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General Manager (Restaurant / Airport Lounge) JFK Airport - New Terminal One Plaza Premium Group Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board! The Lounge General Manager leads all aspects of lounge operations, ensuring exceptional guest experiences while upholding corporate policies, safety standards, and service excellence. This role combines operational leadership with hands-on service, including bartender, concierge, and customer-facing duties. The GM is accountable for cost efficiency, team performance, and overall lounge profitability. Lounge Operations • Oversee day-to-day lounge operations to deliver a seamless and welcoming customer experience., • Drive operational goals by prioritizing, organizing, and meeting deadlines for all projects and objectives., • Respond swiftly to customer complaints and inquiries, performing root cause analysis to implement corrective and preventive measures., • Attend operations meetings and provide actionable updates and solutions., • Ensure appropriate staffing levels to maximize productivity and profitability., • Partner with sales teams on lounge access and revenue generation., • Manage financial performance in line with budgets and targets., • Oversee procurement and inventory management to maintain required stock levels., • Identify growth opportunities within the airport, including potential new lounges or business ventures. Quality & Brand Standards • Ensure every guest interaction reflects the highest service standards and brand values., • Maintain compliance with operational manuals and corporate procedures., • Conduct regular internal audits (e-LSQ) to monitor and elevate service quality. People Leadership • Conduct performance reviews and provide ongoing coaching for team members., • Ensure staff are well-trained, equipped, and empowered to excel in their roles., • Establish performance metrics, routines, and tools to foster a culture of quality, safety, engagement, and productivity. Requirements • Minimum 10 years’ hospitality experience (hotel, resort, private club, or airport lounge), including at least 5 years in a management role, ideally in F&B., • Background in luxury hospitality or premium airport lounges strongly preferred., • Proven ability to work under pressure with excellent organizational and time management skills., • Strong leadership, communication, and team motivation skills., • Experience in budgeting, forecasting, and financial planning., • Strategic thinker with a proactive, solution-oriented mindset., • Service-driven with meticulous attention to detail and a hands-on approach., • Able to thrive in a fast-paced, multicultural environment., • Flexible schedule, including nights, weekends, and holidays., • Willingness to travel as required (particularly during new lounge development)., • Eligible to work in the U.S. without visa sponsorship; relocation not available., • Successful completion of pre-employment screening and background check required.

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking experienced, responsible and thorough Housekeepers to create and maintain a clean, comfortable and safe environment for our residents. You will not only maintain resident apartments, restrooms, common areas, as well as office and surrounding areas clean according to housekeeping standards and procedures, but always with a friendly, courteous and positive attitude. You will often come into contact with residents, resident families, other guests and team members, and we expect those encounters to be pleasant and professional. In this role you will be cleaning assigned areas of the community in accordance with the guidelines established by the Director of Housekeeping. The loving care, attention to detail and great customer service you bring to housekeeping are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). The ideal candidate will have the following skills/qualifications: • A pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be very swift yet thorough with cleaning practices, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Experience working with a senior population is preferred, • Must be able to work in a fast-paced environment while dealing with a demanding customer, • Must be able to communicate in English, • Is able to adjust to different personality types and situations in positive ways, • Must always be reliable, caring and positive in actions and demeanor, • Maintains an abiding respect for the elderly and remains calm at all times

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, responsible and well-mannered Porter to create and maintain a clean, comfortable and safe environment for our residents throughout our community. You will be required to maintain the cleanliness and orderliness of our busy common areas, including bathrooms, function rooms, stairways, hallways, the parking lot, sidewalks, windows, carpets, floors and all other public areas, as required. You will often come into contact with residents, resident families, other guests and team members, and we expect you to maintain a friendly, courteous and positive attitude at all times, so that these encounters are always pleasant and professional. In this role you will be cleaning assigned common areas of the community in accordance with the guidelines established by the Director of Housekeeping and will assist the Director when and where needed. Special cleaning projects and assistance with snow removal as necessary may be required. The loving care, attention to detail and great customer service you bring to your responsibilities as a Porter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). The ideal candidate will have the following skills/qualifications: • An upbeat, friendly, pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be consistent, reliable and thorough with all cleaning practices, • Must excel in providing cleaning services in a fast-paced environment, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Prior experience working with a senior population is preferred, • Must be able to communicate in English

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, responsible and well-mannered Porter to create and maintain a clean, comfortable and safe environment for our residents throughout our community. You will be required to maintain the cleanliness and orderliness of our busy common areas, including bathrooms, function rooms, stairways, hallways, the parking lot, sidewalks, windows, carpets, floors and all other public areas, as required. You will often come into contact with residents, resident families, other guests and team members, and we expect you to maintain a friendly, courteous and positive attitude at all times, so that these encounters are always pleasant and professional. In this role you will be cleaning assigned common areas of the community in accordance with the guidelines established by the Director of Housekeeping and will assist the Director when and where needed. Special cleaning projects and assistance with snow removal as necessary may be required. The loving care, attention to detail and great customer service you bring to your responsibilities as a Porter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). The ideal candidate will have the following skills/qualifications: • An upbeat, friendly, pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be consistent, reliable and thorough with all cleaning practices, • Must excel in providing cleaning services in a fast-paced environment, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Prior experience working with a senior population is preferred, • Must be able to communicate in English

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, responsible and well-mannered Porter to create and maintain a clean, comfortable and safe environment for our residents throughout our community. You will be required to maintain the cleanliness and orderliness of our busy common areas, including bathrooms, function rooms, stairways, hallways, the parking lot, sidewalks, windows, carpets, floors and all other public areas, as required. You will often come into contact with residents, resident families, other guests and team members, and we expect you to maintain a friendly, courteous and positive attitude at all times, so that these encounters are always pleasant and professional. In this role you will be cleaning assigned common areas of the community in accordance with the guidelines established by the Director of Housekeeping and will assist the Director when and where needed. Special cleaning projects and assistance with snow removal as necessary may be required. The loving care, attention to detail and great customer service you bring to your responsibilities as a Porter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). The ideal candidate will have the following skills/qualifications: • An upbeat, friendly, pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be consistent, reliable and thorough with all cleaning practices, • Must excel in providing cleaning services in a fast-paced environment, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Prior experience working with a senior population is preferred, • Must be able to communicate in English

Job Description Looking for a career where you can make a difference in someone else's life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You'll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You'll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal "hospitality with a higher purpose." We know you'll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking experienced, responsible and thorough Housekeepers to create and maintain a clean, comfortable and safe environment for our residents. You will not only maintain resident apartments, restrooms, common areas, as well as office and surrounding areas clean according to housekeeping standards and procedures, but always with a friendly, courteous and positive attitude. You will often come into contact with residents, resident families, other guests and team members, and we expect those encounters to be pleasant and professional. In this role you will be cleaning assigned areas of the community in accordance with the guidelines established by the Director of Housekeeping. The loving care, attention to detail and great customer service you bring to housekeeping are fundamental to the quality of life and the general wellbeing of our residents every day. Full Time, Part Time, and Per Diem schedules available The ideal candidate will have the following skills/qualifications: • A pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be very swift yet thorough with cleaning practices, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Experience working with a senior population is preferred, • Must be able to work in a fast-paced environment while dealing with a demanding customer, • Must be able to communicate in English, • Is able to adjust to different personality types and situations in positive ways, • Must always be reliable, caring and positive in actions and demeanor, • Maintains an abiding respect for the elderly and remains calm at all times

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking experienced, responsible and thorough Housekeepers to create and maintain a clean, comfortable and safe environment for our residents. You will not only maintain resident apartments, restrooms, common areas, as well as office and surrounding areas clean according to housekeeping standards and procedures, but always with a friendly, courteous and positive attitude. You will often come into contact with residents, resident families, other guests and team members, and we expect those encounters to be pleasant and professional. In this role you will be cleaning assigned areas of the community in accordance with the guidelines established by the Director of Housekeeping. The loving care, attention to detail and great customer service you bring to housekeeping are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). The ideal candidate will have the following skills/qualifications: • A pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be very swift yet thorough with cleaning practices, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Experience working with a senior population is preferred, • Must be able to work in a fast-paced environment while dealing with a demanding customer, • Must be able to communicate in English, • Is able to adjust to different personality types and situations in positive ways, • Must always be reliable, caring and positive in actions and demeanor, • Maintains an abiding respect for the elderly and remains calm at all times

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking experienced, responsible and thorough Housekeepers to create and maintain a clean, comfortable and safe environment for our residents. You will not only maintain resident apartments, restrooms, common areas, as well as office and surrounding areas clean according to housekeeping standards and procedures, but always with a friendly, courteous and positive attitude. You will often come into contact with residents, resident families, other guests and team members, and we expect those encounters to be pleasant and professional. In this role you will be cleaning assigned areas of the community in accordance with the guidelines established by the Director of Housekeeping. The loving care, attention to detail and great customer service you bring to housekeeping are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week. The ideal candidate will have the following skills/qualifications: • A pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be very swift yet thorough with cleaning practices, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Experience working with a senior population is preferred, • Must be able to work in a fast-paced environment while dealing with a demanding customer, • Must be able to communicate in English, • Is able to adjust to different personality types and situations in positive ways, • Must always be reliable, caring and positive in actions and demeanor, • Maintains an abiding respect for the elderly and remains calm at all times

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, responsible and well-mannered Porter to create and maintain a clean, comfortable and safe environment for our residents throughout our community. You will be required to maintain the cleanliness and orderliness of our busy common areas, including bathrooms, function rooms, stairways, hallways, the parking lot, sidewalks, windows, carpets, floors and all other public areas, as required. You will often come into contact with residents, resident families, other guests and team members, and we expect you to maintain a friendly, courteous and positive attitude at all times, so that these encounters are always pleasant and professional. In this role you will be cleaning assigned common areas of the community in accordance with the guidelines established by the Director of Housekeeping and will assist the Director when and where needed. Special cleaning projects and assistance with snow removal as necessary may be required. The loving care, attention to detail and great customer service you bring to your responsibilities as a Porter are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Tues–Sat or Sun–Thurs). The ideal candidate will have the following skills/qualifications: • An upbeat, friendly, pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be consistent, reliable and thorough with all cleaning practices, • Must excel in providing cleaning services in a fast-paced environment, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Prior experience working with a senior population is preferred, • Must be able to communicate in English

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, responsible and thorough Laundry Attendant to create and maintain a clean, comfortable and safe environment for our residents. The Laundry Attendant will clean linens, uniforms and resident clothing and linens according to housekeeping standards and procedures. In this role you will report to the Director of Housekeeping and assist where needed. The care and attention you bring to your laundry responsibilities help improve the quality of life and general wellbeing of our residents every day. The ideal candidate will have the following skills/qualifications: • Must be able to read, speak and write English and follow simple written and oral instructions., • Must be able to learn job duties during a short period of training of one to two weeks., • High school diploma or equivalent is required., • A pleasant and courteous demeanor is a must when dealing with peers, supervisors, guests, residents and management, • Must be consistent, reliable and thorough with all cleaning practices

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! As a luxury assisted living community, we operate much like a high-end hotel. And that means delivering the ultimate experience in guest services and hospitality every day and in every way. We are seeking an experienced, responsible and well-mannered Housekeeper to create and maintain a clean, comfortable and safe environment for our residents. You will not only maintain resident apartments, restrooms, common areas, as well as office and surrounding areas clean according to housekeeping standards and procedures, but always with a friendly, courteous and positive attitude. You will often come into contact with residents, resident families, other guests and team members, and we expect those encounters to be pleasant and professional. In this role you will be cleaning assigned areas of the community in accordance with the guidelines established by the Director of Housekeeping as well as supporting the Director as needed. The loving care, attention to detail and great customer service you bring to housekeeping are fundamental to the quality of life and the general wellbeing of our residents every day. Must be able to work at least one weekend day per week (Sun–Thurs). 8a-4pm The ideal candidate will have the following skills/qualifications: • A pleasant and courteous demeanor when dealing with peers, supervisors, guests, residents and management, • Must be very swift yet thorough with cleaning practices, • Experience providing cleaning services in the restaurant, healthcare, hospital, hotel, hospitality or similar industry is a plus, • Experience working with a senior population is preferred, • Must be able to work in a fast-paced environment while dealing with a demanding customer, • Must be able to communicate in English, • Is able to adjust to different personality types and situations in positive ways, • Must always be reliable, caring and positive in actions and demeanor, • Maintains an abiding respect for the elderly and remains calm at all times

We are proud to promote from within, and many of our Guest Services Managers have advanced into senior leadership roles within the property. The Garden City Hotel is seeking an experienced and driven Guest Services Manager to join the leadership team at our iconic luxury property on Long Island. Thi

