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Job Description TITLE: Case Manager- OASAS Residential REPORTS: Deputy Director/Clinical Director FLSA CODE: Non-Exempt PROGRAM: Openings at our East Harlem, Bronx, Ward's Island, NY locations Our Mission: Since 1967, Odyssey House has gone beyond helping individuals beat drugs and alcohol. We help rebuild lives. There’s more to recovery than just getting clean. We help individuals get healthy again, too, with medical and dental care, fitness programs, support for your mental health and more. Individuals can stay with their children while in treatment, while learning new life skills, so they can stay together and repair other broken relationships in their lives. We provide educational and work skill trainings, outpatient services and available housing assistance, so individuals can step back into real life with a real future. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Pet Insurance, • Legal Assistance, • Optum Financial Service through ConnectYourCare The Case Manager is responsible for providing counseling and case management services related to substance abuse, legal, mental health, medical and vocational/educational issues. They work directly with the clients in individual and group counseling sessions on issues surrounding chemical abuse/dependency and advocates a drug-free lifestyle. The Case Manager works closely with the rest of the staff as an integral part of the clinical team. SPECIFIC DUTIES & RESPONSIBILITIES: • Provide individual counseling and case management services addressing all medical, psychiatric, housing and vocational concerns., • In collaboration with each client, formulate treatment plan, monitor achievement of objectives, review and update treatment plan in accordance with regulatory requirements and as clinically indicated., • Maintain up-to-date client clinical records including, at minimum, treatment plans, group counseling notes and progress notes in accordance with regulatory guidelines and program standards., • Conduct education/prevention groups to address topics which address chemical dependency and related issues., • Provide crisis intervention services., • Responsible for ongoing client discharge planning., • Perform room inspections and addresses client’s needs in relation to successful completion of Activities of Daily Living (ADL), including money management, medication management, and personal hygiene and other life skills which support recovery., • Provide other therapeutic services through active participation, observation and evaluation of each assigned clients engagement in the resident hierarchy, job functions, and social and recreational activities., • Facilitate house and community meetings including morning & evening meeting, etc., • Operate as a liaison with all referral agencies providing regular verbal and written progress reports., • Establish community and agency affiliations which address client needs and strengthen the delivery of services., • Provide education and direct services to family members, as appropriate, in regards to resident’s substance abuse and related behavioral issues., • When necessary, conduct client screening for contraband and collection of samples for urine toxicology testing., • Attend regularly scheduled staff meetings and case conferences., • Attend all required in-service training seminars., • Participate in quality improvement activities., • Other relevant duties as required. REQUIREMENTS: EDUCATION/TRAINING AND EXPERIENCE KNOWLEDGE, SKILLS AND ABILITIES • High School Diploma/GED required., • Familiarity with computer operation (Microsoft Word, AWARDS, Outlook programs) preferred., • Two (2) year’s experience working as a case manager in a residential setting preferred., • CASAC-T preferred., • Must be able to work a flexible schedule. Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job Description Title: RN MS Tele Float Location: Watertown, NY Duration: 13 weeks Shift: 12*3/ Night Weekly Gross: $2000- $2500(Based on experience) Job Description: The MS/Tele FLOAT RN provides high-quality patient care across multiple units, including Med/Surg, PCU, ICU, ED, and Pediatrics. The nurse must be adaptable, experienced, and comfortable floating to meet staffing needs, with a focus on coronary care and acute patient management. Key Responsibilities • Provide nursing care across various units, including Med/Surg, PCU, ICU, ED, and Pediatric units, • Deliver patient-centered care, including assessment, teaching, and spiritual support, • Recognize and address safety issues; use proper patient lifting techniques, • Function well under stress, using creative problem-solving and critical thinking, • Delegate tasks and assume leadership roles as required, including charge nurse duties, • Collaborate with multidisciplinary teams to ensure optimal patient outcomes, • Minimum 1 completed successful travel assignment, • Previous hospital RN experience preferred, • Coronary care experience required, • Graduate from an accredited School of Nursing, • BLS, • Thorough knowledge of nursing principles, • Strong interpersonal, organizational, and communication skills, • Leadership skills with ability to prioritize and delegate effectively About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Job Description PRIMARY PURPOSE Assist physicians and/or advanced practitioners in patient diagnosis by performing patient intake, specimen collection, and other lab and testing services. Promote operational efficiency and patient satisfaction through execution of clinical and administrative duties. Collaborate with clinical team members to provide the highest quality of patient care possible. ESSENTIAL JOB DUTIES Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary RANKESSENTIAL FUNCTION DESCRIPTIONClinical Responsibilities Approximately 70% • Using our WOWs, obtain patient vitals, physical stats, and medical history for each patient visit., • Perform phlebotomy and EKG as needed., • Execute lab & procedure orders, including completing appropriate forms, collecting and preparing specimens, and conducting point-of-care testing., • Retrieve laboratory and ancillary test results for review by provider., • Assist provider with setup of medical procedures, as needed/directed by provider., • Document all clinical services performed in the EMR accurately and completely., • Direct patient throughput and flow in the back office, ensuring patients are roomed, examined, and discharged timely and in an organized fashion.Administrative Responsibilities Approximately 10% • Organize medical supplies at the MA station and in exam rooms, according to company best practice, restocking rooms as needed., • Ensure the cleanliness and