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Job Description Benefits/Perks • Competitive Compensation, • Great Work Environment, • Assist clients with processing insurance claims through both private insurance and Medicaid/Medicare, • Note and process all necessary forms from the insurance, • Assist patients in navigating the billing and insurance landscape, including collecting all necessary forms and signatures, • Work with doctor’s offices and hospitals to obtain charge information and billing details, • Enter all billing and payment information into the system properly and without errors, • Follow up with clients and payments, as needed, • Answer phones, assist clients with questions, take messages, and screen calls, • Maintains the highest level of confidentialityQualifications, • Strong customer service skills, • Previous experience with medical coding or billing desired, • Strong organization skills, • Excellent attention to detail, • Infusion Buy and Bill Medication coding necessary

Job Description Overview Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita. Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for an Intake Coordinator to join our Intake team as we grow to be one of the top home infusion providers in the country. The Intake Coordinator will report to the General Manager and work in our New Hyde Park, NY branch. As a core member of the Intake team, you will have primary responsiblity for the timely clearance of new referrals. We will help you achieve your goals through continuous professional development and regular career progression discussions. Amerita’s intake coordinator are responsible for working in coordination with the sales and pharmacy teams process patient referrals and admissions in a timely manner. Intake coordinators must gather necessary patient information to create patient records and working with access operations to communicate insurance coverage to patients and referral sources. The Intake coordinators are often the first point of contact for patients and referrals sources and must create and maintain a positive, calm and supportive atmosphere; emphasizing personal interest and compassion for our patients. Schedule: Monday - Friday 8:30am - 5:00pm • Competitive Pay, • Health, Dental, Vision & Life Insurance, • Company-Paid Short & Long-Term Disability, • Flexible Schedules & Paid Time Off, • Tuition Reimbursement, • Employee Discount Program & DailyPay, • 401k, • Pet Insurance Responsibilities • Responsible for processing referrals received from referral sources., • Ensures that all required documentation has been received to process the referral timely, • Ensures Intake referral checklists are complete, • Enters patient demographic, clinical, and insurance and authorization information into the computer system, • Coordinates with other departments including Sales, Access and clinical staff regarding the status of the referrals and any authorization requirements and out of pocket cost required to be collected before delivery, • Ensures that insurance verification is completed and patient has accepted financial responsibility prior to initial shipment., • Completes documentation of progress notes in computer system, • Notifies patients/caregivers regarding insurance coverage and payment responsibilities, • Maintains confidentiality of patient and proprietary information., • Other duties as assigned Supervisory Responsibility: No Qualifications • High School Diploma/GED or equivalent required; Associate’s Degree or some college preferred, • Experience working with all payer types, including Medicare, Medicaid and commercial insurance companies, • Knowledge of insurance verification and pre-certification procedures, • Understands the scope of services that Amerita can provide

Job Description Certified Pharmacy Technician (CPhT) certification and 1+ years Pharmacy Technician experience required. Applicants who do not meet these qualifications will not be considered. This opportunity is ideal for an experienced Infusion Pharmacy Technician with a strong background in home infusion settings. The role requires expertise in handling infusion pharmacy processes rather than hospital IV preparation, supporting a high-volume, fast-paced environment. The position is contract to hire, with an immediate start, providing an excellent pathway for career advancement in a supportive and dynamic infusion pharmacy setting. Location: • Monday to Friday, • Accurately prepare and dispense infusion medications in pliance with protocols, • Manage and support home infusion prescriptions and processes, • Collaborate closely with pharmacists and healthcare providers to ensure patient safety and satisfaction, • Maintain meticulous records related to medication preparation and dispensing, • Pharmacy Technician certification with IV preparation experience in an infusion setting (not hospital IV preparation), • Prior experience in home infusion pharmacy is essential, • Strong knowledge of pharmacy operations, medication pounding, and infusion protocols, • Excellent attention to detail and ability to work efficiently in a fast-paced environment, • Contract duration: 13 weeks, • Contract to hire opportunity pensation for this position ranges from $19.00 to $28.00. Eligible candidates may also receive healthcare benefits, housing, and meals/incidentals. Full details of our healthcare benefits plan can be found here. This posting is open for 60 days after the posting date.