Job Description Looking for a career where you can make a difference in someone else’s life? Where opportunities abound to advance your future, both personally and professionally? The Bristal Assisted Living is the place for you. You’ll thrive in a premier senior care organization that values you as an individual — not just your experience and skillsets, but your unique talents and energy. You’ll enrich the community in which you work, and that community will enrich you. We call what we do at The Bristal “hospitality with a higher purpose.” We know you’ll make an impactful difference. Because the difference is you. Come join us! We are seeking a talented Maintenance Assistant to assist with property maintenance and repairs of our luxury assisted living community. In this role, you will be responsible for all aspects of property maintenance, including plumbing, carpentry, electrical, painting, furniture assembly, snow removal, equipment repair, preventative maintenance. Having HVAC experience is considered a plus. At times, you may come into contact with residents, resident families, other guests and team members, and we expect you to maintain a friendly, courteous and positive attitude at all times, so that these encounters are pleasant and professional. The care, attention to detail and superior customer service you bring to your maintenance responsibilities are fundamental to the quality of life and the general wellbeing of our residents every day. The ideal candidate will have the following skills/ qualifications: • Previous maintenance/repair experience and skilled in one or many of the areas noted above, • Experience working in a hotel, apartment complex, residential community, assisted living community or skilled nursing facility is a plus, • Ability to work independently as well as part of a team, • Kind, patient and compassionate demeanor when encountering residents, management, family members and guests, • Ability to multi-task, prioritize workloads and juggle many hats at the same time, • Must have a stable work history and solid references, • A minimum of a high school diploma is required, but some college or advanced training is preferred

Job Description JOB TITLE: Regional Vice President of Operations REPORTS TO: VP of Operations Become Part of the AFP Management Corporation. AFP Management Corporation is located in Great Neck, NY and is an Owner/Operator Hotel Group who operates both Branded and Non-Branded hotel chain scale, which includes Select/Full-Service Hotels and Lifestyle/Resort Properties. Joining the Team gives you a rewarding career opportunity with a nationally based hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. We are looking for a talented Regional Vice President of Operations to join our team at AFP Management! Location: This position will be based into the Great Neck area. This position does require up to 90% travel to the portfolio assigned region of hotels. A successful candidate should have major branded hotel experience and revenue management systems certifications.(Marriott, Hilton, IHG and Upscale, Lifestyle Resorts is a plus) Position Overview: The Regional Vice President of Operations directs and monitors all short and long- term performance objectives and strategic planning initiatives for a specific portfolio of hotels. The Regional Vice President of Operations is responsible for the effective operational management of the hotels so that they achieve and exceed their foretasted revenue goals and guest satisfaction targets. Working in close partnership with the Senior Vice President of Hotels & Corporate Leaders, the Regional Vice President of Operations will be assigned a portfolio of hotels and provide leadership for all hotels, motivating managers and team members, to carry out the mission. The Regional Vice President of Operations is accountable for directing and coordinating the resources, tasks, requirements, systems, and processes related to the day-to-day operations of the hotels, for creating an energized and positive work environment that results in the delivery of exceptional guest service, and for identifying opportunities for further efficiencies. Candidate must have 5 years’ previous multi-property operational management experience as an exceptionally strong Regional Vice President of Operations. Hilton/Marriott/IHG experience is a plus. Additionally, this candidate must have strong experience in budgeting, forecasting, payroll, expense control, employee and guest relations, with proven service training skills, leadership, team building, and be a “results driven leader” showcasing a track record of driving the Brand Balanced Scorecards. Job Requirements: • Responsible for the overall financial performance of the region by maximizing top line revenue and optimizing EBIDTA., • Ensure that each hotel is maximizing the Guest and Associate experience, exceeding Brand Thresholds., • Develop, maintain and ensure compliance with AFP Mgmt. Corp. and brand hotel operating policies and procedures., • Motivate, coach and train GMs, set goals and hold GMs accountable, and provide appropriate feedback, rewards, and recognition., • Hold GMs effectively accountable for managing and motivating associates and achieving overall financial results, and guest and associate satisfaction., • Ensure proper, appropriate and timely operations reporting and record keeping both at the AFP Mgmt. Corp. hotels and at the corporate office. Exceeding Annual Finance Control Audits., • Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and ensure the development of, and adherence to, AFP Mgmt. Corp. hotel operations policies, protocols and SOP’s., • Primary Functions, • Lead the process of developing, with the active participation of the GMs and the corporate team leaders, the annual Business Plan for each hotel., • Ensure implementation of AFP Mgmt. Corp approved Business Plan for each hotel., • Ensure Operations within AFP Mgmt. .Corp. approved budget for each managed hotel., • Gain and maintain excellent knowledge of competition and general industry trends., • Monitor operating results and compare outcomes with budgets, other AFP Mgmt. Corp. managed hotels’ performances and with industry averages., • General safety of all AFP Mgmt. Corp. Hotels guests and associates through safety inspections and compliance, administering of safety awareness programs and training, conducting accident investigations when needed, and timely communication with the SVP of Hotels. The ideal candidate will be: • Work jointly with other company leaders to ensure that key objectives are met., • Work with all senior leaders to ensure we are leading in associate engagement and loyalty, produce top brand performance in guest satisfaction, deliver accurate forecasts that meet and exceed financial performance., • Have oversight of and mentor highly engaged and top-performing area General Managers to support Associates, Sales, Revenue, Engineering, Food & Beverage, and Operations., • Coach and mentor all leaders to help them reach their full potential; establish clear expectations in their role., • Regularly hold and actively participate in meetings with the properties' Leadership teams to review performance and analyze data and industry trends to improve processes and procedures., • Work with leadership on property capital improvements and budget oversight.., • Conduct monthly property visits to review all aspects of the operation and serve as a cultural ambassador of our core values to all associates., • Work closely with sales & marketing and revenue management to help achieve and exceed RevPAR goals., • Work with all areas of the leadership teams taking time to understand our programs and how programs or practices affect our operations and culture; be the catalyst to prevent any working silos., • Be transparent with all stakeholders, taking the time to understand everyone's responsibilities and how to best partner with the individuals to determine field subject matter experts, celebrate our culture, and seek feedback while holding everyone accountable., • Read daily Emails from AFP Mgmt. Corp General Managers/Corporate Team and respond as appropriate., • Conduct private daily telephone call meetings with each General Manager to review daily emails, daily flash reports, daily activities and performance outcomes., • Conduct monthly meetings of Department leaders and General Managers to review operations outcomes, progress, and accountability., • Inspect all hotels for Quality Assurance standards., • Track all performance standards for each hotel. Performance standards include:, • Brand Quality Assurance., • RevPAR Index – Exceeding Fairshare and Growing YOY Performance., • Net Operating Income (NOI)., • Record keeping and reporting., • Supplies storage, ordering and POR/PAR protocols., • Brand Guest Satisfaction Thresholds., • Conduct regular and timely performance reviews of GMs. What are we looking for? • To fulfill this role successfully, you must possess the following skills:, • Approachable and easily engaged in general conversation to build rapport quickly, outstanding interpersonal skills for a wide range of audiences., • Must have exceptional organization, follow-through, and excellent communication skills., • Must have a proven record of the ability to lead others at all levels of the operations, develop leaders and teams successfully, hold everyone accountable, and produce a unified team., • Demonstrated success in owner relations within a variety of situations and a track record in achieving results., • (5) years in a Multi-Property operational oversight role within midscale, lifestyle, or luxury hospitality companies- preferred. Hilton/Marriott/IHG experience is a plus., • Willingness to travel +/- 90% of the time with the needs of the business and performance., • Approaches all items with a collaborative effort; values input, and experiences of others look to uncover all areas that need to be addressed to remove any barriers., • Passionate for best-in-class results; comfortable in being “the” decision maker when needed yet can “allow” others to take the lead when needed. AFP Mgmt. Corp is an equal opportunity/AA/Disability/Veteran employer.

