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Job Description Sr. IT Support Engineer New York Metropolitan Area | Hybrid Who We Are: Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices. We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients. We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more. HalcyonFT is Excellence in IT. Position Overview: We are hiring for a full-time Senior IT Support Engineer in The New York City area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients. What You'll Do: -Provide advanced technical support for Microsoft 365 services including: -Exchange Online, SharePoint Online, Teams, OneDrive, and Intune -Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment -Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads -Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools -Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication -Deploy and manage endpoint configurations and security baselines using Intune and Autopilot -Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance -Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency -Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules -Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements -Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms Required Qualifications: -6+ years of recent end-user technical support experience, including providing support to executive-level users -Strong problem-solving skills and attention to detail -Excellent written and verbal communication -Strong time management and ability to prioritize -Ability to thrive in a fast-paced environment and work effectively under pressure -Ability to be on-site daily (Monday-Friday) -Available to be on call once per quarter for one week Rewards: -$80,000 - $120,000 + Generous Quarterly Bonus -Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA, and -Travel/commuter reimbursement -4 weeks PTO and 10 paid holidays -401k employer contribution starting at 6 months of employment -Opportunities to earn technical certifications -1% of profits contributed to non-profits every quarter -Great Place to Work Certified Company DescriptionFormed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit .

Job DescriptionDescription: NYC Healthcare Management Organization Now Hiring IT Desktop Engineer. 5 to 10 Year extensive experience as a Desktop Systems Engineer. Location: Midtown NYC. (On-site) Salary Range: $90,000.00 To 125,000.00 + Benefits Unrestricted Work Authorization Required JOB SUMMARY: The Desktop Engineer is a critical role that focuses on ensuring the smooth deployment, management, and support of desktop systems for the entire organization. You will utilize your expertise with Intune, SCCM and other tools for application packaging, deployments, imaging, and inventory control to enhance desktop environments. You will play a key role in supporting projects such as Unified Endpoint Management to transform the way desktop images are created, managed, and deployed across the organization. You will utilize your expertise in scripting and automating processes to aid our effort in achieving zero-touch image deployments and maintenance of desktop systems. Please note this role is based out of our Queens Health Center. DUTIES AND RESPONSIBILITIES: Collaborate with clients to understand their IT needs and challenges, providing expert advice and support for desktop environment management, troubleshooting, and optimization. Design, create, and manage application packages for deployment using ManageEngine, SCCM, Microsoft Intune, and other tools ensuring proper configuration and distribution across client environments. Develop, manage, and maintain desktop images for various operating systems and configurations. Efficiently deploy these images to both new and existing systems, adhering to client requirements, security, and best practices. Develop and maintain scripts and automation workflows to streamline and automate various aspects of desktop image creation, deployment, and management, with a focus on achieving zero-touch deployments. Assist in maintaining software and hardware inventory tracking systems, regularly updating databases to ensure accurate and current information. Oversee patch management processes, including the automated deployment and verification of updates. Generate detailed reports on patch status, compliance, and any encountered issues. Create and maintain thorough documentation for processes, configurations, and deployments, ensuring all procedures are clearly documented and accessible for future reference. Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems. Contributes to team effort. Performs other duties as assigned. Requirements: EDUCATION AND EXPERIENCE: Bachelor’s degree in Engineering, Computer Science, Information Systems, a related area, or equivalent work experience. 5-10 years of extensive experience as a Desktop Systems Engineer or in a similar role, with a proven track record of supporting desktop infrastructure projects and initiatives 5-10 years of experience using SCCM for imaging and deployments 3+ years of experience using Intune for imaging and deployments Experience using Manage Engine Endpoint Central, Script Logic and or Desktop Authority is a plus Microsoft Endpoint Administrator certification is desired. Microsoft Modern Desktop Administrator certification is desired. ITIL V4 certification is desired. KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrated experience in a desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM. Proficiency in Microsoft Intune and SCCM for application management and deployment. Advanced proficiency in PowerShell scripting, Windows Management Instrumentation (WMI) Microsoft Deployment Toolkit (MDT), Active Directory, and Group Policies with demonstrated experience in developing automation solutions for desktop environments. Strong problem-solving skills, excellent communication abilities, and the capacity to work independently as well as collaboratively within a team. Strong understanding of desktop imaging technologies, deployment methodologies, and best practices, with hands-on experience in image creation, customization, and deployment processes. Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner. Strong communication and interpersonal skills, with the ability to collaborate effectively with team members, stakeholders, and vendors to achieve common goals and objectives. Attention to detail, ability to meet deadlines and prioritize deliverables for competing high-priority projects, and excellent time management skills. PHYSICAL DEMANDS: Occasional travel to Health Centers and other locations as needed. BENEFITS AND COMPENSATION: Medical, Dental, Vision, Pharmacy, and Mental health benefits at no cost to all benefits-eligible employees and their eligible dependents Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays) 401(k) Plan with employer contribution Life Insurance Tuition Reimbursement Short Term and Long-Term Disability Benefits Legal Services Wellness Benefits

Job Description Our client is an established, privately held, growing, New York-area government contractor. Our client’s focus is in providing Information Technology (IT) Services to city, state and federal government clients. We are currently seeking a skilled IT Cloud Specialist to work in a full-time onsite role on a large scale project at a client location in Manhattan, New York City / Newark, New Jersey. Reporting to the IT Project Manager, the IT Cloud Specialist is responsible for assisting in the design, implementation, management, and support of cloud computing networks utilizing Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop (AVD) and Citrix technologies to ensure a smooth end-user experience, optimal performance, and strong security across the IT infrastructure. The ideal candidate will have relevant technical education / certifications, 5+ years of IT cloud computing experience and strong technical expertise in VDI, Citrix, and AVD. Experience in Construction or Building related organizations is highly desirable. Must be solution and customer-focused with effective communication skills, and demonstrated ability to meet user needs with IT cloud solutions. PRIMARY RESPONSIBILITIES INCLUDE: • Configure, implement, manage, maintain, troubleshoot and support IT cloud solutions within Microsoft Azure and Citrix Cloud., • Configure, install and update cloud software, manage user accounts and monitor networks and system performance., • Assist in designing, deploying, and managing VDI solutions such as Citrix XenDesktop / XenApp or Microsoft AVD., • Manage documentation, contribute to improvement efforts, and automate processes using scripting., • Oversee VDI image management, troubleshoot and resolve issues related to Citrix VDI and AVD, ensuring high availability and disaster recovery, monitoring performance, and collaborating with IT security teams to enforce security policies., • Work closely with Project Management, IT, Engineering and other stakeholders. Ensure that cloud solutions and systems perform properly and that all business requirements are successfully met., • Implement and support new client requirements and customizations., • Consistently engage with clients and stakeholders to maintain relationships and ensure high levels of satisfaction. CANDIDATE REQUIREMENTS INCLUDE: • Bachelor’s Degree in Computer Science, Information Technology, or closely related field. Relevant IT cloud certifications such as Microsoft Azure, AWS Cloud, Google Cloud, CompTIA Cloud+ or Certified Cloud Security Professional (CCSP). Other VDI-related certifications such as VMware VCP-DTM, Citrix CCA-V/CCP-V, or Microsoft AZ-140 a plus., • 5+ years of experience implementing, managing and supporting large scale IT Cloud networks and platforms., • Prior experience in Construction or Building-related organizations is highly desirable., • Experience managing VDI, including Citrix and/or Microsoft AVD. Hands-on experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Cloud services. Proficiency in Windows Server administration, Active Directory, and networking concepts required. Proficient knowledge of the VDI stack and experience with scripting languages like PowerShell. Familiarity with monitoring tools for Citrix environments (Citrix Director)., • Experience with other virtualization technologies (VMware, Hyper-V), and knowledge of security best practices for virtualization and remote access., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Experience with Project Management principles and practices such as ITIL, Scrum, LEAN, Agile, or DevOps., • Effective problem-solving and relationship-management skills. Prior experience collaborating closely with users, clients, stakeholders and technology suppliers to resolve technical issues., • Excellent verbal, written and interpersonal communication skills with users, clients, team members, technical staff, and management. Able to interface, communicate and maintain effective relationships with team members and all levels of management on an ongoing basis and work as a trusted IT professional., • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for use in communication, analysis & tracking., • Key Competencies: Collaborative Work Style, Customer Service Focused, Problem-Solver, Professional, Resourceful, Results-Focused, Solutions Focused, Self-Motivated, Team-Player., • Must be able to pass a required background check and/or security clearance to work on government projects. TEAM RESPONSIBILITY: Serve as a key member of the client's IT team. Collaborate with internal team members, users, clients and vendor partners. Mentor team members. KEY RELATIONSHIPS / STAKEHOLDERS: • IT Project Manager, • Internal Team Members, Users, Clients and SME's, • Client and Technology Partners RELOCATION ELIGIBILITY: No relocation assistance provided. Local, qualified New York City metro area candidates will be given preference and priority. Qualified candidates willing to self-relocate to the New York City metro area will also be considered. COMPENSATION & BENEFITS INFORMATION: • Base Salary Range: $120,000 - $150,000, commensurate with experience and qualifications, • Benefits Include: Health & Dental Insurance, Paid Time Off, 401-K with match, FSA, Company Paid Training, etc. POSSIBLE COMPARABLE TITLES: • IT Cloud Engineer, • IT Cloud Architect, • IT Cloud Administrator, • IT Cloud Consultant, • DevOps EngineerCompany DescriptionTalent Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries. Visit us at: Solution Partners is a full-service Talent Acquisition and Solutions Firm. Our primary focus is the placement of senior-level professionals and executives for clients in Healthcare, Consumer Products, Business-to-Business Services and related industries.\r\n\r\nVisit us at:

Job Description Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities • Provide phone support and remote remediation for workstation issues, • Troubleshooting and resolving customer system problems across a broad range of technologies, • Provide installations of new software and upgrades, • Provide installation of service Packs and security updates, • Provide onsite support and installations to clients when necessary, • Knowledge of Microsoft operating systems and desktop applications, • Experience with installing, configuring, and administering a broad range of technologies, • Excellent written and verbal communication skills, • Certifications a plus Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR J1kS4NsHyt

Job Description NOC Technician Location: East Hanover, NJ or NYC or remote options available. Department: Engineering Division: Corporate Job Status: Full-Time Work Shift: Must be available all shifts About BlackHawk Data BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions. Here, you won’t just do a job—you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong. Come build what’s next with a team that’s going places 💻 Learn more about us: 🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram Position Overview We are seeking a self-motivated and high-potential NOC Engineer to join our innovative and dynamic team. As a NOC Engineer, you will have the opportunity to provide exceptional service to our diverse range of clients in industries like Commercial, Healthcare, Financial, Education, and Public-sector. Daily responsibilities: • Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e-mail accounts., • Conduct daily preventative maintenance checks and services on managed devices within client infrastructure., • Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues., • Network Troubleshooting: Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation., • Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution., • Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities., • Maintain customer technical information in accordance with defined documentation standards., • Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical/professional certifications., • Perform OS patching and vulnerability sweeps on Customer environments., • Provide flexible shift scheduling based on operational needs and offer emergency on-call support on a rotating schedule., • Perform any other duties as assigned. System responsibilities: • Manage and monitor IT infrastructures including Microsoft Active Directory, Exchange, DNS, DHCP, PowerShell scripts, Azure services, AWS services, VMware technologies, and server infrastructures., • Manage server infrastructures including Dell VXRail, Cisco UCS, standalone servers, and hyper-converged solutions., • Manage and maintain monitoring and alerting system like Zabbix to ensure system integrity and performance., • Troubleshooting desktop and Windows OS issues., • Assess and identify appropriate solutions for system integration, providing recommendations for implementation and troubleshooting., • Manage customer’s overall Fortinet environment, including making firewall policy changes as well as updating firmware., • Minimum 5+ years of technical support experience with event/alert management, incident, and change management processes., • Minimum 3 days on site at East Hanover, NJ office., • Demonstrated expertise in networking, routers, switches, firewalls, wireless devices, and security protocols., • Proficiency in network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (EIGRP, OSPF, BGP)., • Strong understanding of Route/Switch and Wireless technologies., • Demonstrate a good understanding with Voice/VOIP technologies, including but not limited to IP Phones, Voice gateways, and old land lines., • Previous experience in Help Desk or NOC roles is required, with Cisco Certification considered advantageous., • Exceptional interpersonal skills, strong work ethic, communication skills, and customer service abilities., • Proactive approach to problem-solving and troubleshooting techniques., • 5+ years of experience in systems engineering or related IT roles, with desktop support experience aligned with stated technologies., • In-depth knowledge of Microsoft ecosystems, cloud services (Azure & AWS), VMware technologies, and various server technologies., • Strong understanding of Fortinet product suite, including FortiGate’s, FortiManager and FortiSwitches., • Strong understanding of Cisco product suite include catalyst, nexus, and wan routers., • An active Fortinet certification such as FCP or FCSS, • An active Cisco CCNA, CCNP certification, • Any course certifications/accreditation, • Any equivalent certification (Palo, Arista, F5 etc.) What We Offer • Competitive Pay., • Comprehensive health, dental, vision, and 401(k), • Regular coaching, career development, and advancement path., • A collaborative culture that celebrates learning, innovation, and high performance 1ic4eZJ2Ps