Job Description Overview Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita. Prepares technical and clerical tasks associated with the preparation, labeling and dispensing of pharmaceuticals. Plays an integral role in the inventory and quality assurance activities. Schedule Monday - Friday 9:00am - 5:30pm Saturday 9:00am - 5:30pm (with rotation) • Competitive Pay, • Health, Dental, Vision & Life Insurance, • Company-Paid Short & Long-Term Disability, • Flexible Schedules & Paid Time Off, • Tuition Reimbursement, • Employee Discount Program & DailyPay, • 401k, • Pet Insurance Responsibilities • Coordinates and schedules the preparation of sterile admixtures and home medical equipment orders with the assistance of the Pharmacist., • Completes all calculations on product preparation and obtains validation from the Pharmacist before compounding/mixing., • Compounds sterile admixtures and non-admixtures, including but not limited to parenteral nutrition, antibiotics, chemotherapy, hydration and narcotic analgesics, using aseptic technique where state laws permit., • Prepares labels, prescriptions and compounding/mixing worksheets and completes and maintains product lot numbers, expiration dates and batch records., • Generates delivery/pick slips under the supervision of the Pharmacist. Picks and pulls supplies and home medical equipment., • Ensures compounding/clean room areas and related equipment are cleaned, sanitized and maintained in compliance with company policies and procedures and USP 797 and USP 800 standards. Documents all activities on the appropriate logs., • Obtains supply inventories from patients/clients and communicates information obtained to the Pharmacist as required., • Participates in branch management, department and intra-departmental meetings and quality improvement activities., • Adheres to all accreditation, OSHA, FDA, state, local and federal regulations and standards relevant to infusion pharmacy and home medical equipment. Qualifications • Successful completion of an approved/accredited pharmacy technician training program; IV certification preferred, • Certified pharmacy technician licenses, required per individual State Board of Pharmacy, • One to three (1-3) years of related pharmacy experience in a home care setting, • At least one (1) year of aseptic preparation of infusion-related pharmaceuticals in a hospital or home infusion setting, • General knowledge of drug terminology, pharmaceutical calculations, drug use and aseptic techniques, • Effective mathematical and communication skills required, • Basic pharmacy knowledge of reading and interpreting prescriptions, • Ability to work independently, accurately and efficiently, • Valid driver’s license

Job DescriptionWe are Local Infusion. Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients—and our team—can feel truly supported, every step of the way. What We’re About We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better. * Ownership—Takes initiative, being accountable and caring about the outcome * Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners * Curious & Inquisitive— Always seek to gather information and knowledge, and understand the way * Find A Way— There will be obstacles, but we find a way, even when there isn’t a defined road forward * It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day. * Urgent — We move quickly and with purpose. Patients are waiting, and our work matters. We’re looking for an Insurance & Intake Coordinator -- a "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite in East Meadow, NY. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload. In this role, you will: * Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation * Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients * Communicate referral process and status to patients in a customer-centric way * Openly communicate with referring/prescribing providers * Assist in maintaining medical inventory and office supplies * Dedicated 6 week training plan to help you succeed in your role Here’s what we’re looking for: * Passion for Patient Care, and Delivering Exceptional Patient Experiences * Health Care Experience Required * Prior Experience in Infusion is Preferred * Insurance Prior Authorization Experience * Medical Terminology Experience * Overall Medical Insurance Experience * Ability to quickly grasp new apps * Experience and strong familiarity utilizing Electronic Health Records (EHR) systems The Local Infusion Way Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: * Salary starting at $25/hr * Medical, dental, and vision insurance through our employer plan * Short- and long-term disability coverage * Matching 401k * 15 Days PTO — and we want you to take it! * Competitive paid parental leave and flexible return to work policy Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Job Description Overview Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita. The Pharmacy Coordinator will be responsible for the collection of clinical supporting documents needed to care for our patients, including, but not limited to: laboratory results, signed written orders, assignment of benefits, and ongoing clinical documentation. The Pharmacy Coordinator answers incoming phone calls and directs calls to the appropriate person. This role is responsible for greeting all visitors, directing visitors to the appropriate person or location and assisting with miscellaneous clerical duties. Schedule: Monday - Friday 8:30am - 5:00pm • Competitive Pay, • Health, Dental, Vision & Life Insurance, • Company-Paid Short & Long-Term Disability, • Flexible Schedules & Paid Time Off, • Tuition Reimbursement, • Employee Discount Program & DailyPay, • 401k, • Pet Insurance Responsibilities • Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues, • Tracking all pharmacy documentation and entering into EMR system as necessary, • Answers incoming calls, • Takes messages and transfers callers to the designated party when applicable, • Greets guests, • Handles incoming mail, • Other duties as assigned, • Supervisory Responsibility: No Qualifications • High School Diploma/GED, • Associates or Bachelor’s degree preferred or equivalent experience., • 1+ years pharmacy or other healthcare-related experience preferred., • Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process., • Ability to multitask in a demanding environment.

