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  • Overnight Front Desk Receptionist — Hotel
    Overnight Front Desk Receptionist — Hotel
    3 days ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    Overnight Front Desk Receptionist — Hotel CityNest New York | 125 Bowery, New York, NY Night Shift: 12:00 AM–8:00 AM Weekend availability is required CityNest New York is looking for a friendly, responsible, and highly communicative Overnight Front Desk Receptionist to join our hospitality team. This is a guest-facing position. Please do not apply if you are not comfortable actively communicating with guests throughout your shift. Hospitality is about people, and we are looking for someone who genuinely enjoys helping others, solving problems, and creating a welcoming experience. Because this is an overnight position, we need someone who is dependable, independent, organized, and comfortable taking responsibility when management may not be physically present. Responsibilities • Welcome guests and create a warm, professional first impression, • Manage guest check-ins and check-outs, • Communicate with guests in person, by phone, email, and messaging platforms, • Manage reservations and maintain accurate guest information, • Complete daily reports and documentation through our hotel management system, • Use Excel for tracking, reporting, and internal records, • Coordinate with housekeeping and management, • Respond to guest requests and resolve minor issues professionally, • Monitor the property during the overnight shift and report any incidents or maintenance concerns, • Perform room inspections and cleanliness checks when required, • Help ensure common areas remain clean, organized, and guest-ready, • In urgent situations, assist with preparing or cleaning a room when necessary — hospitality is a team effort, • Follow hotel procedures for guest safety, security, deposits, and property issues, • Be able to lift up to 50 lbs when necessary We are looking for someone who takes ownership of their shift, notices problems before they become bigger issues, and is comfortable making responsible decisions. Requirements • Must be available to work overnight shifts from 12:00 AM–8:00 AM, • Weekend availability is mandatory, • Excellent communication and interpersonal skills, • Friendly, professional, and guest-focused personality, • Strong sense of responsibility and reliability, • Punctual and dependable, • Comfortable working independently overnight, • Ability to multitask and stay organized in a fast-paced environment, • Basic Excel knowledge is required, • Comfortable learning hotel reservation and property-management software, • English required, • Spanish strongly preferred, • Additional languages are a major plus Location CityNest New York 125 Bowery New York, NY If you enjoy meeting people, solving problems, staying organized, and taking responsibility for creating a great guest experience, we’d love to hear from you.

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  • Receptionist / Front Desk Associate
    Receptionist / Front Desk Associate
    3 days ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    Front Desk / Receptionist (Hotel) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. Please do not apply if you are not comfortable actively communicating with guests every day. Hospitality is about people and we need someone who genuinely enjoys helping others. This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment. Responsibilities: • Welcoming guests and creating a warm, professional first impression, • Managing check-in and check-out procedures, • Communicating with guests in person, by phone, and via email on a daily basis, • Working with reservations and guest information, • Maintaining daily reports and basic documentation through our channel manager, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally, • Performing room inspections and cleanliness checks, • In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :), • Ability to lift up to 50 pounds We are looking for a responsible person who is not afraid to take ownership and responsibility. Requirements: • Excellent communication skills and a friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English and Spanish (additional languages are a big plus) 📍 Location: 125 Bowery, New York🕒 Schedule: Shift-based(8AM–3PM; 3PM–10PM) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

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  • Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule)
    Front Desk Agent / Guest Service Agent (Full-Time / Flexible Schedule)
    1 month ago
    Full-time
    Flushing, Queens

    Hotel Indigo Flushing – LaGuardia, an IHG Hotel Flushing, NY 11354 Pay: $21.00–$22.00 per hour (based on experience) Job Type: Full-Time Schedule: Flexible / Weekends & Holidays Required Work Location: In Person Job Summary Hotel Indigo Flushing is seeking energetic, service-oriented, and hospitality-driven Front Desk Agents / Guest Service Agents to join our Front Office team. As the first and last point of contact for guests, this role is essential in creating memorable experiences and delivering outstanding hospitality. The ideal candidate is personable, detail-oriented, and passionate about guest service. Key Responsibilities Guest Service & Front Desk Operations Greet and welcome guests with professionalism and genuine hospitality Perform check-in and check-out procedures efficiently and accurately Assist guests with reservations, room requests, and hotel information Provide recommendations for transportation, dining, and local attractions Handle guest concerns and service recovery professionally Maintain a clean, organized, and welcoming front desk environment Reservations & Communication Answer calls and respond to guest inquiries professionally Ensure reservation accuracy and guest profile completeness Coordinate with Housekeeping and Engineering to support guest needs Maintain clear communication during shift transitions Guest Engagement & Brand Standards Promote and support IHG One Rewards enrollment initiatives Recognize guest preferences and loyalty status Deliver service aligned with Hotel Indigo and IHG brand standards Support guest satisfaction and positive online reviews Qualifications Minimum 2 years hotel experience required Opera PMS experience preferred Strong communication and interpersonal skills Excellent customer service and problem-solving abilities Professional appearance and positive attitude Ability to work in a fast-paced hotel environment Flexible schedule including weekends and holidays Ability to commute to Flushing, NY required Benefits 401(k) Health Insurance Dental Insurance Vision Insurance Paid Time Off Employee Hotel Discounts Flexible Scheduling Career Growth Opportunities If you enjoy creating memorable guest experiences and want to grow your hospitality career with Hotel Indigo, we would love to meet you.

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