Job Description Job Title: Service Engineer L2 Location: Tekscape Office, NYC Travel Required: As needed to client sites in Tri-state area. FLSA: Exempt, Full Time Salary: 65-75K Reports to: Director of Support Services About Tekscape: Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. We operate via two physical locations in the United States. Based on our engineers’ advanced technical knowledge and by leveraging our strategic relationships with the world’s leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration. Job Summary: The Service Engineer L2 provides the resource coordinator assistance in the acknowledgment, classification, and assignment of client tickets. The Service Engineer L2 is the first line of defense as well as an escalation point for Service Engineer L1 resources to assist either remotely or onsite at customer facilities handling customer requests, problems and/or incidents. Service Engineer L2 will assist with desktop, network and systems issues coming from tickets created via alerts, email, or phone calls. The Service Engineer L2 will also be the onsite resource to fulfill regularly scheduled onsite support commitments to various clients. Responsibilities: • Assist the resource coordinator in ensuring engineers are prioritizing and following up on the ticket queues regularly., • Resolve support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks., • Escalation point for Service Engineer L1 items that are not able to be closed., • Provide accurate, comprehensive notes on work performed to account for time spent with customers., • Responsible for routinely recording ticket time accurately and updating ticket progress regularly in accordance with engineer policies., • Perform basic hardware troubleshooting on desktop/laptops, printers, mobile devices, rackmount servers., • Provide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive, and QuickBooks., • Support and troubleshoot common mail platforms and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast., • Triage with external vendors and manage the process to assist customers on systems, software, or network related issues., • Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications., • Provide intermediate support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling., • Deliver high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social engineering defense., • Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware., • Participate in after-hours client projects including cloud migrations/conversions, major upgrades, office relocations, and hardware refreshes., • Apply intermediate understanding of network principles such as DNS, DHCP, TCP/IP., • Deployed to client sites as needed to solve client issues., • Provide onsite support coverage as needed for clients with regularly scheduled onsite support., • Provide ad-hoc and temporary onsite support coverage tickets., • Provide end-user account and end-user endpoint troubleshooting and support., • Experience supporting desktop and laptop hardware., • Experience in supporting server hardware., • Experiencing in installation and removal of data closet and server room equipment such as, but not limited to, • Servers, • Firewalls, • Routers, • Switched, • Uninterruptable Power Supplies ('UPS') Devices, • Endpoint VOIP Devices, • Strong troubleshooting skills and abilities., • Advanced knowledge of Microsoft Office suite., • Advanced understanding of e-mail and spam technologies, and how messaging flows through these systems., • Intermediate understanding of cyber-security concepts and technologies like Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web-filtering and social engineering., • Experience with management of end-user domain accounts and mailboxes., • Ability to complete workstations and laptops following build guidelines and checklists., • Familiarity with file system support including permissions, sharing, backups and restores., • Strong documentation and communication skills, • Experience with PSA/Ticketing systems to track ticket closure and time spent on tickets., • Understanding of the ConnectWise PSA and ability to manage and administer the PSA backend infrastructure and settings., • Participate in after-hours on-call rotation for technical services support/Help Desk. Preferred Skills • Experience in other Managed Service Provider environments is preferred but not required., • Experience with troubleshooting and remediation of workstation and laptop hardware, • Experience with management of Active Directory accounts/groups/objects, • Experience troubleshooting Microsoft Office Suite Products, • Experience with management and troubleshooting of end-user email issues and mailboxes., • Office 365, • Experience with the management and troubleshooting of end-user mobile device issues., • Experience with Public (Azure) and Private Cloud environments., • Experience with Cisco and Meraki networking. Education and Personal Skills: • Minimum of 3 years plus experience with maintaining, troubleshooting, and supporting of end-user technology, mobile devices, and applications., • Desire and ability to motivate oneself and quickly develop new skills., • Excellent written and verbal communication skills applicable to a customer service role, • Excellent planning and organizational skills, as well as sound independent judgment, • Able to travel for business and work beyond normal business hours when necessary., • Able to lift and transport moderately heavy equipment such as computers, power supplies and servers more than 50lbs., • Client satisfaction rate of 90%+, • Annual KPI of 1700 engineering hours (142 Monthly), • Service Ticket & Time Compliance Policy adherence of 95%+ Tekscape employees enjoy the following benefits: • Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA, • Paid Parental Leave (NYS Paid Family Leave), • 401(k) plan with matching company contribution, • Vacation/ Paid Time Off / Sick Leave, • Professional Development Programs, • Commuter benefits through ConnectYourCare, • Employee Referral Programs, • Fitness/Wellness Perks through Justworks, • Corporate-Branded Swag & MORE We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge. Powered by JazzHR Pfn4xTV8vh

Job Description Job Title: Service Level Engineer 1 Office Location: New York Office ("HQ") Travel Required: As needed in the Tri-state area Employment Term: Full-Time Employee ("FTE") Salary: 55-65K Reports To: Service Delivery Director About Tekscape: Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers' deep technical knowledge and leveraging our strategic relationships with the world's leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration. The Team: Tekscape's Service Desk team provides customer support and expertise in the reactive and proactive management and maintenance of client desktop and server solutions. We excel at supporting and client infrastructure, from simple topologies to the latest hyper-converged technologies with an emphasis on best practices. In addition, our customer service approach to understanding client goals ensures successful support and execution and client satisfaction. The Service Desk team is looking for a qualified Level 1 Systems Engineer with proven systems support skillsets and excellent customer service delivery. In addition, S/He should understand how to support day-to-date operations of Microsoft products/services and remote access / virtual desktop solutions. Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge. About the Position: The Service Level Engineer I will be the front line for supporting Level 1 -2 client incidents and service requests and maintaining client infrastructure. S/He will provide both physical and virtual desktop and server support. The Systems Support Engineer will work in a team environment to deliver exceptional levels of technical expertise and customer service to Tekscape's clients in the Greater New York/New Jersey region. Job Duties & Responsibilities: • Responsible for routinely recording ticket time accurately and updating ticket progress regularly in accordance with service desk engineer policies, • End-User/Server Hardware and Peripheral Support, • Keep End-User/Server Equipment and Application Documentation Up-to-date and Accessible, • End-User/Server OS and Application Support, • End-User/Server Active Directory Account Support, • End-User/Server Email Access Support, • End-User/Server File Access Support, • End-User/Server Remote Access Support, • End-User/Server Mobile Device Support, • End-User/Server Peripheral Hardware Support, • Office 365 product and licensing support, • Create and Maintain End-User Workstations/Server Templates, • Create and Maintain Workstation/Laptop/Server Templates, • Create & Maintain client Joiner & Leaver checklists and processes, • Excellent written and verbal communication skills applicable to a customer facing role, • Strong technical and client-facing documentation/presentation skills, • Excellent planning and organizational skills, as well as sound, independent judgment, • Strong troubleshooting skills to assist with resolution and escalation of client incidents and service requests, • Experience managing and supporting various desktop operating systems and moves, adds, and changes within a Microsoft Active Directory-centric network (Win 7 & 10+), • Hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, SMB/CIFS, TCP/IP, Firewalls, software deployment, etc., • Experience with Microsoft Windows server operating systems and technologies (Win Server 2008 – 2019+), • Experience with on-premises and cloud-based Microsoft Email Solutions (Exchange 2013-2016 & Office 365), • Experience troubleshooting problems within a remote desktop or virtual desktop platform (VMware Horizon & Citrix), • Understanding and support of public cloud platforms (AWS and Azure), • Understanding and support client virtualization platforms and environments (VMware ESX & Microsoft Hyper-V), • Coordination/Escalation to third party vendors for support escalations, • Experience with group policy configuration and deployment, • Experience troubleshooting basic connectivity issues with desktops, servers, and networks, • Experience installing SAN Storage and configuring it with VMWare / Hyper V, • Experience with Converged and Hyper-Converged Technologies, • Experience maintaining and troubleshooting a Hyper-V environment with a Failover Cluster or managed by SCCM, • Previous experience working within ConnectWise (Automate) ecosystem, • Scripting and automation experience, • Minimum of 3 years plus experience with maintaining, troubleshooting, and supporting of various technology environments, • Client satisfaction rate of 90%+, • Annual KPI of 1700 engineering hours (142 Monthly), • Service Ticket & Time Compliance Policy adherence of 95%+ Tekscape employees enjoy the following benefits: • Excellent Benefits (including medical, dental, vision, life insurance, and more), • Maternity/Paternity Leave, • 401(k) plan with matching company contribution, • Holiday/Vacation plans, • Development & training, • Commuter benefits, • Outstanding Employee Referral Programs, • Frequent company events and outings We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge. Powered by JazzHR GpHuuslWVf

Job Description Desktop Engineer Location: New York, NY 10004 Salary Range: $85,000 - $100,000 THE OPPORTUNITY Group One Trading is looking to hire a full-time Desktop Engineer who is passionate about all aspects of user support, including monitoring, actively engaging end-users, troubleshooting, and providing a high level of customer service. In this hands-on, front-line support role on our Systems Team, we desire a candidate with strong problem-solving, customer-service, critical thinking, and communication skills who can collaborate across functional groups. WHO WE ARE We are committed to creating a diverse environment and are proud to be an equal opportunity employer. At Group One, we value transparency and collaboration coming from unique perspectives and backgrounds. We hire bright, analytical, and competitive people and train them to be the best in the industry. We strive to create a workplace in which all employees have an opportunity to participate and contribute to the success of the business. A healthy work-life balance is essential to sustaining our work culture and our overall success. We rely on our employees to spur creativity, enhance problem-solving, and help us thrive in the high-pressure trading industry. WHAT WE DO Group One Trading was founded in San Francisco