Job Description We are Local Infusion. Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients—and our team—can feel truly supported, every step of the way. What We’re About We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better. * Ownership—Takes initiative, being accountable and caring about the outcome * Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners * Getting to Yes— There will be obstacles, but we find a way, even when there isn’t a defined road forward * Curious & Inquisitive— Always seek to gather information and knowledge, and understand the way * It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day. We’re looking for an Infusion Nurse who is passionate about raising the bar in infusion therapy care. The Infusion Nurse will contribute to the company’s growth by providing direct patient care at one or several of our centers in New York. The Infusion Nurse will make sure our patients receive the highest level of care possible in infusion therapy. The ideal candidate has experience working autonomously, and experience starting IVs and working with biologic drugs. The Infusion Nurse role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload (always a 3:1 patient to clinician ratio). In this role, you will: * Assess and document the health status of the patient * Deliver infusions or injections in accordance with prescribed protocols and organization guidelines * Assist in maintaining medical inventory and supplies * Openly communicate with referring/prescribing providers, such as order clarification, patient status, and plan of care * Provide onsite supervision for all patients Here’s what we’re looking for: * Current RN licensure in New York * ACLS & PALS Certification (preferred) * Current BLS CPR certification * Excellent IV skills (infusion therapy experience a plus) * Experience and strong familiarity utilizing Electronic Health Records (EHR) systems The Local Infusion Way Local Infusion is a respectful, upbeat, and remote-first team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: * Medical, dental, and vision insurance through our employer plan * Short and long-term disability coverage * 401(k) — as an early-stage startup, and we match! * 15 Days PTO — and we want you to take it! * Competitive paid parental leave and flexible return to work policy. * We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way. We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Job Description Overview Come join our closed-door specialty infusion pharmacy! Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals. The Nursing Coordinator has primary responsibility for scheduling new nursing and ongoing visits and distributing work flow in the department to assure that both new nursing visits and ongoing nursing visits are completed timely and within start of care and patient time expectations. • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts, • Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance, • 401(k) Retirement Plan with Employer Match, • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability, • Employee Discounts, • Tuition Reimbursement, • Paid Time Off & Holidays Location: 75 Nassau Terminal Drive Suite 100New Hyde Park, NY 11040Monday - Friday with a WE rocation as needed.Amerita is part of the BrightSprings Health family of brands. Responsibilities • Coordinates and tracks regularly scheduled Amerita nursing visits for field and AIS, • Secures Home Health agency for patient visits when Amerita nurse is unable to provide nursing, • Communicates patient demos and most recent infusion orders to field nurses, • Alert field nurses when there is a change or an update to an infusion order, • Communicates assignment of new patients and primary nursing from Nurse Manager to field staff, • Confirm authorizations and reauthorizations for nursing visits are secured as needed, • Provides infusion treatment plans to treating providers and maintains communication log, • Tracks outside agency visits by month, • Contacts outside agencies for nursing notes, statements and invoices as needed, • Maintains files of credentials and insurance documents for outside agencies, • Collaborates with Intake, Sales and Pharmacy staff to schedule visits and orders, • Review and approve nursing notes in Alayacare or applicable documentation software, • Review and approve subcontract billing, • Triage calls from patients, providers and internal partners regarding scheduled nursing visits, • Assign patient risk codes for all new patients, • Assist branch with weekend on call duty, • Supervisory Responsibility: No Qualifications • High School Diploma/GED or equivalent, • Basic knowledge and experience in home care preferred, • Good organizational and time management skills

