description Summary #LI-Remote This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position. As a Territory Account Specialist (TAS), you'll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you'll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You'll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. Job Description Key Responsibilities: • Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions., • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes., • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support., • Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility., • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person., • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency., • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience., • Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings. Essential Requirements: • Bachelor's degree required from 4-year college or university., • Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply., • Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers., • Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws., • Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license. Desirable Requirements: • Experience across therapeutic groups, disease states, account management strategy, and new product launches., • Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines: The position will be filled at level commensurate with experience. • Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience., • Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively., • Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities., • Territory Account Specialist: 2+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information., • Senior Territory Account Specialist: 5+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information., • Executive Territory Account Specialist: 10+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information. Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Novartis Compensation Summary: The salary for this position is expected to range between: • Associate Territory Account Specialist: $77,000 and $143,000 per year, • Territory Account Specialist: $93,800 and $174,200 per year, • Senior Territory Account Specialist: $119,700 and $222,300 per year, • Executive Territory Account Specialist: $132,300 and $245,700 per year The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $119,700.00 - $222,300.00 Skills Desired Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, health care industry, Influencing Skills, Key Account Management, Negotiation Skills, Professional Ethics, Selling Skills, Technical Skills

Job Description Summary #LI-Remote This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position. As a Territory Account Specialist (TAS), you'll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you'll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You'll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. Job Description Key Responsibilities: • Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions., • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes., • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support., • Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility., • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person., • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency., • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience., • Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings. Essential Requirements: • Bachelor's degree required from 4-year college or university., • Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply., • Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers., • Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws., • Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license. Desirable Requirements: • Experience across therapeutic groups, disease states, account management strategy, and new product launches., • Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines: The position will be filled at level commensurate with experience. • Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience., • Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively., • Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities., • Territory Account Specialist: 2+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information., • Senior Territory Account Specialist: 5+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information., • Executive Territory Account Specialist: 10+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information. Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Novartis Compensation Summary: The salary for this position is expected to range between: • Associate Territory Account Specialist: $77,000 and $143,000 per year, • Territory Account Specialist: $93,800 and $174,200 per year, • Senior Territory Account Specialist: $119,700 and $222,300 per year, • Executive Territory Account Specialist: $132,300 and $245,700 per year The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $119,700.00 - $222,300.00 Skills Desired Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, health care industry, Influencing Skills, Key Account Management, Negotiation Skills, Professional Ethics, Selling Skills, Technical Skills