appearance of exam rooms for patients., • Complete daily procedure checklists., • Maintain 100% compliance with company trainings and policies., • Welcome new team members and provide support, as needed., • Engage in local marketing and marketing events, as needed. Approximately 20% • Assist with scribe duties such as:, • Assist providers with diagnostic test ordering., • Assist providers with basic patient care and setup of medical procedures., • Under provider guidance, communicate with patients, pharmacies, and labs., • Document patient follow-up needs, completed forms, and communication notes, • Track completion of non-clinical tasks discussed during the visit (e.g., referrals to outside services, educational materials provided), • Assist with maintaining accurate and updated charts for compliance and operational efficiency, • Collaborate with clinical staff to streamline documentation processes without recording medical diagnoses or provider assessments, • Assist with Patient Care Coordinator Duties:, • Greet patients upon entering the center., • Register patients for visits carefully and efficiently., • Verify patient insurance and collect patient payments accurately., • Answer and route phone calls, taking and delivering messages as needed., • Respond to and resolve patient questions and issues, as needed., • Document patient information in the EMR accurately and completely., • Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed., • Additional responsibilities as assigned. Powered by JazzHR cGRvAptNtP

Job DescriptionDescription: We are currently looking for a Neurologist to join us at our Bronx Clinic, supporting adults with developmental disabilities. This need is ONE DAY PER MONTH (9am-4:30pm). There is a possibility to also support our Brooklyn Clinic, three days per month, if able and interested in additional hours. Why Join ADAPT? It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities. For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth. SUMMARY Under the general direction of the Clinic Administrator and Medical Director, the Neurologist is responsible for the evaluation, diagnosis, and treatment of neurological disorders in pediatric and adult individuals supported by ADAPT Community Network. This role provides comprehensive neurological care in accordance with professional standards, agency policies, and applicable regulatory requirements. The Neurologist collaborates closely with primary care providers, specialists, and interdisciplinary teams to ensure coordinated, high-quality, and person-centered medical care. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Neurologist include, but are not limited to, the following: • Conducts comprehensive neurological examinations and assessments for pediatric and adult individuals., • Diagnoses disorders and diseases of the nervous system using clinical evaluation, medical history, and diagnostic testing., • Determines and implements appropriate courses of treatment for neurological conditions, including medication management and therapeutic recommendations., • Orders, performs, and interprets diagnostic tests and procedures necessary to evaluate neurological conditions., • Prescribes medications and other therapeutic interventions in accordance with New York State law and professional standards., • Refers individuals to medical specialists and ancillary services as clinically indicated., • Collaborates with primary care clinicians and interdisciplinary team members to ensure coordinated and continuous care., • Provides consultation to other medical and dental staff when hazardous procedures are contemplated or when complications arise outside of their scope of expertise., • Seeks consultation as necessary to ensure safe, effective, and evidence-based care., • Responds to medical emergencies as authorized, providing treatment when delay could result in serious harm or threat to life., • Maintains accurate, timely, and complete medical documentation in the Electronic Medical Record (EMR) in accordance with agency and regulatory standards., • Participates in interdisciplinary team meetings, case conferences, and quality assurance activities as required., • Ensures confidentiality and privacy of all medical information in compliance with HIPAA and agency policies., • Adheres to ethical principles, professional standards of conduct, and ADAPT Community Network’s mission and values., • Maintains continuous care of assigned patients and refrains from delegating diagnostic or treatment responsibilities to unqualified or unsupervised personnel., • Keeps current with advances in neurological care, treatment modalities, and best practices., • Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Medical Degree (MD or DO) from an accredited medical school., • Valid New York State Nurse Neurologist license., • Certified for prescription privileges in New York State., • Board Certified; Psychiatry specialty strongly preferred., • At least 2 years of experience providing neurological care in an outpatient clinic, hospital, or specialty practice., • Experience working with individuals with intellectual and developmental disabilities (I/DD) strongly preferred., • DEA Registration and NPI Number., • Ability to read, write, speak, and understand English., • Strong interpersonal skills to interact effectively with employees, coworkers, individuals served, families, and external partners., • Ability to maintain strict confidentiality due to the sensitive nature of the work., • Demonstrates initiative, sound judgement, and the ability to work both independently and collaboratively., • Excellent organizational, analytical, and multitasking skills., • Proficient in the use of a personal computer and electronic medical records software., • Strong oral and written communication skills., • Appropriate delineation of clinical privileges required. At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture. ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels. Requirements:

Job Description\uD83D\uDC4B Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it. Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide. As a Medical Assistant at knownwell, you will play a key role in delivering patient-centered care by managing clinical tasks and supporting the broader healthcare team. You’ll be responsible for assisting with procedures, managing patient flow, and ensuring patient records are up to date, all while providing compassionate, high-quality care. This is an exciting opportunity to be part of a collaborative environment and contribute to improving the health and well-being of patients in both primary care and obesity management settings. Schedule: In-person Monday - Friday; clinic opening April 2026Locations: Midtown East, ManhattanEMR: Athena Responsibilities: • Manage patient flow: Facilitate transitions between reception, exam rooms, and check-out, ensuring seamless care., • Assist with clinical tasks: Take vitals, gather patient history, triage, and assist with clinical procedures., • Support patient follow-up: Ensure records are updated, review test results with providers, and communicate with patients as needed., • Coordinate care: Manage patient medication prior authorizations, and assist with outgoing referrals and scheduling., • Perform administrative tasks: Support scheduling, patient check-in/out, insurance verification, and other administrative needs when needed., • Collaborate with the care team: Work closely with both clinical and front-desk staff to maintain smooth operations., • Maintain exam rooms: Ensure supplies are stocked, and rooms are ready for patient care., • Provide compassionate care: Adhere to knownwell’s mission of providing inclusive, non-judgmental care to all patients, regardless of size, background, or health status., • Virtual care: May support virtual patient care needs as part of our hybrid care model, including remote check-in and clinician support when needed. Requirements:, • High school diploma or equivalent; Medical Assistant certification preferred., • At least 1-2 years of experience in a healthcare setting, preferably in primary care, specialty care, metabolic health, or weight management., • Experience with prior authorizations and referrals is a strong plus., • Strong organizational skills and attention to detail., • Excellent communication and interpersonal skills., • Familiarity with electronic medical records (EMR) systems (Athena experience preferred)., • Ability to manage multiple tasks efficiently in a fast-paced environment.

Job DescriptionDescription: The Medical Office Assistant (MOA) provides direct clinical and administrative support under the supervision of licensed providers and site leadership. This role supports patient care delivery, maintains accurate health records, and ensures a respectful, safe, and efficient patient experience in compliance with DFCC’s policies and regulatory standards. Essential Job Duties Patient Care & Clinical Support • Assist providers with patient visits, including preparing exam rooms and supporting patient flow, • Obtain and document vital signs and patient health information in the EHR, • Perform venipuncture and specimen collection in accordance with training and policy, • Process laboratory orders, track results, and report abnormalities to providers, • Conduct waived testing and quality control procedures per clinical protocols, • Provide patient education materials and administer screenings (e.g., depression, PreP- related, tobacco use), • Deliver courteous, culturally respectful, and professional patient interactions, • Facilitate communication between patients, providers, and care teams, • Conduct appointment reminder calls and no-show outreach per policy, • Accurately document patient encounters in the electronic health record, • Maintain confidentiality and comply with HIPAA and patient rights regulations, • Handle electronic protected health information (ePHI) securely, • Verify patient demographics, insurance, and PCP information each visit, • Support scheduling workflows and patient portal enrollment, • Monitor exam room supplies and request replenishment as needed, • Report equipment concerns or malfunctions promptly, • Collaborate effectively with interdisciplinary care teams, • Assisting with community outreach or special clinic initiatives, • Supporting training activities, meetings, or in-service programs, • Additional administrative or clerical tasks as assigned Requirements: High School Diploma or equivalent required Certificate from an accredited Medical Assistant or Medical Office Assistant program required Current BLS certification (American Heart Association) required Minimum 1 year of experience preferred; ambulatory care experience a plus Proficiency in EHR systems and data entry Strong organizational, communication, and customer service skills Ability to work independently and as part of a team Fluency in English required; Spanish bilingual preferred Physical & Work Requirements Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential function Ability to stand, walk, and move throughout a clinical environment for extended periods Ability to lift up to 20 pounds and handle medical supplies or equipment Ability to perform fine motor tasks such as data entry and specimen handling Ability to communicate effectively in person, by phone, and electronically

Job Description The Icahn School of Medicine at Mount Sinai affiliated with NYC Health + Hospitals/Elmhurst and is seeking a full time General Clinical Gastroenterologist to join as faculty. We are seeking a highly motivated physician interested in working with an urban, ethnically diverse, underserved population in a dynamic and supportive academic setting. The hospital is easily accessible by public transportation and car from all areas of New York City, New Jersey and Long Island. The GI division sees a large volume of diverse GI pathology including non-transplant liver disease. Responsibilities includes outpatient and inpatient management, performing general procedures including endoscopy, Endoscopic Ultrasound, ERCP and Esophageal Motility. The position involves teaching of residents and fellows with potential for clinical research. Candidates must have a MD degree and be board certified/board eligible in Gastroenterology with a valid New York State License, DEA and Medicaid number. We offer a faculty appointment with the Icahn School of Medical at Mount Sinai commensurate with credentials, experience and qualifications. We also offer a highly competitive compensation and benefits package including CME. Compensation ranges from $349,000 to $469,000 FTE, annualized including on-call coverage and faculty practice distributions throughout the academic year. The Mount Sinai Health System (MSHS) provides equal employment opportunity to all its employees and applicants for employment without unlawful discrimination on the basis of their actual or perceived race, creed, color, religion, national origin, sex, gender, gender expression, gender identity, age, disability, marital or parental status, sexual orientation, veteran, immigration, citizenship, or other protected status. EOE including Veterans and Disabled Company DescriptionWho We Are: Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.Who We Are:\r\nOver 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.\r\n\r\nFormed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.

Job Description Summary Provide basic Residential Habilitative training to individuals with Developmental Disabilities in their Individual Residential Alternative (group home). Essential Duties and Responsibilities include but are not limited to the following: • Provide basic training in Activities for Daily Living., • Ensures a safe training environment., • Make suggestions for further training., • Ensures all aspects of the individual’s developmental needs are addressed including behavior management, communication, nutritional well-being, medical care and socialization., • Provides an environment conducive to learning new skills., • Ensure the cleanliness of the residence and program areas as they are used throughout the day., • Prepare, along with engaging individuals in the preparation of meals, serving and clean up after meals., • Encourages positive interactions with housemates, staff and neighbors., • Encourages community integration through activities conducive to learning that can be reinforced through participation in neighborhood activities., • Take individuals to various recreational and community inclusive activities throughout the day., • Advocates for holistic care for individuals to include requests for clinical services as needed., • Administers and documents medication administration as per AMAP training and Doctor’s orders., • Notifies site nurse/management of any changes in medication, consumer condition or health., • Handle emergencies as they occur and notify appropriate supervisor/management and staff., • Reports all consumer injuries, incidents, concerns and events to management immediately., • Intervenes when needed to protect individuals., • In absence of Program Manager, uses Agency/Program protocol to notify next appropriate Administrator., • Document all activities and information in the daily log., • Provide documentation of observations and training to individuals based on their Individual Service Plan., • Tracks individual’s progress and document all services as per their individual program plan. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. High school Diploma/GED and completed the Direct Care Competency OPWDD Course, and/or completed the mandated training curriculum required for certification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description About Child Mind Institute We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments. Position Details: As part of the Anxiety Disorder Center team, you will report to Director, Pediatric OCD Intensive Service. You will work one-on-one with patients both inside and outside of Child Mind Institute in New York City, using your CMI training in evidence-based interventions including exposure and response prevention (ERP) used to treat children struggling with OCD and other anxiety disorders. In addition to direct patient care, you will maintain regular clinical notes, help with data gathering, and attend all supervision and team meetings. This is a non-exempt, full-time, hybrid position. This position requires a minimum of four (4) days per week in the office, on a schedule determined by your supervisor, in our NYC headquarters office. The in-office requirement and schedule are subject to change based on the needs of the program and the organization. You Will: * Provide one-on-one, direct care to Child Mind Institute patients. * Observe diagnostic evaluations and help with treatment planning. * Attend daily meetings with OCD Service team to discuss patient and family goals, progress, and challenges. * Enter patient data and report findings. * Provide detailed progress notes for each patient to supervisors. Enter all information into electronic health records (EHR). * Perform additional job-related responsibilities as assigned. You Have: • Bachelor's degree in psychology, education, human services or related field., • 6 months experience working with patients specifically children and young adults., • Experience with conflict resolution., • Experience handling sensitive information. #LI-on-site, #LI-hybrid. Our Benefits Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website. Pay Range The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting. EEO Disclaimer Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws. In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL). Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Job Description TITLE: Clinical Coordinator REPORTS: Program Director LOCATION: 113 East 123rd St. New York, NY 10035 Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. In addition to competitive salaries, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Legal Assistance through ARAG, • Optum Financial Service through ConnectYourCare, • Assist in the implementation and monitoring of policies and procedures and clinical support services., • Provide case management services to all AOT residents., • Provide crisis intervention services., • Facilitate Family Outreach Program., • Assist Program Director in monitoring Utilization Review, Quality Assurance, and Incident Review activities., • Ensure that staff maintains accurate and confidential records that comply with external monitoring agency standards and internal policy and procedures., • Ensure completion of all scheduled House Monitor security runs., • Guide staff in protocols for supervising visits from family and friends., • Orient and train new clinical staff., • Prepare all proposals and reports as needed., • Conduct regular clinical and administrative meetings with staff., • Ensure supervision for staff as per Odyssey House internal policies., • Prepare written six-month evaluations on staff under his/her supervision., • Meet bi-weekly for supervision with Program Director., • Bachelor's Level Clinical Degree and three (3) years of experience working in a clinical, mental health, housing or chemical dependency setting preferred., • One (1) year experience of supervision experience preferred., • Candidate should be in pursuit of a professional credential that will ensure their status as a QMHP., • Must be able to work a flexible schedule.