in 1989, and we've become one of the largest privately held options trading firms in the United States, with brilliant people on our team in New York, Chicago, Philadelphia, and San Francisco. We continue to expand our presence on exchanges as the options trading space evolves and grows. Armed with expertise developed through a rigorous training program, our traders provide competitive liquidity across a broad range of securities. We manage portfolios of thousands of securities and electronically stream two-sided quotes across multiple exchanges. Group One is wholly owned by its founders and employees, and all our trading is proprietary, placing both the rewards for our success and managerial oversight directly in our team's hands. THE SKILLSET A broad, multi-platform skill set is what we look for, but there will be plenty of learning opportunities no matter how many of these skills you bring in with you. We also encourage applicants with various levels of technical backgrounds to apply. Our ideal Desktop Engineer possesses the following: • Minimum of 2 years of experience working in a technical role, • Proficient in providing support, troubleshooting, and configuring system hardware, • Expertise in troubleshooting Windows Desktop and Server Operating Systems, including Windows 10, 11, Windows Server 2016, 2019, and 2022, • Knowledgeable in Microsoft Active Directory/AAD/Entra, Azure, DHCP, DNS, Exchange Online, and deployment of Windows Updates, • Familiarity with Microsoft SQL Server & SQL Database Management, • Experience working with a VMware vSphere environment, • Demonstrated proactive problem-solving and critical thinking skills, • Understanding of fundamental networking concepts, including TCP/IP, FTP, and routing, • Ability to lift up to 30 lbs. and crouch beneath desks for equipment installation WHAT TO EXPECT AS A DESKTOP ENGINEER Within 1 month, you complete your initial orientation as well as become familiar with our environment, our infrastructure, and our business. You begin a comprehensive, cross-functional training plan to learn more about every aspect of our firm. Within 3 months, you will be proficient in system monitoring, proactively identifying potential issues in the proprietary trading system and responding effectively to incidents. You will begin to gain confidence in performing software maintenance tasks, troubleshooting basic networking issues, and providing user computer setup support. Additionally, your collaborative skills and proactive problem-solving approach will be evident as you actively engage with teams, contribute to documentation efforts, and propose improvements to enhance system stability and performance. Within 6 months, you will have gained proficiency in troubleshooting complex issues and can provide timely and effective support to all users. Additionally, you will begin to take on a leadership role in collaborative efforts, contributing significantly to proposing system enhancements, and fostering a culture of continuous improvement within the team. This is a hybrid role that requires a significant in-office presence to work directly with our technology team & trading staff, in-person. THE BENEFITS Our Desktop Engineer earns a competitive salary, including a performance-based bonus. We provide fantastic benefits, including 401(k) and Roth 401(k) retirement plans with employer matching, medical, dental, vision, generous vacation time, paid holidays, parental leave, and flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses. If this sounds like the right opportunity for you, apply today! Please fill out our initial 3-minute, mobile-friendly application for the Desktop Engineer role. We look forward to meeting you! Job Posted by ApplicantPro

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking an IT Support Engineer II to join the global IT Team. As part of StubHub's global IT team in our New York City office, you'll work with colleagues worldwide to keep everyone working effectively. Whether responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.Location: Hybrid (3 days in office/2 days remote) - New York, NYAbout the team:We are a collaborative and cooperative team that operates on cutting-edge technology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying on cutting-edge tech ensures that we are always striving for excellence. One unique aspect of our team is the absence of ego. Any team member can be asked to do anything from prepping office desks to learning and coding complex automation scripts. We actively encourage curiosity and questions regarding why things are done a certain way and welcome recommendations for improvement.What You'll Do: • Provide IT support to StubHub teams in person, through our technology support tools, and via our ticketing system., • Leverage Azure Automation and complementary tools to streamline request handling and empower organizational self-service, removing bottlenecks and improving efficiency., • Maintain an IT equipment inventory, anticipating future needs while avoiding wasted surplus., • Support the transition from on-premise to Azure for various corporate and production workloads., • Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating employees' accounts that leave the organization., • Keep our corporate environment updated (via Intune, Kandji, Azure Update Management, and third-party tools such as Patch My PC) to keep our users and infrastructure secure., • Administer our productivity and collaboration tools, such as Zoom, Slack, Jira Cloud, Adobe, and Confluence, and help drive employee engagement with them., • Work collaboratively on projects to further improve our procedures and processes., • Proactively identify and implement innovative solutions and technologies to enhance IT support services and improve operational efficiency., • 3+ years providing IT support to a company with multiple office branches, • Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack, Jira Cloud and SharePoint Online, • Experience working with a ticketing platform (Jira Service Mgmt), • Intermediate-level