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Job DescriptionBenefits: • Health insurance, • Paid time off The Job Cost Accountant we need is an accurate and expert accounting or administrative professional who can help property owners put their lives together after a traumatic event such as a fire or flood. If you can perform well in stressful situations, have excellent communication skills, enjoy working in a fast paced environment, and have serious attention to detail you've come to the right place. As a Job Cost Accountant, you will be working with property owners and the office staff to ensure that all jobs are costed properly, accurately, and follow the guidelines. You will be practicing continuous improvement every day as you establish rapport with insurance carriers, customers, vendors, subcontractors, adjusters, agents and fellow team members! Responsibilities: • Manage all phases of job costing, • Maintain various accounting, computer and financial records, • Be empathetic and show a sense of urgency while communicating through modern technology, • Establish a rapport with insurance carriers, customers, vendors, subcontractors, adjusters, agents and fellow employees, • Focus and dedication to providing excellent customer service, • Assist other team members when needed and foster a positive working relationship with other departmentsQualifications:, • Minimum two years of accounting experience, QuickBooks, • Minimum two years of data entry experience, • Experience with RMS (Corelogic) is preferred but not required, • Must be able to prioritize and manage time, • Excellent communication skills, • Ability to multi-task in a fast-paced, dynamic environment, • Have the ability to work nights/weekends and overtime, if needed, • Willingness to work hard and sweat the details!Compensation and Benefits:, • Pay based on experience and certifications, • Bonus opportunities based on performance, • Continuing Leadership Development - our company grows from the inside and offer paid training opportunities to advance your career., • Great culture and team dynamicPlease apply if you are a perfectionist who enjoys working for a winning team! We are looking forward to discussing this opportunity with you. We support and hire Veterans and we are an Equal Opportunity Employer!

Job DescriptionCompany Description INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all. As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions. We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture. SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation. Job Description The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products. • • Technical support & internal product support by phone, emails, and web cases through Salesforce, • • Provide step-by-step instructions to fix technological issues, • • Access instruction manuals to help users utilize their software or hardware properly, • • Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer., • • Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution., • • Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions, • • Accurately gather and record customer information, issues, and solutions using Salesforce and other software, • • Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards, • • Work with Technical Support manager to ensure and find solutions to more complex issues, • • Perform other duties assigned by the Technical Support ManagerQualifications, • Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers, • • Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change., • • Proven experience with problem solving skills to deliver highest level of service excellence, • • Ability to work both independently and as part of a best-in-class team, • • Self- motivated, ability to thrive in a fast- moving, and constantly evolving environment, • • Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty, • • Ability to multi-task, prioritize and manage time effectively, • Strong phone skills and active listening, • • Accept constructive criticism and customer feedback regarding their experience, • • Positive attitude, willingness to learn, team player, outgoing, patient, and genuine, • • Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.), • • Experience with CRM systems and practices (Salesforce, SAP), • • College or Bachelor’s degree and/ or proven career path to excellence in customer support, • • Experience in a product technical support role., • • Tech savvy (Android, IOS, Smart Home Technology), • • Proficiency in Windows and Office 365 suite Additional Information • 9-hour standard business hours (including 1 hour lunch), • Typical hours of 8 am-5 pm, Monday through Friday., • Optional work from home on Monday and Friday after the initial training period, • $55k + commensurate with experience., • Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions., • Gain expertise in innovative access control and automation technologies., • Opportunities for professional growth and training in a fast-evolving industry., • A collaborative and supportive work environment focused on technical excellence and customer satisfaction.