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Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Lead Welcome Enthusiast! Job Description for Director of Front Office/ Lead Welcome Desk Enthusiast. POSITION TITLE: DIRECTOR OF FRONT OFFICE REPORTS TO: Director of Rooms POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. DUTIES AND RESPONSIBILITIES: • Trains, cross-trains and retrains all front office personnel., • Participates in the selection of front office personnel., • Schedules the front office staff., • Supervises workload during shifts., • Evaluates the job performance of each front-office employee., • Maintains working relationships and communicates with all departments., • Maintains master key control., • Verifies that accurate room status information is maintained and properly communicated., • Resolves guest problems quickly, efficiently, and courteously., • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel., • Reviews and completes credit limit report., • Works within the allocated budget for the front office., • Receives information from the previous shift manager and passes on pertinent details to the oncoming manager., • Checks cashiers in and out and verifies banks and deposits at the end of each shift., • Enforces all cash handling, check-cashing, and credit policies., • Conducts Monthly scheduled meetings of front office personnel., • Always wears the proper uniform. Requires all front office employees to always wear proper uniforms., • Upholds the hotel's commitment to hospitality., • Prepare performance reports related to the front office., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. i.e., flash report, allowance etc., • Monitor high-balance guests and take appropriate action., • Ensure implementation of all hotel policies and house rules., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes., • Prepare revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Ensure that employees are always, attentive, friendly, helpful, and courteous to all guest managers and other employees., • Monitor all VIP’s special guests and requests., • Maintain required pars of all front office and stationery supplies., • Review daily front office work and activity reports generated by Night Audit., • Review the Front office logbook and Guest feedback forms daily., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs., • Perform other duties as requested by management., • Must be able to lift and carry up to 40 pounds., • Must be able to stand in stationary position for longer periods of times up to 75% Powered by JazzHR xEJ4AD2V74

Hilton is hiring for various positions including front desk agents, housekeepers, and food and beverage staff.

Hilton is hiring for various positions including front desk agents, housekeepers, and food and beverage staff.

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns,

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Hilton is seeking Front Desk Agents to ser

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authori

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure ro

Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. Front Desk Agents are responsible for gree

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

Responsibilities include supervising front desk staff, training new employees, creating shift schedules, assisting with guest service issues, authorizing refunds or room changes when necessary, monitoring room availability and reservations, coordinating with housekeeping and maintenance to ensure ro

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and advancement opportunities into hotel management roles. Hilton is seeking a Front Desk Supervisor to oversee f

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payments, issuing room keys, and answering questions about hotel services and local attractions. This position typically pays $16 to $35 per hour depending on location, experience, s

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Front Desk Agents are responsible for greeting guests, checking guests in and

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process.Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing payme

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Some locations may also offer shift differentials for overnight shifts, perfor

This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Some locations may also offer shift differentials for overnight shifts, perfor

Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k) with company match, Hilton employee hotel discounts, paid holidays, and opportunities for advancement into supervisor or management roles. This position typically pays $16 to $35 pe

This position typically pays $16 to $35 per hour depending on location, experience, shift, and hotel type, with higher pay often available for overnight shifts, high-end properties, and supervisory-level front desk roles. Some locations may also offer shift differentials for overnight shifts, perfor

Welcome Enthusiast/Front Desk Agent. Perform all end-of-day front desk and night audit functions. At the core of Canopy by Hilton’s culture is the Positive Stay Promise.

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Exciting opportunity to be a part of the opening team for the "New" Spark by Hilton Clifton.

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy. Hilton is seeking a Front Desk Supervisor to oversee front desk

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym