Newark
Job Description Barista responsibilities include educating customers on our menu, making recommendations based on the customer's preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista should have customer service skills, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable (while experience is not required, it is preferred). Ultimately, the barista ensures an excellent experience for our guests. First Priority - Customers: • Immediately greet customers as they arrive, • Engage customers after taking orders (i.e. “How are you today?”), • Educate customers on menu items and answer any questions they ask, • Discern customer's preferences and make recommendations accordingly, potentially up-selling, • Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup), • Receive and process payments (cash and credit cards), • Serve prepared food, like cookies, pastries and muffins, • Prepare and serve beverages following recipes Second Priority - Between Customers: • Keep the bar area and equipment clean, • Brew drip coffee as needed, • Maintain an empty dirty dish bin, • Wash and put away dishes in the kitchen, • Fill the drinking water container, mason cup tray, and buffet items, • Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor, • Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise, • Complete tasks on the checklist (for the appropriate shift) with initials by completed tasks, working ahead to ensure completion after the shift is over., • Complete daily tasks as possible (first shift), and complete after end of day (second shift), • If there is time and it is appropriate, complete items on the next shift's checklist, • If the above is complete, ask your manager for something to do, • Notice if equipment operates properly and report any maintenance needs, • Comply with health and safety regulations