experience with Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD…), • Experience deploying machines with automation tools (e.g., Autopilot) and basic Automation/Scripting experience, preferably using Windows PowerShell, • Basic understanding of networking (subnets, VLANs) Prior experience managing switches and wireless area networks a plus, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base and upside that tracks with your impact., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$100,000—$100,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job DescriptionSalary: $85k-$95k Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. • Our clients love us and oursatisfaction surveys show it at a consistent 97%, • We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support, • No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!, • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with our Professional Services team. Job Responsibilities: • Tech who delivers top-level customer support and enjoys helping people, • Work on tickets from the board sorting by priority, • Provide a great customer experience, • Manage expectations by communicating with the client all relevant information, • Respond to incidents in a timely manner, • Resolve incidents efficiently, • Help with information relevant to creating documentation, • Detect patterns that indicate wider and bigger issues Skill Requirements: • This is an mid-level position with onsite (at client locations) as needed., • We require at least 3 years of Windows-based IT support experience, • One of the following certifications:, • CompTIA Security+, • CompTIA Network+, • Microsoft Modern Desktop, • Microsoft 365 Administrator, • Excellent communication skills, • Assist and help the MAC Team to grow their knowledge - continuously updating documentation for the clients while working on tickets, • Keen attention to detail, the memory of patterns, and interest in problem-solving, • Consistently demonstrate the My IT Crew Core Values and meet standard metrics

Job DescriptionSalary: $40,000 - $60,000 Premier Managed IT Service Company that delivers IT products and services to small businesses in the United States is looking to add an experienced, on-site Help Desk Engineer in New York for one of our clients. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team. We demand people who: • Care about our clients, • Are passionate about what they do, • Are team players, and willing to help other team members, • Believe in doing things right the first time, • Are dedicated to continual improvement, • Embody positivity Everyday Duties • Respond to incoming calls and e-mails regarding information technology problems, using help desk software., • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications, • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources., • Communicate with third-party support and PC equipment vendors., • Identify and learn appropriate software and hardware used and supported by the organization., • Provide superior service and customer support, • Diagnose and perform on-site installations, repairs, maintenance, and tasks Qualifications • Previous help desk experience, • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills, • Highly self-motivated and directed, • Ability to effectively prioritize and execute tasks, • Experience with Windows desktop and server operating systems, including Windows 2003-2016 and Windows XP - Windows 10, • Experience with Mac OS X Configuration and troubleshooting, • Knowledge of Microsoft Active Directory, • Knowledge of computer hardware, • Good understanding of the organization's goals and objectives, • Experience working in a team-oriented, collaborative environment, • Ability to absorb and retain information quickly, • Ability to present ideas in user-friendly language, • Proven analytical and problem-solving abilities, • Customer service orientation, • Ability to conduct research into a wide range of computing issues as required Education Requirements: Bachelor's degree Preferred Certification Requirements: • A +, • Network +, • Microsoft MCITP certification Job Type: Full-time/ On-Site Salary + Benefits: • $40,000.00 - 60,000.00 /year Some of Our Benefits include • Paid Time Off (PTO), • Access to 401K with match, • Subsidized individual & family health, dental, and vision insurance plans, • Ongoing company-funded professional development & education allowances, • Much more! Must Complete the company Assessment to be considered for hire: #ZR

Job DescriptionSalary: $100k-$120k PLEASE NOTE: For the greater New York City area applicants, this is an in-office position. Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it. • Our clients love us and oursatisfaction surveys show it at a consistent 97%, • We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support, • No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!, • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward. We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT Support Engineer Duties and Responsibilities: • Provide oversight and mentorship to the team in addition to your technical role., • Suggest and organize team-building activities., • Ensure team performance and understand on metrics., • Act as a resource to the rest of the team for rapid decisions and direction., • Through Root Cause Analysis, discover training needs and provide coaching. Senior IT Support Engineer Requirements and Qualifications: • 5+ years of relevant technical experience with Microsoft end-user and cloud technologies., • 2+ years of relevant lead experience with multiple technicians, • Experience in managing customer expectations., • Demonstrable experience in incident, problem, and change management., • ITIL Foundations V3 or V4 certification is highly desired., • Excellent ability to present information in a manner that is clear and concise., • Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally., • Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and co-workers and remain calm in stressful circumstances.