Job Description BAYADA Home Health Care is currently seeking an experienced Certified Home Health Aide, HHA for an opportunity completing home care visits to clients located throughout Hudson County. Please note this is a visiting aide position, so day time availability during the week is required. Candidate must have reliable transportation as travel to visit multiple patients throughout the day is required. As a Home Health Aide, you will be an integral member of a multi-disciplinary health care team that provides home health aide, skilled nursing and rehabilitative care to clients, affording them the opportunity to receive the medical care required to remain at home. BAYADA offers: • To learn more about BAYADA Benefits, click here, • Weekly pay, • Flexible scheduling to fit your lifestyle, • Short commute times – we try to match you to opportunities near your home, • Positive work environment and the tools you need to do your job, • Scholarship programs, • A stable working environment – we invest in our care team, • Paid time off, • 24 / 7 on call clinical manager support, • Feel confident, safe, and supported with PPE supplies, comprehensive infection prevention protocol, daily pre-screens, and close monitoring of the COVID-19 outbreak. A Home Health Aide must: • Have at least one year of work experience as a Home Health Aide, • Have successfully completed a recognized Home Health Aide training course and be certified to work as a Home Health Aide, • Demonstrate an ability to read, write, and effectively communicate in English, • Pass the BAYADA Competency Evaluation Examination, • Meet all state requirements, • Reliable transportation - must be able to travel to conduct in home health visits Job Responsibilities for HHA – Home Health Aides: • Activities of daily living, • Light housekeeping, • Bathing, • Grooming, • Toileting, • Nail care, • Range of motion / exercises, • Transfers / use of mechanical lifting devices, • Oral feeding, • Vital sign checks: temperature, pulse, respiration, • Home Management Tasks: laundry, meal preparation, bed making etc., • Assisting with ambulation, • Medication assistance Additional Information: Base Pay, depending upon qualifications and subject to negotiation: $26.00 - $30.00 per point As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities * Assists individuals in maximizing their strengths, interests, and abilities, upholding their personal rights, displaying patience and tolerance while providing emotional support and building positive relationships. * Supports people to meet personal goals that characterize quality of life, engages in respectful communications and conversations through person-first language, encourages socializing and facilitates activities that provide social capital and connections to the community. * Responsible for the overall supervision, protection, and care of individuals at all times including maintenance of program guidelines for the protection of individuals, facilitating learning and training in fire safety and identifying and appropriately escalating signs of an individual’s potential harm to self or others. * Ensures health, wellness and safety by providing appropriate supervision of the people we support and by managing crisis situations while adhering to applicable policies, procedures and regulations. * Provides support in a variety of settings and in accordance with each person’s individualized service and behavior support plans, utilizing support skills for people with varying levels of need and demonstrating the DDD Standards. * Ensures implementation of person-centered, individualized plans following levels of supervision and safeguards including Behavior Support Plans (BSPs), Individualized Service Plans (ISPs), Staff Action and/or Life Plans for all people we support, understanding the intentions and goals of the plans. * Maintains a clean, safe and organized therapeutic environment. * Utilizes safe and appropriate handing procedures when working with individuals and implements infection control protocols. * Assists with a variety of tasks for people we support, as appropriate/authorized, including: * Providing personal care and assisting with activities of daily living (ADLs) including intimate care and personal hygiene (e.g. bathing, dressing, and toileting), laundry and housekeeping. * Teaching/developing habilitative and rehabilitative skills. * Supporting person-centered advocacy with the individuals. * Assisting in communication, self-expression and resolving disputes amongst individuals. * Facilitating ethical decision making. * Providing supervision for and/or planning and preparing balanced meals and snacks for people we support in accordance with dietary restrictions and guidelines of specific individuals, including for modified diets or liquid consistencies. * Transporting and escorting individuals on recreational activities, medical appointments, home visits, volunteer and/or employment sites; actively participates in establishment and/or creation of schedules for, volunteer opportunities, community and/or therapeutic activities for program. * Assisting people with making purchases, as well as safeguarding personal allowance funds and any additional funds provided. * Ensures that medication is administered as prescribed, in accordance with applicable guidelines. * Assists with medication inventory, including medication cabinet checks and over-the-counter (OTC) inventory, performing within applicable timeframes and reordering medication and/or supplies, as needed. * Assists with scheduling of medical appointments for people supported and ensures that follow-up appointments are scheduled and attended in a timely manner. * Appropriately utilizes petty cash and house funds, including store cards, obtaining and maintaining documentation or receipts for purchases in accordance with applicable rules in coordination with supervisor. * Operates agency vehicle to transport individuals to and/or from programs, residences, community or other locations on a regular basis and updates related logs and maintenance sheets, coordinating appointments with supervisor. * Develops an understanding of specialized clinical knowledge for person specific needs (supporting adults, challenging behaviors, autism spectrum disorders, complex medical needs). * Implements Behavior Support Plan/Behavior Guidelines and Protocols as specified in applicable plans. * Collects, records, and summarizes data on individuals’ observable behavior. * Observes and reports any changes in behavior, or other signs and symptoms, to clinical and/or leadership team. * Communicates by phone, email and/or in person with circles of support, including families and external providers, to provide updates and/or obtain information, as directed by clinical or program leadership. * Serves as a member of a highly effective team (teamwork within the circle of support), providing feedback and communicating programmatic needs to members of team and maintaining a solution-oriented approach during conflicts. * Completes and maintains all necessary trainings and certifications, including specialized trainings based on program and position to ensure compliance with YAI policies and all applicable rules or regulations and applies skills. * Reviews communication logs daily and makes entries of events, progress notes, services and/or information; ensures all pertinent information is communicated between members of the team and/or shifts using prescribed in-house communication systems and collects and enters data as part of daily operations using an electronic health record and/or medication record (e.g. Digital Agency (DA)). * Reviews and completes all other required paperwork and documentation to ensure compliance and/or billing completely, accurately and within appropriate timeframes (e.g., notifications, logging, incident reports, update files, maintenance requests, phone calls, and tracking of incidents). * Uses foundational teaching skills (Explain, Model, Observe and Evaluate [EMOE], task analysis, essential skills, supports and modifications, etc.) and progressive teaching. * Understands behavior as communication and employs person-centered thinking to support positive interactions and prevent further escalation. * Reports maintenance, upkeep and safety concerns observed at YAI/NIPD-NJ facilities to Program Supervisor or appropriate designee. * Consults with program leadership, clinical and other direct support staff to ensure streamlined and top-quality care for individuals and attends and actively participates in team meetings. * Utilizes/demonstrates approved YAI and NJ DDD training techniques (i.e. verbal, environmental, and physical interventions, including take downs) to respond timely and appropriately to challenging and/or self-injurious behavior, ensuring the health and safety of the people we support, self and others. * Regularly provides support and/or coverage in a variety of settings and programs across assigned region and/or service delivery settings, including assisting at off-site locations (e.g. hospital) based on needs of program and/or individuals supported and remaining on shift or reporting to another program to maintain minimum coverage levels. * May participate in the development of treatment plans. * Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA). * Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) * Must be at least 18 years of age. * HS diploma or its educational equivalent; and * Must hold or obtain and maintain valid Driver’s License with no more than five (5) points. * Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Behavior Support Plan if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff. * Effective written and oral communication skills including the ability to appropriately document services provided for billing and tracking purposes. * Enthusiasm for working with people with I/DD, willingness to take initiative and ability to demonstrate positivity, patience and empathy and compassion in all interactions. * Ability and willingness to assist with a variety of supports and ADLs as requested, including regular exposure to and handling of various bodily fluids. * Basic computer skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks. * Must hold or obtain and maintain certifications and trainings as required by program assignment and persons supported including, but not limited to Non-Crisis Invention training, American Heart Association CPR/First Aid certification, NJ Medication Administration certification and Positive Behavior Supports training as scheduled by supervisor or designee, within 120 days of appointment. * Ability to develop and maintain professional relationships in alignment with YAI’s mission and vision. * Ability to remain calm in stressful situations and work in a high energy, fast-paced environment. * Ability to work beyond regularly scheduled hours/shift and/or to report to work as scheduled on holidays, in inclement weather or during other emergencies to maintain minimum coverage requirements of program, unless otherwise authorized. Preferred Qualification Requirements (desired requirements beyond MQRs above) * Work or life experience supporting people with intellectual/developmental disabilities. * Knowledge of intellectual and developmental disabilities (I/DD), clinical syndromes and/or I/DD with cooccurring behavioral/mental health needs. Schedule: Thursday - Sunday 11pm -7am Benefit Highlights * DailyPay available - Work today, get paid today! * Tuition reimbursement * Medical and dental insurance - with options for family and more extensive medical plans, as well as vision (for Full time positions) * Paid vacation, holiday, and sick time (depending on time type) * 403(b) retirement with employer matching contributions * Life insurance and