Talent Support Specialist (Call Center Rep)- (Bilingual Preferred)
19 days ago
Iselin
Job DescriptionAbout AllWork: AllWork® is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly, consulting, contract, and project-based workers. Our platform supports the evolving Modern Workforce, with freelancers becoming as prevalent as permanent employees in many companies While AllWork services large organizations, AllWork corporate employees embrace a startup culture and are proactive, out-of-the box thinkers. AllWork’s corporate office is in Iselin, NJ and its employees have a hybrid work schedule. Our Values: At AllWork our values are more than just words—they are the foundation of how we operate, innovate, and build lasting relationships with our customers and employees. As a fast-growing software and payments company, we are committed to delivering cutting-edge solutions that empower businesses to succeed. Our core values guide our actions, decisions, and culture every day. Build the best product: AllWork is more than just our technology – it is a complete solution that leads with technology but also provides services and support for our customers. By offering these three pillars (technology, service, and support), we gain a competitive advantage and deliver the best possible business outcomes for our customers. Keep our customers forever: We help navigate complexity, enhance productivity, and contribute to the long-term success of every business we serve. We believe that our customers’ success is our success, and we’re committed to being agile, responsive, and results driven to address their unique needs. When challenges arise, we don’t hesitate or say no; instead, we embrace the opportunity to say, “Yes, we can help you with that.” Collaborate to win: We thrive on collaboration – within our team and alongside our customers. We believe the best ideas come from open communication and contributions at every level. Even with constantly changing needs and rapid growth, we are committed to making it look easy, great execution, and delivering our three pillars in an organized, disciplined, and efficient manner. We pay attention to the details so our customers don’t have to. Innovate everywhere: We believe in continuous improvement and pushing the boundaries of technology, processes, and how people work together. Innovation is not limited to what we build – it’s also how we think, collaborate, and approach problems. We move fast and pay attention to how our solutions impact the daily lives of all our users. Focus on strategic growth: We are all entrepreneurs at heart. We get excited about solving real problems where we can make a big impact and help our customers accomplish even their most difficult challenges. We invest in solving those problems that truly add value and where we can build a long-term profitable and sustainable business. We grow as a company in value by identifying those problems, using technology and elegant solution design to solve them, and working with our customers to help them adopt our solution. We create a great place to work: We believe that it is everyone’s responsibility to build our culture and make AllWork a great place to work. We invest in our team’s development, providing opportunities to expand skills, take on new challenges, and grow meaningful careers. At AllWork, we believe careers thrive when people are empowered to learn, lead, and evolve together. We foster an honest, open, and respectful environment where feedback is valued, and decisions are driven by data and our intuitions as industry experts. By staying focused on what truly matters—delivering impactful solutions and supporting our customers—we create a culture rooted in clarity, collaboration, and meaningful progress. The Role: AllWork® is actively seeking a Talent Support Specialist to join our call center team, an individual who excels in customer service and possesses a comprehensive understanding of HR processes to better support our dynamic freelancer management system. The ideal candidate is someone dedicated to service excellence, capable of providing exceptional support, and ensuring our clients and freelancers effectively utilize our web and mobile time & attendance and payroll platforms. This role is not only fundamental in maintaining high levels of client satisfaction but also pivotal in enhancing the overall user experience with our services. If you are passionate about connecting customer support with HR expertise and are committed to being an integral part of our team, we encourage you to apply for this key position at AllWork®.Responsibilities: • Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat., • Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms., • Provide general troubleshooting via phone calls, chats, and emails for any technical issues reported by customers., • Handle Data Entry on various platforms and perform Electronic Filing of employee data., • Assist with other general office duties as required., • Utilize HR service/support knowledge to enhance customer interaction and solution provision. Skills & Qualifications:, • At least 1 year of Customer Service Experience in a call center environment required., • Leadership experience within a customer service or call center environment is highly valued., • Proven ability to manage calls and emails effectively in a high-volume setting., • Excellent written and verbal communication skills., • Strong multi-tasking abilities, able to manage multiple tasks simultaneously., • Knowledge of Zendesk or similar help desk software is beneficial., • Proficiency in Google Docs and Microsoft Office Suite is advantageous., • Familiarity with HR processes, particularly Onboarding/Payroll, is a plus., • HR service/support experience or HR knowledge is highly valued.
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