Job Description Perimeterwatch We are an Astoria, Queens based IT & Cyber Security solutions provider looking for an ambitious IT professional with a minimum of 3 years of experience as a network/systems engineer. WE ARE NOT a placement company or a staffing agency. The candidate we are searching for now will be looking to join a growing, team first environment that helps take their employees' IT careers to the next level. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. They also will be working on a daily basis in the following main categories and should have experience in each: - Project management- Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) • Virtualization- Storage & Backup- Networks (Routing & Switching)- Server infrastructure, • Supporting end users in a Windows environment. Preferred Skills: (ideal but not required) A foundation of or working knowledge in all the below will make the ideal candidate. - Configuration and management of various Security Technologies (UTM Firewalls/Anti-Malware/MFA/VPN/DLP et.al) • Introductory SIEM usage and analysis, • Analyze & Process data from multiple threat intelligence tools, • Configuration/administration of VMware and or Hyper-V- Configuration/administration of Active Directory, • Configuration/administration of Microsoft Exchange/Office 365, • Configuration/administration of backup systems, • Configuration/administration of Cisco routers and switches, • Working knowledge in network security technologies (Firewalls, anti-virus, etc.), • Knowledge of networking monitoring tools and protocols, • Support of desktops and desktop applications- Implementation and administration of WSUS Although specific certifications are not required, they are a big plus. Including:, • MCSE or MCITP certification, • VMware certification of any kind, • Cisco certifications (CCNA or higher)- Checkpoint, Cisco, Palo Alto or Fortinet Security Certifications About Perimeterwatch Technologies We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. Perimeterwatch, is a Managed Security Services Provider (MSSP) that specializes in security auditing, security infrastructure design and deployment services, and ongoing management and support of our clients' infrastructure. Furthermore, out of its Data Center Perimeterwatch provides access to its cloud based security services including zero day breach detection, web application firewalls, DDoS defense and enterprise security of cloud based service provider environments (AWS, Azure and Google). We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. Upon completion of training the selected candidates will work directly with the following: - Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) - Breach Detection and Intrusion Prevention - Anti-Malware and Ransomware - Virtualization (Citrix, VDI. VMware & Hyper-V) - Storage Area Networks and backup solutions (SANS) - Complex networks (Routing & Switching) - Server infrastructure Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States. Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities. Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com Who are we looking for? The Retirement Plan Administration (RPA) team is responsible for the compliance testing, government reporting, plan terminations, and retirement plan compliance for Vestwell's bundled clients. Part of the team focuses on administration for our large plans and the other part works on small plans. We are looking for someone to join our large plan/audit team. This team is the go-to subject matter experts on qualified retirement plan rules and operations - often operating as an internal consulting group, defining and guiding retirement plan specific strategic, operational and product improvements across the company. The team ensures cross-functional alignment in iterating and executing the annual retirement plan administration process, overseeing the retirement plan compliance of Vestwell's clients and driving product improvements. The RPA team is seeking an experienced retirement plan administrator to join this dynamic and agile team. The ideal candidate is a motivated individual who is able to manage their own block of responsibilities, confidently answer retirement plan questions and collaborate with the team to improve workstreams. What will you be doing? • Year end testing for DC plans, • Answer questions from the client service team on retirement plan subjects, • Assist with plan terminations and EPCRS corrections, • Experience in Retirement Plan Administration for Qualified Plans, including working on IQPA audits, • Exceptional understanding of plan administration, compliance testing and IRS regulations, • Excellent written & oral communication skills, • Meticulous attention to detail & organization, • Passion for helping people, • Proficient in Microsoft Office Suite & G suite, • Proven ability to think analytically & operate independently within set deadlines, • Team player, • Shows ownership and initiative in all aspects of work OUR BENEFITS We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan office, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan! OUR PROCESS It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process. For your awareness you will only receive correspondence from any other domain not ending in Vestwell.com is not our Recruitment team. Vestwell's Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell's California Privacy Rights Policy.