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. The Provider Experience at Charlie Health: • Flexibility: Our virtual program allows our nurse practitioners the ability to work from home or wherever they are most comfortable., • Support: All of our nurse practitioners receive support from a full time Admissions and Assessment team so they can focus on what matters most–providing exceptional care to our clients., • Ability to Develop Strong Relationships with Incredible Clients: We may be biased, but we think our clients are incredible. We allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing., • Collaboration: All Charlie Health nurse practitioners participate in case discussions, which allow you to leverage the expertise of others to develop new skills and think outside the box., • Free CEUs: Charlie Health provides all clinical staff with access to free, online CEUs to meet licensing requirements and explore topics of interest, • AI-Powered Documentation: We know that clinical documentation can be extremely cumbersome. At Charlie Health, providers have access to an AI-powered virtual scribe that streamlines clinical documentation and summarizes key points of client sessions. About the Role Given the exceptional growth of its business, Charlie Health is adding Nurse Practitioners to the team. The Nurse Practitioners will partner with the Medical Directors, Chief Medical Officer, and the medical team to assure the highest quality of patient care, including comprehensive evaluations, patient consultations, and ensuring compliance with medical and clinical policies and procedures. We're a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities • Provides direct patient care for medication management, diagnostic evaluations and medical assessments, • Provides patient education regarding medications, risks, benefits and reasonable outcome expectations., • Works diligently with support staff to ensure proper patient communication and follow up, • Participates in treatment team meetings, • Assists Medical Directors with patient-facing tasks as needed, • Perform other duties as assigned by Medical Director, • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice, • This position is scheduled for 40 hours per week. Expectation is 32 of those hours are clinical, while 8 of those hours are administrative. Qualifications • Ability to support the Charlie Health team on a contract, part-time, or full-time basis; remote friendly, • Masters of Science in Nursing with a Psychiatric/Mental Health emphasis from an accredited program, • Must be licensed as a Psychiatric Mental Health Nurse Practitioner (PMHNP), • 3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred, • Experience working with a wide range of ages, including children, teens, young adults, and adults clients, • Commitment to delivery of high-quality, cost-effective health care, • Ability to communicate and work proficiently with medical staff, patients, clinical support and administrative staff, • Proficiency in use of electronic health records, • Requires computer and internet skills, including Microsoft Word and Outlook Please do not call our public clinical admissions line in regards to this or any other job posting. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all clients. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence., • Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. 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Job DescriptionJob Summary We are seeking a dynamic, creative, and organized Program Director to lead our adult medical center. The ideal candidate isn't just an administrator; they are a "Chief Experience Officer" who can design a world-class social and recreational program while ensuring top-tier medical oversight. Your goal is to make our center the highlight of our seniors' day through innovative programming, community building, and a joyful atmosphere. Key Responsibilities Signature Programming: Design and execute a monthly calendar of "fun and functional" activities—ranging from music therapy and interactive technology to fitness challenges and themed social events. Culture Building: Foster a warm, inclusive, and high-energy environment where seniors feel seen, heard, and excited to participate. Clinical Oversight: Supervise the medical staff (Nurses, Aides, Therapists) to ensure that health monitoring and treatments are seamlessly integrated into the daily "fun" schedule. Team Leadership: Hire and mentor a team that is not only clinically competent but also passionate about senior engagement and hospitality. Community Outreach: Build partnerships with local performers, lecturers, and volunteers to bring fresh, diverse programming into the center. Facility Management: Ensure the physical environment is safe, clean, and decorated to reflect a welcoming, upscale community center rather than a sterile clinic. Required Skills & Qualifications The "Creative Spark": Proven experience in event planning, recreational therapy, or hospitality management within a healthcare setting. Leadership Experience: 3+ years in a supervisory role (Program Director, Assistant Director, or similar) in an adult day center or senior living community. Regulatory Knowledge: Familiarity with state licensing and safety protocols to ensure "fun" never compromises "compliance." Communication: Exceptional ability to engage with seniors, their families, and professional partners with empathy and humor. Education: Bachelor’s or Master’s degree in Healthcare Administration, Recreational Therapy, Social Work, or a related field. Powered by JazzHR zXASZ30bdc

