Front of House Manager
9 days ago
Port Washington
Restaurant Type: Japanese Fast Casual
Location: Port Washington, NY
Job Summary:
The Front of House Manager will oversee daily operations of the front-of-house team in our Japanese fast casual restaurant. This role ensures a seamless and efficient dining experience for both dine-in and takeout guests by managing staff, maintaining high service standards, and optimizing workflow. The ideal candidate will have strong leadership skills, a passion for customer service, and experience in a fast-paced restaurant setting.
Key Responsibilities: - Staff Management: Supervise, train, and schedule front-of-house staff, including servers, cashiers, and takeout/delivery food packers. Assist in hiring to build a strong, customer-focused team. - Customer Service: Ensure a high level of service and guest satisfaction by addressing customer inquiries and resolving issues promptly. - Operations & Efficiency: Oversee daily front-of-house operations, manage reservations, and optimize seating arrangements to accommodate customer flow. - Inventory & Supplies: Maintain inventory levels for front-of-house supplies, place orders as needed, and ensure cost-effective resource management. - Financial Oversight: Assist with cash handling, oversee POS system operations, and monitor financial data to maintain profitability. - Health & Safety Compliance: Ensure all front-of-house operations comply with health and safety regulations, keeping the environment clean and safe for guests and staff. - Team Leadership & Development: Provide coaching, feedback, and performance evaluations to improve team efficiency and morale. - Cross-Department Collaboration: Work closely with the back-of-house team to ensure smooth service and effective communication. - Marketing & Community Engagement: Support local marketing initiatives to increase visibility and build strong community relationships. Requirements: - Experience: Minimum 2 years of restaurant management experience, preferably in a fast-paced environment. - Skills: Strong leadership, communication, and problem-solving abilities. Ability to thrive in a dynamic environment and work flexible hours, including evenings and weekends. - Industry Knowledge: Experience in fast casual, quick-serve, or similar restaurant environments is highly preferred. Familiarity with Japanese cuisine and culture is a plus. Benefits: - Competitive salary - Employee discounts - Opportunities for professional growth - Supportive and collaborative work environment Work Environment: - Fast-paced and customer-focused atmosphere - Hands-on leadership role in a growing restaurant - Opportunity to contribute to a dynamic team and enhance guest experience How to Apply:
If you’re passionate about delivering exceptional customer service and leading a high-performing team, we’d love to hear from you! Please submit your resume and a cover letter to apply.
