Healthcare information technology jobs in Albany, New York - Page 2Create job alerts

Job Description In the Clinical Reviewer (RN) role, you will work under the direction of the supervisor of the team performing clinical reviews and abstractions of assigned cases related to a maternal death or to an adverse event that occurred during an outpatient surgical procedure. QUALIFICATIONS: • Strong analytical and communication (both written and verbal) skills., • The ability to work independently, as well as in a team environment., • The ability to prioritize reviews and projects to be completed., • Proficient in the use of standard office technology and basic Microsoft applications including Word and Excel., • Ability to gather and analyze information from records, reports, and other sources., • Current licensure as a registered professional nurse in New York State, required., • Baccalaureate degree in Nursing or graduate of an approved Registered Professional Nurses training program, required., • Four (4) years of clinical practice experience in a facility or community based setting including medical, surgical, and/or obstetrical experience, required., • Two (2) years of acute care hospital experience, required. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.

Job DescriptionBusiness Technology Integrators (BTI) is seeking a Lead Information Desk Supervisor to oversee the Information Desk operations at the Stratton VA Medical Center in Albany, NY. The Supervisor will manage Information Desk personnel and ensure that veterans, families, visitors, and employees receive prompt, courteous, and accurate assistance in alignment with the VA’s values of service, respect, and commitment. This position requires leadership, strong communication skills, and the ability to maintain operational excellence in a healthcare facility environment. Responsibilities * Supervision & Staffing * Oversee all Information Desk personnel and daily desk operations. * Ensure coverage during all required hours: * Monday – Friday: 7:00 AM – 7:00 PM * Saturday – Sunday: 8:00 AM – 6:00 PM * Ensure trained backup personnel are available to cover absences, breaks, and emergencies. * Performance Monitoring & Training * Monitor staff interactions to ensure compliance with the Quality Assurance Surveillance Plan (QASP) standards for accuracy, responsiveness, courtesy, and professionalism. * Provide coaching, mentoring, and corrective feedback to staff as needed. * Ensure all personnel complete required On-the-Job Training (OJT) and remain familiar with facility layout, departmental operations, and emergency procedures. * Emergency Preparedness * Ensure personnel are trained and prepared to respond effectively during emergencies, including medical crises, facility evacuations, and communication disruptions. * Act as a point of escalation during incidents to ensure rapid and effective response. * Reporting & Issue Tracking * Review logs of reported issues related to switchboard, telephones, and paging communications. * Track problem resolution and coordinate with the VA Police and Project Manager for follow-up and corrective action. * Maintain accurate records of daily desk activities and operational reports. * Customer Service & Representation * Ensure veterans, families, and visitors receive clear and courteous information, directions, and assistance. * Foster a professional and welcoming environment that reflects the VA’s values of service, respect, and commitment. Qualifications * Prior supervisory or lead experience in a customer service, information desk, healthcare, or communications environment. * Strong interpersonal, leadership, and coaching skills with the ability to manage and motivate staff. * Ability to work under pressure, adapt to changing conditions, and manage stressful situations calmly and effectively. * Knowledge of facility operations, communications systems (telephone, paging, radios), and VA Medical Center procedures (preferred). * Excellent problem-solving, organizational, and documentation skills. * Must complete at least one full week of OJT to ensure readiness for supervisory responsibilities. About BTI Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with over 25 years of experience providing innovative solutions to the Federal Government. BTI is committed to supporting our nation’s veterans by delivering professional services with integrity, respect, and excellence. Powered by JazzHR jhZk0tvtQo