Job Description The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering access to cutting edge trials throughout the US and Europe. Today, with over 1,300 studies completed, and with research facilities in the United States and in Spain, Portugal, and Ireland, START’s mission is to accelerate the development of new anticancer drugs that will improve the quality of life and survival for patients with cancer and lead to its eventual cure. To date, over 43 therapies conducted at START locations have obtained FDA/EMA approval. Incredibly, while Academic Medical Centers (AMCs) conduct 80% of cancer trials, such trials reach only 20% of the patient population – leaving the majority of patients who are treated in community practices and hospitals without access to a clinical trial when their care journey calls for one. START serves the many – by bringing cancer trials to physicians and their patients in community hospitals and practices when hope is needed most. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – the most effective cancer drug in medical history. We are hiring an Infusion Nurse for our START New York - Long Island office. The Infusion Nurse is responsible for providing direct patient care to individuals who are participants in research protocols that are conducted at START. The Infusion Nurse uses appropriate professional judgment and decision-making in planning and providing care. Nursing care is to be delivered in a manner consistent with the Standard Operating Procedures and standards of practice, and professional evidence-based standards. Address: 450 Lakeville Road, Lake Success, NY 11042 Schedule: Monday through Friday, 8:00am - 5:00pm This role offers a competitive hourly rate of $60–$75, based on experience and qualifications, along with an annual bonus opportunity of 10%. Essential Responsibilities • Patient Care: Administer chemotherapy, immunotherapy, and investigational agents per protocol; perform venipuncture, IV insertion, central line management, ECG collection, and vital signs monitoring., • Participant Support: Educate patients about clinical trials, procedures, drug administration, and potential side effects; prioritize patient dignity, safety, and welfare., • Observation and Documentation: Assess patient well-being, document adverse events, and respond to emergencies using nursing standards., • Protocol Compliance: Collaborate with the study team to complete all study-related procedures, including drug administration, labs, and ECGs., • Planning and Communication: Prepare clinic supplies, maintain EHR quality standards, and communicate changes in patient status to providers., • Mentorship and Collaboration: Train and mentor staff; interact positively with peers, patients, and families while respecting cultural diversity and confidentiality. • High School Diploma or GED., • Licensed Registered Nurse in state of practice., • Basic Life Support (BLS) certification, and AHA certified program., • Previous experience in peripheral IV insertion and management of venous access device(s). Preferred Education and Experience: • 1 year of experience., • Oncology Certified Nurse (OCN)., • Clinical Trial and oncology experience., • Experience working with Microsoft Office, including Teams, Excel and Word., • Advanced Cardiac Life Support (ACLS) Certification, an AHA certified program. Can be obtained within 90 days of hire., • ONS/ONCC Chemotherapy Immunotherapy Certificate™. Can be obtained within first year of employment. More about The START Center for Cancer Research Deeply rooted in community oncology centers globally, The START Center for Cancer Research provides access to specialized preclinical and early-phase clinical trials of novel anti-cancer agents. START clinical trial sites have conducted more than a thousand early-phase clinical trials, including 43 therapies that were approved by the FDA. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. Learn more at STARTresearch.com. Ready to be part of a team changing the future of cancer treatment? Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online. We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Hematology/Oncology Physician at WhiteCap Search summary:.As a Hematology/Oncology Physician, I work collaboratively in a group across three outpatient centers to provide comprehensive cancer care.My responsibilities include managing infusion treatments and participating in a rotating call schedule,

Make a Difference - One Infusion at a Time. We are expanding our Home Infusion Nursing Team and are seeking experienced RNs who bring clinical expertise, professionalism, and compassion to every patient encounter. Deliver a wide range of infusion therapies in the comfort of patients’ homes, includ

Job Description Home Infusion Pharmacy is looking for a bilingual (Spanish / English) front desk receptionist to join our team. Responsibilities: • Answer high volume phone calls and be able to triage them to the correct departments., • Assist with a variety of administrative tasks including copying and faxing., • Sorting and distributing mail. Requirements: -Must have experience managing heavy call volume and answering phones. • Proficient in Microsoft office suite & Google docs., • Must be bilingual, Spanish / English speaking.

