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  • MTech Distributors
    Technical Support Agent
    Technical Support Agent
    hace 13 días
    $17–$25 por hora
    Jornada completa
    Bay Ridge, Brooklyn

    MTech is looking for a Technician to provide support for our Point-of-Sale consumers. You would be responsible for answering customer phone calls and emails to ensure their equipment is running as intended. Responsibilities include (but are not strictly limited to): • Answering support phone calls and emails to assist with customer concerns, • Setting up, testing, and troubleshooting equipment in-house, • Assisting with account maintenance tasks on various backends, • Understanding current and future products and their features Role Requirements: • Phone etiquette and strong speaking skills, • Understanding of intermediate technical knowledge (how to set up a router, troubleshooting on Windows, iOS and Android OS), • Willingness to visit customer locations and install equipment, with attention to detail lining up with company standards Preference given to applicants with language proficiency in Arabic and/or Spanish.

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