Job Description Maternal Nurse Reviewer/Contract - Jericho or Albany, NY (#25288) • Location: Jericho or Albany, NY, • Employment Type: Full-time, Contract, • Hourly Rate: $55/hr About Greenlife Healthcare Staffing: Greenlife Healthcare Staffing is a leading nationwide recruitment agency dedicated to connecting healthcare professionals with top-tier opportunities. We partner with hospitals, clinics, nursing homes, multi-specialty groups, and private practices to match talented individuals with roles that align with their skills and career goals. Position Overview: We are seeking an experienced Maternal Nurse Reviewer to conduct clinical reviews and program monitoring for a respected non-profit organization. Why Join Us? • Work Schedule: Full-time, • Professional Growth: Gain valuable experience in healthcare quality improvement and program monitoring, • Impactful Work: Contribute to maternal health quality initiatives and program improvements, • Technical Skills:, • Must have the ability to work independently, as well as in a team environment, and to prioritize reviews and projects to be completed., • Must have strong analytical and communication skills (both written and verbal) and the ability to gather and analyze information from records, reports, and other sources., • Must be proficient in the use of standard office technology and basic Microsoft applications, including Word, Excel, and Teams., • Must have the ability to travel to on-site review assignments within the metropolitan area (including Westchester and Long Island). Approximately 25 on-site days per year. Key Responsibilities: • Conduct clinical reviews of medical records from a variety of sources as well as other documents crucial to the reviews, as appropriate., • Conduct interviews, observations, and reviews of other program documentation as part of comprehensive program monitoring., • Develop and draft reports in the form(s) required by the Department., • Track status of documents and reviews in databases and other shared platforms., • Provide technical assistance to program personnel, where appropriate., • Utilize data management tools appropriately to record monitoring findings. Greenlife Healthcare Staffing - Empowering Healthcare Professionals, Enriching Lives Requirements Qualifications: • Education: Must be qualified and actively credentialed/registered in New York State (e.g., Registered Professional Nurse)., • Licensure: Active New York State credential (RN)., • Experience:, • Must have at least 4 years of clinical practice experience in a facility or community-based setting, including medical, surgical, and/or obstetrical experience. Experience in pediatric/adolescent/ reproductive health care is preferred., • At least 2 years of acute care hospital experience is preferred., • At least 2 years of experience reviewing charts for the purpose of quality improvement or utilization review is preferred., • Competitive Compensation: Earn $55/hour, • Comprehensive Benefits:, • Vacation leave, • 6 Major Paid Holidays per year, • 5 Sick Days (40 Hours), • License Reimbursement after 1 year of employment, • Health Insurance subject to plan eligibility requirements, • 401k Matching eligibility after 1 year of employment, • Benefits from Paychex, such as Payactiv, • GLHS is a great company to work for: 93% retention of employees 2 years+, Google reviews, great company culture, etc

Focus Staff is seeking a travel Cath Lab Technologist for a travel job in Albany, New York. • Specialty: Cath Lab Technologist, • Discipline: Allied Health Professional, • Start Date: 01/05/2026, • Duration: 13 weeks, • 40 hours per week, • Shift: 10 hours, days, • Employment Type: Travel Start your journey with Focus Staff as a Cath Lab Tech for a travel contract in Albany, NY where you'll play a crucial role in providing exceptional cardiovascular care. In this position, you'll utilize cutting-edge technology to assist in the diagnosis and treatment of heart conditions, ensuring optimal patient outcomes. Contract Length: 13 Start Date: 01/05/2026 Shift: 4x10 Days Why cath lab technologists join Focus Staff: • Rewarding Your Commitment: Weekly direct deposits, housing stipends, 401(k) with matching, and loyalty/referral bonuses., • Your Wellbeing, Our Priority: Medical, dental, vision, and life insurance from day one, no waiting period., • Journey Made Simple: Travel assistance, relocation support, licensure reimbursement, and exclusive hotel discounts., • Minimum of 1-2 years of experience in a cardiac catheterization lab setting., • Current Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) certification. Focus Staff is a traveler-first healthcare staffing agency connecting talented travel nurses and allied health professionals with top assignments nationwide, prioritizing your unique needs and giving you complete control over your journey. Our mission is to help you create the life you love while exploring the country, advancing your healthcare career with competitive pay, and doing what you do best, providing exceptional patient care that makes a difference. Interested in becoming a traveler with Focus Staff? Discover why travelers choose us, apply today! Other Information: Job Title: Travel Cath Lab Employment Time: Contractor Date Posted: 08/18/2025 03:36:15 PM Valid Through: 04/06/2026 Job City: Albany Job State: NY Job Country: USA Shift: 4x10 Days Job ID: a0xVt00000AILGMIA5 Hiring Organization: Focus Staff Focus Staff is an EEO/AA (Equal Employment Opportunity and Affirmative Action) Employer. *Estimated pay package based on bill rate at time job was posted. Bill rates can change frequently and without notice. Exact pay package may vary based on several factors, including, but not limited to, guaranteed hours, travel distance, demand, experience, etc. Focus Staff Job ID #a0xVt00000AILGMIA5. Pay package is based on 10 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Travel - Cath Lab Technologist Your Journey, Our Focus. Travel Confidently, Care Boldly with Focus Staff. At Focus Staff, we’re here to make your travel healthcare career rewarding, seamless, and stress-free. Whether you’re a travel nurse, therapist, or allied health professional, we take care of the details so you can focus on what you do best — caring for others. Our mission is simple: to help healthcare heroes like you thrive, no matter where your journey takes you. With thousands of job opportunities across all 50 states, our dedicated recruiters work closely with you to match you to the right assignment, based on what matters most to you — pay, location, benefits, or career growth. From day one, you’ll enjoy premium benefits like medical coverage that bridges between assignments, 401K matching, travel and licensing reimbursements, and personalized housing support. Plus, our team is here for you 24/7, with clinical support available whenever you need guidance or backup. At Focus Staff, we believe in making every assignment a smooth, comfortable, and empowering experience. Let’s make your next adventure your best one yet.