Job DescriptionPosition Summary The Chief Executive Officer (CEO) is responsible for the overall leadership, strategic direction, and operational oversight of the substance use treatment facility. The CEO ensures the organization delivers high-quality, compliant, and client-centered services in accordance with all applicable federal, state, and local regulations, including New Jersey Department of Health (DOH) and Division of Mental Health and Addiction Services (DMHAS) standards. Key Responsibilities Leadership & Strategy • Provide executive leadership and set the organization’s vision, mission, and strategic direction, • Collaborate with the Board of Directors on organizational goals, growth, and sustainability, • Develop and implement long-term strategic and operational plans Operations Oversight • Oversee all program operations, including residential and support services, • Ensure appropriate staffing levels and organizational structure across all departments, • Monitor program performance, census, and service delivery outcomes Regulatory Compliance • Ensure full compliance with all licensing, accreditation, and regulatory requirements, • Oversee readiness for inspections, audits, and site visits (DOH, DMHAS, and other governing bodies), • Maintain policies and procedures aligned with state and federal standards Financial Management • Oversee budgeting, financial planning, and fiscal performance, • Ensure proper billing practices, revenue cycle management, and cost control, • Work with finance team to maintain financial stability and sustainability Clinical & Program Quality • Ensure delivery of high-quality, evidence-based treatment services, • Collaborate with clinical leadership to maintain standards of care and improve outcomes, • Monitor documentation, reporting, and compliance with clinical requirements Human Resources & Leadership Development • Oversee recruitment, retention, and development of leadership staff, • Ensure performance management systems, employee relations, and HR compliance, • Promote a positive, professional, and accountable workplace culture External Relations • Serve as the primary representative of the organization to stakeholders, partners, and the community, • Build relationships with referral sources, government agencies, and community organizations, • Support business development and program growth initiativesQualifications Education: • Master’s degree required in Healthcare Administration, Business Administration, Public Health, Social Work, or related field, • Doctorate preferred (e.g., PhD, PsyD, DSW, or equivalent) Licensure/Certification (Preferred): • LCADC, LCSW, LPC, CCS or other relevant clinical license strongly preferred, • If non-clinical, must demonstrate strong experience overseeing clinical programs Experience: • Minimum of 7–10 years of progressive leadership experience in healthcare or substance use treatment, • At least 5 years in an executive or senior management role, • Experience in residential/ behavioral health settings strongly preferred

Job Description iCreditWorks offers a highly configurable Platform-as-a-Service (PaaS) “Point-of-Sale” (POS) lending solution, including a first-in-market native mobile App and integrated payment technologies to drive B2B/B2B2C financing. Through cutting-edge mobile technology and artificial intelligence, we’re revolutionizing access to credit by delivering a seamless user experience for healthcare consumers and beyond. Join us in building innovative solutions that empower consumers and professionals alike! Position Overview As the Senior Vice President, Loan Servicing and Collections, you will be responsible for leading all loan servicing and operational activities for the Company, reporting to the Chief Loan Operations and Servicing Officer. This role involves managing all aspects of the service experience delivered through internal and outsourced teams. The ideal candidate will have extensive experience in loan servicing and operations, exceptional leadership skills and a track record of leveraging leading-edge technology solutions to maximize engagement, customer satisfaction and support rapid scale. This role is also accountable for defining and executing a forward-looking digital servicing vision, leveraging advanced automation, data-driven decisioning, and emerging technologies, including agentic AI, to evolve servicing and collections into a scalable, efficient, compliant, and highly personalized operating model. Key Responsibilities Leadership • Provide leadership, guidance, and mentorship to the servicing and collections team, fostering a culture of accountability, collaboration, and continuous improvement partnering with internal and outsourced resource, • Set clear performance expectations, establish goals, and monitor team performance to achieve service and collection targets and key performance indicators (KPIs)., • Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development., • Serve as an executive sponsor for servicing technology modernization and AI-enablement initiatives, representing Servicing in enterprise-wide digital transformation efforts. Customer Service • Develop and implement service strategies and procedures to deliver a world-class experience with every interaction., • Foster a customer-centric culture within the servicing and collections team, emphasizing empathy, professionalism, and effective communication., • Maintain high levels of customer satisfaction by providing efficient and effective service across multiple services channels., • Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution., • Gather and analyze customer feedback to improve servicing processes. Own and lead strategies to further enhance our external service reputation. Collections • Develop and implement collections strategies, policies, and procedures to optimize recovery efforts, aligned with the company's goals and risk appetite., • Analyze delinquency and portfolio performance trends to identify areas for improvement and refine collection strategies., • Collaborate with senior management to establish collection targets and performance benchmarks aligned with organizational objectives., • Manage relationships with third-party vendors and partners, such as collection agencies and legal firms, to