long-term disability * Discounts on travel, entertainment, wireless services, shopping, and more. Check out our benefits page to learn more! Compensation * $19/hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities * Assists individuals in maximizing their strengths, interests, and abilities, upholding their personal rights, displaying patience and tolerance while providing emotional support and building positive relationships. * Supports people to meet personal goals that characterize quality of life, engages in respectful communications and conversations through person-first language, encourages socializing and facilitates activities that provide social capital and connections to the community. * Responsible for the overall supervision, protection, and care of individuals at all times including maintenance of program guidelines for the protection of individuals, facilitating learning and training in fire safety and identifying and appropriately escalating signs of an individual’s potential harm to self or others. * Ensures health, wellness and safety by providing appropriate supervision of the people we support and by managing crisis situations while adhering to applicable policies, procedures and regulations. * Provides support in a variety of settings and in accordance with each person’s individualized service and behavior support plans, utilizing support skills for people with varying levels of need and demonstrating the DDD Standards. * Ensures implementation of person-centered, individualized plans following levels of supervision and safeguards including Behavior Support Plans (BSPs), Individualized Service Plans (ISPs), Staff Action and/or Life Plans for all people we support, understanding the intentions and goals of the plans. * Maintains a clean, safe and organized therapeutic environment. * Utilizes safe and appropriate handing procedures when working with individuals and implements infection control protocols. * Assists with a variety of tasks for people we support, as appropriate/authorized, including: * Providing personal care and assisting with activities of daily living (ADLs) including intimate care and personal hygiene (e.g. bathing, dressing, and toileting), laundry and housekeeping. * Teaching/developing habilitative and rehabilitative skills. * Supporting person-centered advocacy with the individuals. * Assisting in communication, self-expression and resolving disputes amongst individuals. * Facilitating ethical decision making. * Providing supervision for and/or planning and preparing balanced meals and snacks for people we support in accordance with dietary restrictions and guidelines of specific individuals, including for modified diets or liquid consistencies. * Transporting and escorting individuals on recreational activities, medical appointments, home visits, volunteer and/or employment sites; actively participates in establishment and/or creation of schedules for, volunteer opportunities, community and/or therapeutic activities for program. * Assisting people with making purchases, as well as safeguarding personal allowance funds and any additional funds provided. * Ensures that medication is administered as prescribed, in accordance with applicable guidelines. * Assists with medication inventory, including medication cabinet checks and over-the-counter (OTC) inventory, performing within applicable timeframes and reordering medication and/or supplies, as needed. * Assists with scheduling of medical appointments for people supported and ensures that follow-up appointments are scheduled and attended in a timely manner. * Appropriately utilizes petty cash and house funds, including store cards, obtaining and maintaining documentation or receipts for purchases in accordance with applicable rules in coordination with supervisor. * Operates agency vehicle to transport individuals to and/or from programs, residences, community or other locations on a regular basis and updates related logs and maintenance sheets, coordinating appointments with supervisor. * Develops an understanding of specialized clinical knowledge for person specific needs (supporting adults, challenging behaviors, autism spectrum disorders, complex medical needs). * Implements Behavior Support Plan/Behavior Guidelines and Protocols as specified in applicable plans. * Collects, records, and summarizes data on individuals’ observable behavior. * Observes and reports any changes in behavior, or other signs and symptoms, to clinical and/or leadership team. * Communicates by phone, email and/or in person with circles of support, including families and external providers, to provide updates and/or obtain information, as directed by clinical or program leadership. * Serves as a member of a highly effective team (teamwork within the circle of support), providing feedback and communicating programmatic needs to members of team and maintaining a solution-oriented approach during conflicts. * Completes and maintains all necessary trainings and certifications, including specialized trainings based on program and position to ensure compliance with YAI policies and all applicable rules or regulations and applies skills. * Reviews communication logs daily and makes entries of events, progress notes, services and/or information; ensures all pertinent information is communicated between members of the team and/or shifts using prescribed in-house communication systems and collects and enters data as part of daily operations using an electronic health record and/or medication record (e.g. Digital Agency (DA)). * Reviews and completes all other required paperwork and documentation to ensure compliance and/or billing completely, accurately and within appropriate timeframes (e.g., notifications, logging, incident reports, update files, maintenance requests, phone calls, and tracking of incidents). * Uses foundational teaching skills (Explain, Model, Observe and