Job DescriptionAffirmative Civil Enforcement (ACE) InvestigatorEmployment Type: Full-Time, Experienced Department: Legal Services CGS is seeking an experienced ACE Investigator with extensive knowledge and skills in investigative techniques and fraud detection to provide assistance for a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The investigator will generate new investigations, and to continue with ongoing investigation and civil actions involving fraud in areas such as healthcare, contracting, and grants, as well as other fraud and abuse of federal public funds and programs.- Regularly meets with the ACE attorneys and with designated agency personnel for the purpose of generating fraud investigations.- Performs a variety of ancillary investigations-related services in direct support of any assigned fraud- Utilizes electronic databases such as public records, property records, business records, and other government-maintained databases, to identify documents, witnesses and other physical evidence.- Prepares reports on progress of investigations for use by AUSAs and supervisory attorneys. These reports may include significant findings and conclusions, analyses of information located in electronic databases, presentations, recommendations for additional investigative actions and candid assessments of strengths and weaknesses of witnesses, documentary evidence, or other aspects of a case.- Examines books, ledgers, payrolls, cost reports, billing statements, invoices, correspondence, computer data, and other records pertaining to the transactions, events, or allegations under investigation.- Performs sophisticated analyses of large-scale hard-copy and electronic data, such as health care claims data, financial transaction data, accounting records, or bank records to develop investigative leads and to determine their potential relevance to the allegations at issue.- Gathers and analyzes facts including witness statements, timelines, and scientific or technical data for the purpose of advancing investigative objectives. Establishes and verifies relationships between facts and evidence obtained or presented to confirm authenticity of documents, to corroborate witness statements, and to otherwise build proof necessary for successful litigation or settlement.- Develops and analyzes evidence and collects information relating to such evidence, or other legal matters under consideration, from appropriate primary and secondary sources. Performs analysis to clarify the target suspect's or organization's pattern of operations, to identify information relevant to the legal issues involved, and to recommend valuable approaches to the AUSAs or other members of the investigative team. Develops and refines proof required to assist in determining legal responsibility for violations.- Assists ACE AUSAs with in-person and/or telephonic interviews of witnesses, depositions, and sworn witness examinations.- Assists with the preparation and service of subpoenas for documentary materials, interrogatory answers, or witness testimony in connection with ACE investigations.- Develops an understanding of all applicable federal, state, or local laws to the extent necessary to make sound decisions on direction and scope of investigations. Determines proof required to affix responsibility for violations, and devise methods for obtaining, preserving, and presenting evidence to the greatest effect.- Assists with determining the most efficacious methods for planning, scheduling, and conducting investigations, and identifies any resources that may be required.- Performs other related ACE investigator duties as assigned and within scope.- Attends meetings and trainings as may be required and appropriate. Qualifications:- Computer Skills: Applicant shall have the ability to use MS Word, MS Excel, MS Outlook, MS Access, and other databases as well as Adobe Acrobat Professional. Experience with working on document review/management platforms such as Relativity, with analyzing spreadsheets of claims data, and with utilizing docketing software is a plus.- Ability to review and understand the import of a wide variety of documents, both legal and non-legal, including Motions and Briefs.- Ability to think independently and to develop investigative strategies in response to the needs of a specific case.- Communication skills are extremely important. Applicant shall work and interact professionally and effectively with all levels of staff.- Ability to meet established deadlines and work as a team player in a professional office.- Skill in meeting and dealing with people in a courteous and tactful manner. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Healthcare Access Control in Rensselaer, NY, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As an Access Control Officer in a healthcare setting, you will help to deter security-related incidents by monitoring entrances, verifying credentials, and conducting routine patrols throughout the location. You will play a key role in providing exceptional customer service and clear communication to staff and visitors. This is a driving post, so a valid driver's license is required. At Allied Universal, we value teamwork, integrity, and putting people first in every interaction. Position Type: Full Time Pay Rate: $23.00 / Hour Job Schedule: DayTimeMon12:00 AM - 08:00 AMTue12:00 AM - 08:00 AMWed12:00 AM - 08:00 AMSat12:00 AM - 08:00 AM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance., • Monitor and control access to the location, verifying identification and credentials of individuals entering and exiting the premises in accordance with site-specific policies., • Assist with visitor management, including signing in guests and providing directions or information as needed., • Help to deter unauthorized entry and/or suspicious activity by maintaining a visible presence at access points., • Respond to incidents and critical situations in a calm, problem-solving manner, following established procedures., • Provide customer service by addressing inquiries and assisting staff, visitors, and contractors with access-related needs., • Document and report any security-related incidents, irregularities, or breaches in accordance with Allied Universal protocols., • Support emergency response activities as required by site-specific policies and procedures., • At least one year of security-related experience is required., • A valid driver's license is required in accordance with Allied Universal driver policy requirements., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1488491