ensure alignment with company standards and objectives. Digital Transformation & Technology Enablement • Define and own the long-term digital vision for loan servicing and collections, emphasizing automation-first and AI-enabled operating models., • Lead the evaluation, design, and implementation of advanced servicing technologies, including workflow automation, intelligent decision engines, self-service capabilities, and agentic AI solutions., • Identify and deploy agentic AI use cases to enhance servicing efficiency and effectiveness, including but not limited to: intelligent case intake, triage, and routing, automated and AI-assisted borrower communications and agent assist tooling and real-time decision support, • Establish governance frameworks, controls, and KPIs for automated and AI-driven servicing activities. Process Optimization • Continuously evaluate and streamline collection processes, workflows and borrower communications to enhance effectiveness and improve the customer experience., • Lead initiatives to redesign servicing and collections processes to support straight-through processing, digital self-service, and intelligent automation, replacing manual and reactive workflows with data-driven and AI-assisted operating models., • Collaborate with cross-functional teams, including risk management, compliance, operations, and IT, to implement process improvements and system enhancements. Compliance and Risk Management • Ensure all loan servicing activities comply with federal and state regulations and internal policies. Partner with compliance on regulatory changes and update servicing procedures and practices accordingly., • Assess credit risk and develop strategies to mitigate potential losses, including early identification of high-risk accounts and implementation of proactive risk management measures., • Monitor and analyze portfolio performance metrics, such as delinquency rates, charge-off rates, and recovery rates, to identify emerging risks and opportunities for portfolio optimization., • Implement effective loss mitigation strategies, including loan modifications and settlements, to minimize losses and maximize recovery., • Partner with the Credit team to evaluate credit policy changes to mitigate future risk based on historic and emerging trends. Reporting and Analysis: • Generate, analyze, and present reports on loan servicing metrics to senior management., • Identify trends, issues, and areas for improvement within the loan servicing department., • Utilize data and facts to make informed decisions and recommendations., • Develop reporting frameworks that measure the impact of automation and AI initiatives on cost-to-serve, resolution times, recovery performance, compliance outcomes, and customer satisfaction Qualifications • Bachelor's degree in business administration, finance, or a related field., • Minimum of 10 years of progressive experience in loan servicing and collections, with at least 5 years in a leadership role., • Proven experience in customer service and consumer collections management, preferably in the financial services industry, with a track record of achieving collection targets and reducing delinquency rates., • Experience implementing innovative technology solutions to improve collections outcomes, preferably with integration with an app-based solution., • Demonstrated experience leading digital transformation initiatives within loan servicing, collections, or financial operations., • Hands-on experience implementing automation technologies, AI/ML-driven decisioning, or intelligent virtual/agent-assist solutions in a regulated environment., • Strong leadership and managerial skills, with the ability to motivate and inspire team members, drive results, and foster a culture of excellence and accountability., • In-depth knowledge of consumer lending products, credit risk management principles, and collections best practices., • Excellent analytical, problem-solving, and decision-making skills, with the ability to analyze complex data, identify trends, and develop actionable insights., • Exceptional communication and interpersonal skills, with the ability to build rapport with internal stakeholders, external partners, and customers, and effectively communicate complex concepts to diverse audiences., • Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously and drive cross-functional collaboration., • Commitment to maintaining high ethical standards, integrity, and confidentiality in all aspects of service and collections interactions., • Willingness to adapt to a fast-paced and dynamic work environment, embrace change, and proactively seek opportunities for professional growth and development., • Commercial/small business service and collections experience preferred., • Working knowledge of AI governance, model risk management, and regulatory expectations related to automated and AI-driven customer interactionsCompany DescriptioniCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.iCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.

