HOST - ROOFTOP
hace 8 días
New York
Job Description Overview The Host/Hostess is responsible for providing prompt and courteous service to restaurant guests, including taking reservations, managing guest lists, managing special events, greeting and seating guests, and accommodating special requests. As a first point of contact, this position is instrumental in creating a friendly yet professional environment. The Host/Hostess sets the guest at ease while preparing them to enjoy a fantastic experience. Always in complete control of the hostess stand knowing when they will seat the next 4 tables to arrive. Never shopping for tables or leading the guest throughout the dining room without a specific destination in mind. The guest should feel that their assigned table was in fact meant for only them and no one else. The Host/Hostess must continually seek opportunities to create memories by anticipating the guest’s needs, exceeding their expectations, and promoting a feeling of confidence and trust with each guest. #IndeedNY Responsibilities • Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately., • Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor., • Ensure menus and wine lists are stocked, clean, undamaged, and accurate for the meal period., • Ensure host stand is fully stocked with pens/pencils, note pads, SevenRooms reservations system, daily function sheets, toothpicks, and clean well-organized menus for the next meal period., • Review property daily occupancy, group activity, VIP’s, and special guests., • Take reservations and cancellations., • Organize station seating and prepare station chart., • Escort guests to table for seating, present menus, and wish a good meal., • Manage list of guests waiting to be seated., • Accommodate guests with special needs, such as elderly guests or guests with disabilities., • Monitor service flow in the restaurant and update table statuses., • Assist servers and bussers, as needed., • Ensure sequence of service is followed for all guests., • Accommodate guests’ special requests whenever possible., • Process payments according to POS and cash handling procedures., • Answer restaurant phone. Take phone orders, as needed., • Maintain positive and professional communication with all staff., • Provide recognition to others, including co-workers, supervisors, managers, and directors., • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities., • Ensure a healthy and safe work environment for co-workers and guests., • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests., • Promote property outlets to guests., • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions., • Resolve guest complaints using property procedures., • Create a positive environment in which all employees have the ability to maximize their potential., • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance., • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service., • Participate in Sound Check meetings on each shift., • Always smile and offer a warm greeting to all., • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique., • Take initiative to offer assistance throughout the property., • Operate ethically to protect the Hard Rock brand., • Utilize programs designed to help Save the Planet., • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations., • Perform additional duties as requested by department managers and supervisors., • Communicate with supervisors and managers to ensure that assigned duties are completed to standard., • Coordinate operations with other departments, as needed., • Present a professional image to employees, guests, clients, owners, and investors., • Review and develop guest history records to enhance personalized service for repeat guests., • Maintain confidentiality of guest, employee, and company information. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • Secondary school degree preferred and/or previous work experience in service for at least 2 year. SKILLS • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas., • Ability to read, comprehend, and write simple instructions, short correspondence and memos., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing., • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy., • Fluency in English: additional languages preferred. PHYSICAL DEMANDS • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Ability to obtain impressions through the eyes., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. ADDITIONAL REQUIREMENTS • Understanding of lifestyle hotels and premium dining products and services.