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Healthcare Access Entry in Rensselaer, NY, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As an Access Control Officer with Allied Universal at a leading healthcare location, you will monitor and patrol assigned areas to help deter security-related incidents and provide a welcoming presence for all visitors and staff. Your responsibilities will include conducting routine patrols, managing entry points, and delivering outstanding customer service and communication. This is a driving post, requiring a valid driver's license. Join a team that values agility, reliability, and innovation, where people come first and teamwork and integrity are at the core of everything we do. Position Type: Full Time Pay Rate: $23.00 / Hour Job Schedule: DayTimeMon08:00 AM - 04:00 PMThur08:00 AM - 04:00 PMFri08:00 AM - 04:00 PMSat08:00 AM - 04:00 PMSun12:00 AM - 08:00 AM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial Benefits: Participate in our retirement savings plan to invest in your future., • Monitor and control access to the healthcare facility, verifying credentials and granting entry only to authorized individuals., • Assist visitors, staff, and patients with directions and information while maintaining a professional and courteous demeanor., • Conduct regular and random patrols of the location and its perimeter to help to deter unauthorized activities and/or suspicious behavior., • Respond to incidents and critical situations in a calm, problem-solving manner, following site-specific policies and procedures., • Document and report security-related incidents, observations, and activities according to company and client protocols., • Support emergency response efforts as needed, including assisting with evacuations or lockdowns in accordance with site requirements., • At least one year of security-related experience is required., • A valid driver's license is required in accordance with Allied Universal driver policy requirements., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1478121