Job Description:\n\nJCFPL JOB TITLE: Director of FacilitiesLOCATION: Priscilla Gardner Main LibraryREPORTS TO: Chief Operations & Strategy OfficerCIVIL SERVICE JOB TITLE: Director of Maintenance ServicesSTARTING SALARY RANGE: $120,000 - $135,000FULL-TIME/PART-TIME: Full-TimeWORKWEEK: 6:00 a.m. to 8:00 p.m. (scheduled up to 35 hours/week). Evening and weekend hours as required.APPLICATION DEADLINE: June 29, 2026BENEFIT SUMMARY: This summary outlines the general benefits available to library employees, designed to support their health, financial security, and work-life balance. Benefits available to Full-Time Employees: Medical coverage 60 days from the first day of employment, Prescription coverage is the first of the month following 60 days of employment at no cost to the employee and additional cost per each dependent added. Dental coverage is provided at no cost 60 days after the first day of employment. Vision coverage is provided at no cost and reimbursed at $250.00 per year. Additional Full-Time benefits include Life & AD&D insurance, 403(b), participation in a pension plan (dependent on age at the time of hire date). A more detailed summary can be found on our Employment Opportunities page located at www.jclibrary.org.JCFPL is the largest municipal library in the State of New Jersey, with twelve locations and growing, and a collection comprising over 2.5 million print and digital items. Our staff of nearly 170 dedicated individuals serves the residents, students, and workers of Jersey City: the largest city in Hudson County, N.J., and the second-largest city in New Jersey.The staff of JCFPL reflects the cultural and linguistic diversity of Jersey City, which is consistently ranked as the most diverse community in the United States. Collectively, our staff speaks over 16 languages, including English, Spanish, Arabic, Hindi, Tagalog, Gujarati, Marathi, Igbo, Portuguese, and others.JCFPL is committed to building on our strong foundation and expanding our ability to meet the needs of Jersey City’s growing and increasingly diverse community.ABOUT THE POSITIONThe Jersey City Free Public Library (JCFPL) is seeking a highly skilled and experienced leader to oversee all aspects of Library facilities operations, maintenance services, security operations, building upkeep, capital project coordination, and operational stewardship across the system.With the oversight of the Chief Operations & Strategy Officer, the Director of Facilities will be responsible for leading the daily facilities function, supervising maintenance and security staff, overseeing building repair and upkeep activities, establishing and strengthening facilities operating standards, and ensuring that Library facilities are maintained at the highest quality standards to provide Welcoming Spaces for Library patrons and staff. This role is crucial in ensuring that facilities and security operations are carried out in a timely, safe, efficient, and cost-effective manner and that Library buildings, grounds, and systems remain functional, compliant, secure, and well cared for.The Director of Facilities will also play a key role in helping reimagine and strengthen the Library’s facilities and security operation in a way that is both practical and progressive. This includes evaluating team structure and workflows, establishing standard operating procedures and protocols, strengthening inventory control practices, promoting training and staff development, and advancing a culture of safety awareness, accountability, and continuous improvement across the facilities and security functions.The Director of Facilities will oversee a systemwide facilities and security function serving 13 locations, including a diverse portfolio of buildings of varying age and condition, with the oldest dating to 1891, and will lead approximately 25-35 employees across maintenance, security, and related facilities operations.This position will also supervise the Construction & Capital Projects Manager, who is responsible for construction and capital project coordination across the system. In that capacity, the Director of Facilities will provide strategic direction, oversight, and alignment across day-to-day facilities operations, security, vendor-supported work, and capital project activity to ensure that immediate operational needs and longer-term building priorities are effectively coordinated.The ideal candidate will have strong knowledge of and enthusiasm for facilities operations, preventive maintenance principles, building systems, staff leadership, security operations, and operational improvement; a willingness to learn and grow as a member of a team; an energetic approach to managing a rapidly growing and evolving portfolio; and cultivates a courteous, nimble and friendly culture.SPECIFIC JOB DUTIESLead the daily operation of facilities, maintenance, and security services across all Library locations. Supervise maintenance staff, security staff, the Construction & Capital Projects Manager, and other assigned personnel responsible for facilities operations, building upkeep, and related support functions. Evaluate team structure, staffing patterns, workflows, and service delivery models and implement practical improvements to strengthen effectiveness, accountability, and consistency across the system. Establish, implement, and maintain standard operating procedures, protocols, and service expectations for facilities, maintenance, inventory control, security operations, inspections, documentation, and emergency response. Oversee preventive maintenance programs to support the long-term integrity, safety, and functionality of Library buildings, grounds, interiors, and building systems. Oversee routine and corrective maintenance work, inspections, repairs, and operational follow-through to ensure facilities are safe, clean, functional, and welcoming. Direct inventory control practices for maintenance supplies, tools, equipment, and other operational resources, including storage standards, usage tracking, reordering practices, and resource stewardship. Promote training, coaching, and workforce development for maintenance and security staff, including onboarding, standard work expectations, safe work practices, and ongoing performance support. Advance a culture of safety awareness, accountability, and operational discipline across facilities and security functions. Oversee security operations