As an Online Chat Representative, you will be the primary point of contact for customers seeking assistance with products or services via live chat. You will provide timely, accurate, and helpful responses to customer inquiries, resolving issues and promoting customer satisfaction. Key Responsibilities: • Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via live chat, addressing concerns and resolving issues efficiently., • Troubleshoot and Resolve Issues: Identify and resolve customer complaints, escalating complex cases to higher-level support when necessary., • Product Knowledge: Provide accurate information about products and services, ensuring customers have a seamless experience., • Documentation: Maintain detailed records of customer interactions and transactions., • Collaboration: Work with internal teams to enhance customer experience and resolve issues. Required Skills: • Excellent Written Communication: Strong written English skills with attention to detail., • Multitasking: Ability to handle multiple chat windows and prioritize tasks effectively., • Problem-Solving: Strong analytical and problem-solving skills to resolve customer issues efficiently., • Technical Skills: Familiarity with chat support software, CRM systems, and basic computer applications., • Customer-Centric Approach: Empathy and patience when dealing with customer concerns. Work Environment: • Remote Work: Many online chat representative positions are remote, requiring a reliable internet connection and a quiet workspace., • Flexible Hours: Some positions offer flexible hours, while others may require working specific shifts, including evenings and weekends. Qualifications: Education: High school diploma or equivalent; some employers may prefer a college degree. Experience: Previous customer service experience, especially in an online or chat environment, is often preferred. Training: On-the-job training is usually provided to familiarize representatives with company-specific products and services. Benefits: • 401(k) Matching., • Health Insurance., • Dental Insurance., • Employee Discount., • Flexible Schedule.
The Glen Oaks Club, a premier club in Long Island, NY, is seeking a Full - Time Line Cook. The Glen Oaks Club is known for providing its members with an exceptional and personalized experience. For nearly 100 years the Glen Oaks Club has been evolving to maintain its stature as a home away from home for its member families. Summary: Prepares food and plates dishes for members and guests. Helps keep the kitchen running smoothly by making sure areas are stocked and clean. Essential Duties and Responsibilities include the following: • Reads menu to estimate food requirements and procures food from storage., • Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, sauces, and casseroles., • Bakes, roasts, broils and steams meats, fish, vegetables, and other foods., • Adds seasoning to foods during mixing or cooking., • Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked., • Carves meats, portions food on serving plates, adds gravies and sauces and garnishes servings to fill orders., • Prepares food to members’ satisfaction as perfectly as quickly as possible., • Sets up workstation to ensure freshness and quality., • Assists in other kitchen duties as necessary for success of the operation., • Breaks down and cleans workstation at the end of service., • Ensures that kitchen is clean before leaving., • Communicates with members, co-workers, management, and the general public in a courteous and professional manner., • Conforms with and abides by all regulations, policies, work procedures and instructions., • Exhibits and maintains a professional demeanor to reflect a positive image of Glen Oaks Club., • Performs other duties as assigned by the Director of Culinary, Executive Chef and Sous Chef. Knowledge, Skills and Abilities: • Ability to cook and work in a kitchen environment., • Ability to communicate well in English and in writing., • Ability to understand and carry out verbal and written instructions in English., • Ability to interact professionally and maintain effective working relationships with superiors, co-workers, and members., • Must be able to multi-task and work in a fast-paced environment. Education/Experience: High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. Glen Oaks Club offers a generous benefits package for Full Time Employees including the following: • Group health coverage (medical, dental, & vision), • 401(k) plan, • Company provided life insurance, • Generous paid holiday schedule and paid vacation & sick days