Field Service Technician
hace 14 días
Greenvale
Job Description Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects. What You'll Do • Provide onsite and remote Level 1/2 support for client environments., • Troubleshoot and resolve issues related to:, • Workstations and laptops., • Microsoft 365 and user account issues., • Printers and peripheral devices., • Basic server and line-of-business application issues., • Network connectivity, wireless access, and firewall-related concerns., • Travel to client sites to perform technical support, remediation, deployment, and installation work., • Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves., • Support onsite project tasks such as:, • Network equipment installations and replacements., • Firewall and switch swaps., • Wireless deployments., • Endpoint deployments and refreshes., • Basic server and infrastructure upgrades., • Escalate complex issues appropriately to senior engineers or project resources., • Clearly communicate progress, blockers, and technical findings to internal teams and client contacts., • Document work performed, technical findings, and client environment details in IT Glue., • Use Halo PSA for ticket management, time entry, and work tracking., • Use Ninja RMM for remote access, monitoring, and endpoint support., • Maintain professionalism and strong customer service while representing the company onsite., • Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows.You’re a Good Fit If You:, • Have strong troubleshooting skills and are comfortable working independently in the field., • Communicate clearly with both end users and internal technical teams., • Are organized, reliable, and detail-oriented., • Are comfortable balancing reactive support work with scheduled onsite tasks., • Enjoy working directly with clients and providing a high level of service., • Can adapt to different client environments and technologies quickly., • Understand when to resolve issues independently and when to escalate.Preferred Experience, • 2+ years of experience in a managed services, field support, or IT support role, • Experience supporting:, • Microsoft 365, • Windows 10/11, • Windows Server, • Basic Azure and Entra ID environments, • Network infrastructure including switches, firewalls, and wireless, • Familiarity with technologies such as:, • SonicWall, • Meraki, • UniFi, • Ruckus, • Experience with IT documentation platforms and PSA/ticketing systems preferred., • Valid driver’s license and ability to travel to client locations as needed.Position Details, • Job Type: Full-time, • Location: Based onsite in our Midtown Manhattan office., • Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office., • Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed. Requirements Ideal Background · Strong foundational knowledge of Microsoft and networking technologies. · Interest in long-term technical growth. · Strong documentation and communication skills. Certifications that help you stand out (but are not required): · Microsoft (AZ-104, AZ-800, MD-102, SC-300) · Cisco CCNA or equivalent · SonicWall SNSP or Fortinet NSE 5 · VMware VCP · Google Workspace Administrator Benefits • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Parental leave, • Professional development assistance, • Referral program, • Vision insurance