across the system, including staffing, scheduling, service expectations, incident response coordination, and alignment with Library priorities for safe and welcoming spaces. Coordinate with branch leadership, Library administration, vendors, contractors, and public safety partners as needed to support effective facilities and security operations. Provide direction and oversight to the Construction & Capital Projects Manager to ensure effective coordination of capital projects, construction activity, vendor-supported project work, and alignment with Library operational priorities. Ensure effective coordination among day-to-day facilities operations, security functions, maintenance needs, capital planning, and construction activity across the system. Coordinate operational priorities and project impacts with the Construction & Capital Projects Manager so that capital work is sequenced appropriately and minimizes disruption to Library services. Monitor vendor and contractor performance related to both operational services and project-related work and ensure that work is performed in accordance with Library expectations, applicable regulations, and service standards. Assist with operating budgets, cost estimates, resource planning, and prioritization of facilities-related needs, including coordination of operational and project-based priorities. Prepare reports, recommendations, and updates related to facilities conditions, operational priorities, staffing, safety, security, and service delivery. Perform other related duties as assigned. CORE COMPETENCIESStrategic and Operational Leadership Facilities Operations and Building Systems Management Team Leadership and Workforce Development Safety, Risk, and Emergency Preparedness Process Improvement and Operational Discipline Vendor and Contractor Management Budgeting and Resource Stewardship Communication and Cross-Functional Collaboration REQUIRED QUALIFICATIONSBachelor’s degree in Facilities Management, Engineering, Construction Management, Public Administration, or a closely related field, or an equivalent combination of education and progressively responsible experience.At least 5 years of supervisory experience, preferably 7 or more years of progressively responsible experience, in facilities, maintenance, building operations, security operations, capital project oversight, or related work across a large, complex, multi-site environment.Experience in a municipal, library, education, healthcare, or similarly complex institutional setting, including experience leading facilities, maintenance, security, and/or capital-project-related staff across a complex, multi-site environment.Experience overseeing multiple buildings of varying age and condition, including older or historically sensitive facilities, with the ability to support operational needs across a diverse physical portfolio.Experience modernizing a facilities or maintenance operation through standard operating procedures, training, process improvement, performance management, and stronger operational accountability.Demonstrated ability to lead facilities operations across a complex, multi-location environment, including balancing urgent operational issues with longer-term planning and prioritization.Strong knowledge of preventive maintenance principles, corrective maintenance practices, building systems, operational planning, work control, service delivery, and coordination of project-related work, including core building systems and infrastructure such as HVAC, electrical, plumbing, roofing, life-safety systems, building envelope, interiors, and related facilities components.Strong leadership skills, including the ability to assess team structure, clarify roles and expectations, strengthen accountability, coach staff, supervise managers, and build a more effective operating model.Ability to develop and implement standard operating procedures, workflows, inventory controls, training plans, inspection protocols, documentation standards, and service expectations, including experience establishing or improving inventory control practices for maintenance supplies, tools, equipment, and other operational resources.Knowledge of safety practices, risk management, emergency preparedness, and security operations related to facilities, staff, vendors, and public-facing environments, along with the ability to manage vendors, contractors, budgets, competing operational priorities, and project-related coordination needs across multiple locations.Strong communication, judgment, problem-solving, and cross-functional collaboration skills, including the ability to work effectively with executive leadership, branch leadership, frontline staff, contractors, vendors, and public safety partners, as well as the ability to use or quickly learn maintenance tracking systems, inventory systems, operational reporting tools, and other electronic or manual systems used to support facilities and security operations.Ability to work evenings and weekends as needed.PREFERRED QUALIFICATIONSMaster’s degree in Facilities Management, Engineering, Construction Management, Public Administration, or a closely related field.Certified Facility Manager (CFM) strongly preferred.Other relevant credentials, such as CEFP, FMP, PMP, OSHA-related training, or comparable facilities, operations, safety, or project-management certifications, also valued.Experience in a unionized environment.Experience overseeing facilities and security functions in a public-facing, multi-site organization.Experience working with older infrastructure, historically sensitive buildings, and complex building systems.Experience supporting or overseeing construction, capital projects, and coordination with external project