Job Description Are you someone who takes pride in creating a great first impression? We’re looking for a professional, organized, and customer-focused individual to join our team as a Client Experience Specialist. This role is essential to delivering the level of hospitality and attention to detail our guests expect. This position goes beyond a traditional front desk role—you’ll play a key part in keeping the dealership running smoothly while ensuring every guest feels welcomed and taken care of. ???? What You’ll Do Guest Experience & Front Desk • Greet every guest promptly with a warm, professional approach, • Answer and manage incoming calls efficiently and accurately, • Direct clients to the appropriate department or team member, • Maintain a clean, organized, and polished front desk area at all times Hospitality & Showroom Experience • Maintain and refresh the guest lounge and coffee/snack areas throughout the day, • Ensure all hospitality areas are clean, stocked, and presentable, • Help create a comfortable, high-end environment for every visitor Administrative Support • Assist with daily operational tasks across departments, • Accurately log and track key dealership items and activity, • Support internal systems and basic data entry tasks Team Support • Work closely with sales and service teams to help ensure a smooth customer experience, • Assist with follow-ups and internal communication when needed ✅ What We’re Looking For • Strong customer service or hospitality experience (retail, restaurant, hotel, etc.), • Professional appearance and communication skills, • Highly organized with strong attention to detail, • Ability to multitask in a fast-paced environment, • Positive attitude and team-first mindset ???? Why This Role is a Great Opportunity • Be the face of a luxury, customer-focused dealership, • Gain experience across multiple departments (sales, service, operations), • Clear path for growth within the organization, • Stable schedule and supportive team environment Pay Rate: $20/hour - $22/hour We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.