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Logistics Facility Patrol in Latham, NY, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Patrol Unarmed Officer with Allied Universal, you will monitor and patrol assigned healthcare and logistics locations, helping to deter security-related incidents while remaining highly visible. You will conduct routine patrols, interact with visitors and staff, and provide outstanding customer service and communication. Join a team that values agility, reliability, and innovation, where people come first and teamwork and integrity are at the core of everything we do. Position Type: Part Time Pay Rate: $17.19 / Hour Job Schedule: DayTimeWed09:00 PM - 05:00 AMSat07:00 AM - 03:00 PM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial Benefits: Participate in our retirement savings plan to invest in your future., • Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at healthcare and logistics locations., • Respond to incidents and critical situations in a calm, problem-solving manner, supporting a secure environment for all personnel and visitors., • Conduct regular and random patrols around the premises and perimeter to help to deter unauthorized activity and identify potential concerns, adapting to the unique needs of healthcare and logistics settings., • Observe and report any unusual activity or security-related incidents promptly to the appropriate personnel., • Follow all instructions and guidelines provided by Allied Universal and site management to maintain a professional presence at the location., • Assist with access control by monitoring entrances and exits, verifying identification as needed, and/or directing visitors appropriately., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1494663

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Healthcare Entry Control in Rensselaer, NY, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As an Access Control Officer with Allied Universal, you will help to deter security-related incidents at a dynamic healthcare location. Your role involves monitoring entry points, conducting routine patrols, and remaining visible to provide a welcoming presence. This is a driving post, requiring a valid driver's license. Join a team that values agility, reliability, and innovation, and make a positive impact by putting people first every day. Position Type: Part Time Pay Rate: $23.00 / Hour Job Schedule: DayTimeFri12:00 AM - 08:00 AMSun12:00 AM - 08:00 AM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial Benefits: Participate in our retirement savings plan to invest in your future., • Monitor and manage access control points at the healthcare location to help to deter unauthorized entry and/or breaches., • Verify identification and credentials of individuals entering restricted areas in accordance with site-specific policies., • Assist visitors, staff, and patients with directions and information while providing a customer service-oriented approach., • Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols., • Conduct regular and random patrols around the facility and its perimeter to help to deter security-related incidents., • Document and report any suspicious activity, security-related incidents, or policy violations to the appropriate personnel., • Collaborate with healthcare staff and Allied Universal team members to maintain a secure and welcoming environment., • At least one year of security-related experience is required., • A valid driver's license is required in accordance with Allied Universal driver policy requirements., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1494403

Job Description We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly. Accountabilities: • Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems., • Effectively work with customer's IT staff to troubleshoot network-integrated systems., • Professionally interface with customers to convey system status information., • Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments., • Responsible for performing agreed-upon preventive maintenance on systems., • Provide effective "on-call" support., • Associate’s degree or equivalent relevant work experience., • Minimum of 2 years of related low-voltage work experience., • Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge., • Experience using basic hand tools and multi-meters., • Ability to read schematics and interpret signal flow through circuits., • Willingness to obtain and maintain company-sponsored credentials and certifications., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina. Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun. Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test. Equal Opportunity Employer: Ronco is an Equal Opportunity Employer. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job Description FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage., • Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services., • Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time., • Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering., • Trouble ticket handling (create, resolve, escalate and directing through to resolution)., • Responsible for triage troubleshooting & circuit isolation with reported service affected issues., • Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc., • Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service., • Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services), • Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed., • Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket., • Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services), • Develop extensive knowledge of the Company’s products and services to better assist customers., • Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance., • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. QUALIFICATIONS, KNOWLEDGE, and SKILLS: • Excellent written and verbal communication skills are required. Detail oriented, highly organized., • Strong solution-finding skills, • Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary., • Be able to follow instructions, take notes and perform tasks consistently., • Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model., • Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet)., • Familiarity with one of the following vendors platforms is a plus: o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta EDUCATION and/or EXPERIENCE: • Bachelor’s Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework., • 1-5 years of relevant telecommunications/technical customer engagement experience CERTIFICATES, LICENSES, REGISTRATIONS: • Associate level technical certifications are a plus., • CCNA or similar level industry certification preferred but not required. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.