vendors.Experience with public procurement, bid processes, contractor oversight, and regulatory compliance in a municipal or similarly structured environment.Experience with inventory systems, maintenance tracking systems, work-order systems, and operational reporting tools.Experience using data, inspections, incident trends, and operational reporting to inform decision-making, prioritize resources, and improve service delivery.Experience developing and implementing staff training, safety protocols, emergency procedures, and service standards across a multi-site operation.Experience leading or supporting organizational change, team restructuring, or operational redesign in a facilities, maintenance, or security setting.Knowledge of Jersey City, local government operations, or public-sector service delivery.Facility in a non-English language spoken in Jersey City, such as Spanish, Hindi, Arabic, Gujarati, Tagalog, or Portuguese.NOTES:For all employees, regardless of full-time or part-time status, JCFPL is considered the primary employer. Work hours are assigned according to the Library’s operational needs. Work hours are not scheduled to accommodate employees’ other employment, academic, or other outside obligations, except in circumstances agreed upon in writing by the employee and the employee’s supervisor.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position. This vacancy is associated with a New Jersey Civil Service job title. The New Jersey Civil Service Commission requires all incumbents to possess and be prepared to verify the minimum experience and skills required for the associated Civil Service job title. This position is subject to residency requirements as set forth in the New Jersey First Act and not available for work visa sponsorship. 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Title: Chief Compliance Officer Department: Office of Institutional Compliance Reports To: General Counsel, Senior Vice President of Legal Affairs and Secretary to the Board of Trustees Position Type: Staff Position Summary: The Chief Compliance Officer (CCO) serves as the senior executive responsible for overseeing and managing compliance with federal, state, and local laws and regulations as well as university policies and procedures. Reporting to the General Counsel, the CCO provides leadership in the development, implementation, and oversight of a comprehensive university-wide compliance program. This position ensures the university maintains a culture of compliance, ethical conduct, and risk awareness while fulfilling its academic and research mission. Essential Functions: Compliance Program Leadership: -Develop, implement, and maintain an effective, risk-based university compliance program. -Lead the coordination of compliance efforts across academic, administrative, and research units. -Monitor and report on the effectiveness of the compliance program to senior leadership and relevant university committees. Regulatory Oversight & Risk Management: -Ensure compliance with applicable laws and regulations (e.g., FERPA, Title IX, Clery Act, HIPAA, NCAA, ADA). -Partner with university stakeholders to assess and manage institutional compliance risk. -Stay abreast of regulatory changes and update compliance policies, procedures, and training accordingly. Training and Awareness: -Develop and deliver regular compliance training and education to faculty, staff, and students. -Promote a culture of ethics and compliance across the university community. Investigation and Reporting: -Oversee and coordinate internal investigations into reports of non-compliance or misconduct. -Maintain a confidential reporting system and ensure reports are addressed appropriately and promptly. -Prepare periodic compliance reports for the Board of Trustees and executive leadership. Policy Development and Review: -Lead or assist in the creation and revision of university-wide compliance-related policies and procedures. -Ensure alignment of policies with best practices and regulatory requirements. Collaboration and Leadership: -Serve as chair or member of university compliance-related committees. -Act as a liaison with external agencies on compliance matters and audits. -Provide expert guidance to university leadership on compliance risks and mitigation strategies. Other duties as assigned. Prerequisite Qualifications: -Education: Juris Doctor (JD) or advanced degree in law, compliance, public policy, higher education administration, or a related field required. -Experience: Minimum of 8-10 years of progressive experience in legal, compliance, or regulatory roles, preferably within a higher education, healthcare, or public sector setting. -At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position. Preferred Qualifications: -Experience working in a university general counsel's office or comparable environment. Skills and Competencies: -Deep knowledge of laws and regulations affecting higher education institutions. -Proven ability to lead compliance initiatives in a complex university environment. -Exceptional communication and interpersonal skills. -Strong ethical judgment, discretion, and integrity. -Ability to work independently in a fast-paced environment. -Proficiency with compliance tracking tools and systems. Bargaining Unit: Non-Aligned Range/Band: 5 Salary Information: In compliance with the NJ Pay Transparency Law, the annual salary range for this position is $130,000-$150,000 (USD). NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses or other items. To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: https://hr.njit.edu/health-benefits. FLSA: Exempt Full-Time Travel: -<5% Apply NowShare Save Job

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