We are looking for an Intake Coordinator to join our Intake team as we grow to be one of the top home infusion providers in the country. Amerita’s intake coordinator are responsible for working in coordination with the sales and pharmacy teams process patient referrals and admissions in a timely m

Job DescriptionSalary: $65000-80000 Location: Hybrid Local to NYC (ability to travel onsite to client locations as needed) Salary Range: $65,000$80,000 Department: Service Desk Reports To: Service Desk Manager About the Company ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for its commitment to exceptional client service, a collaborative team culture, and a modern, non-tiered engineering model where every team member is empowered to solve problems end-to-end. Were looking for a Systems Support Engineer who thrives in dynamic environments, enjoys tackling complex challenges, and wants meaningful ownership over their work. The Role As a Systems Support Engineer, youll work across multiple client environments to troubleshoot issues, implement solutions, and support ongoing technical improvements. This is not a traditional ticket churn support role youll work directly with clients, drive root-cause fixes, contribute to projects, and help shape how the MSP operates. Youll get exposure to a wide range of technologies across infrastructure, cloud services, networking, cybersecurity, and automation. If you like variety, autonomy, and learning something new every day, this role offers that and more. What Youll Do • Diagnose and resolve advanced technical issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and various cloud and on-prem environments., • Support networking components including switches, firewalls, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing., • Own issues from start to finish triage, investigation, solution, documentation, and communication., • Collaborate with peers in a non-tiered engineering structure where knowledge sharing and equal contribution are core values., • Participate in client-facing project work, including migrations, deployments, security implementations, and system upgrades., • Identify repetitive tasks or patterns and propose automation, self-service, or process improvements., • Maintain accurate documentation and contribute to an internal knowledge base that supports scalable solutions. (Experience with all is not required but exposure to several is highly preferred.) Cloud & Productivity: • Microsoft 365, Azure AD, Intune, • Windows Server, Active Directory, Group Policy, • Meraki, Fortinet, SonicWall, • VLANs, VPNs, Wi-Fi administration, • RMM: NinjaOne, Datto RMM, or similar, • PSA: ConnectWise, Autotask, • 13+ years of experience in an MSP or fast-paced, multi-client IT environment., • Strong troubleshooting skills across systems, networking, cloud services, and security fundamentals., • Ability to diagnose unfamiliar technologies through logical analysis, research, and experimentation., • Clear communication skills with both technical and non-technical users., • A proactive mindset you automate, simplify, or eliminate repetitive tasks whenever possible., • A hunger to learn new technologies and continuously build your skill set., • Non-tiered engineering team: Everyone owns solutions end-to-end no escalations, no silos., • Variety & exposure: Support dozens of environments and technologies, keeping your work interesting and skills growing fast., • Professional growth: Mentorship, certification support, and hands-on project work accelerate your career., • Impact: Your ideas for automation, efficiency, and client improvement are expected and implemented., • Culture: Collaborative, curious, motivated team that values accountability and innovation.

Job DescriptionSalary: $65,000-$80,000 About Us:ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced Service Desk Engineer to join their team. Department: Service Desk Reports To: Service Desk Manager Location: Local to NYC area (with ability to travel to the city) The Role As an IT Support Engineer, youll take on diverse technical challenges across infrastructure, cloud, networking, and security. Youll work directly with clients and teammates to diagnose, resolve, and prevent issues while also driving improvements to processes, documentation, and tools. This role is not about closing tickets. Its about thinking on your feet, adapting to new situations, and finding solutions that stick. If you thrive on variety, get bored with monotony, and are always asking how can we do this better?, this is the place for you. What Youll Do Handle advanced technical issues across multiple environments (Windows, macOS, Linux, Microsoft 365, Google Workspace, Azure, networking, security, etc.). Take ownership of problems from start to finish, ensuring fast, effective, and lasting solutions. Collaborate with peers a team of equals to share knowledge, mentor, and improve outcomes. Contribute to and refine the knowledge base so that solutions scale. Identify repetitive tasks or patterns and propose automation, self-service, or process improvements. Support projects such as migrations, deployments, and security enhancements. What We Expect You to Bring A strong foundation in IT systems, networking, and security but more importantly, the ability to learn and adapt quickly. Proven experience troubleshooting complex problems, even without prior exposure to the platform or tool. A logical, methodical approach to problem-solving and diagnosis. Hunger to expand your knowledge and tackle new challenges. A mindset that repetitive work should be eliminated, automated, or simplified. Clear communication skills with both technical and non-technical people. Experience in a Managed Services or fast-paced multi-client environment is highly valued. Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus, but curiosity, capability, and hunger to improve matter most. Why Join Us No tiers, no escalations just a non-tiered team of highly skilled engineers. Variety and exposure work across dozens of environments and technologies. Impact your ideas for automation, efficiency, and self-service are expected and implemented. Growth support for certifications, training, and new opportunities. Culture hunger, innovation, accountability, and collaboration drive everything we do.