Evaluate [EMOE], task analysis, essential skills, supports and modifications, etc.) and progressive teaching. * Understands behavior as communication and employs person-centered thinking to support positive interactions and prevent further escalation. * Reports maintenance, upkeep and safety concerns observed at YAI/NIPD-NJ facilities to Program Supervisor or appropriate designee. * Consults with program leadership, clinical and other direct support staff to ensure streamlined and top-quality care for individuals and attends and actively participates in team meetings. * Utilizes/demonstrates approved YAI and NJ DDD training techniques (i.e. verbal, environmental, and physical interventions, including take downs) to respond timely and appropriately to challenging and/or self-injurious behavior, ensuring the health and safety of the people we support, self and others. * Regularly provides support and/or coverage in a variety of settings and programs across assigned region and/or service delivery settings, including assisting at off-site locations (e.g. hospital) based on needs of program and/or individuals supported and remaining on shift or reporting to another program to maintain minimum coverage levels. * May participate in the development of treatment plans. * Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA). * Performs all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) * Must be at least 18 years of age. * HS diploma or its educational equivalent; and * Must hold or obtain and maintain valid Driver’s License with no more than five (5) points. * Ability to meet essential physical demands of position including frequent walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling and reaching with hands and arms; use hands to handle, finger or feel objects, tools or controls; assisting with lifting/moving individuals of any weight with assistance of mechanical lifts or other equipment and/or pushing individuals in wheelchairs; lifting and/or moving up to 25 pounds on occasion; having the physical capacity to work with and implement emergency interventions as per the person’s Behavior Support Plan if/as needed, including lifting/moving individuals of any weight with or without assistance of equipment and/or other staff. * Effective written and oral communication skills including the ability to appropriately document services provided for billing and tracking purposes. * Enthusiasm for working with people with I/DD, willingness to take initiative and ability to demonstrate positivity, patience and empathy and compassion in all interactions. * Ability and willingness to assist with a variety of supports and ADLs as requested, including regular exposure to and handling of various bodily fluids. * Basic computer skills – including email, utilizing Workday and related systems (DA, etc.) to complete tasks. * Must hold or obtain and maintain certifications and trainings as required by program assignment and persons supported including, but not limited to Non-Crisis Invention training, American Heart Association CPR/First Aid certification, NJ Medication Administration certification and Positive Behavior Supports training as scheduled by supervisor or designee, within 120 days of appointment. * Ability to develop and maintain professional relationships in alignment with YAI’s mission and vision. * Ability to remain calm in stressful situations and work in a high energy, fast-paced environment. * Ability to work beyond regularly scheduled hours/shift and/or to report to work as scheduled on holidays, in inclement weather or during other emergencies to maintain minimum coverage requirements of program, unless otherwise authorized. Preferred Qualification Requirements (desired requirements beyond MQRs above) * Work or life experience supporting people with intellectual/developmental disabilities. * Knowledge of intellectual and developmental disabilities (I/DD), clinical syndromes and/or I/DD with cooccurring behavioral/mental health needs. Schedule: Monday - Friday: 7am -3pm Compensation: $18.50 Benefits: * DailyPay available - Work today, get paid today! * Tuition reimbursement * Medical and dental insurance - with options for family and more extensive medical plans, as well as vision (for Full time positions) * Paid vacation, holiday, and sick time (depending on time type) * 403(b) retirement with employer matching contributions * Life insurance and long-term disability * Discounts on travel, entertainment, wireless services, shopping, and more. Check out our benefits page to learn more! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description Come for the Flexibility, Stay for the Culture Find flexibility & balance – take control of your career, your schedule, and your future with BAYADA Home Health Care! BAYADA was founded on the belief that healthcare is best delivered in the comfort of home. We provide the highest quality care to clients with complex medical needs. Why Nurses Choose BAYADA: • Control Your Schedule – Flexible scheduling for optimal work-life balance, • Stay Close to Home – Short commute times to local clients, • Comprehensive Benefits – PTO, medical, dental, vision, 401(k), • Career Growth & Development – Paid training and opportunities to advance, • Supportive Environment – 24/7 clinical support and mentorship from a caring team, • Stability & Purpose – Make a difference by providing 1:1 care to clients of all ages and acuity levels 📅 Full-time, Part-Time ⏰ Day and Overnight Shifts 🏡 8, 10, or 12-hour shifts 🚫 No Weekend Requirement 💰 $40-45/hour Who BAYADA Serves: Our NY skilled nursing offices proudly serve local communities across the state. We have clients with open hours in Queens, Brooklyn, Manhattan, Staten Island, and the Bronx How BAYADA Supports Your Success: • Ensuring efficient onboarding, working around your availability, • Offering personalized, paid training, including our award-winning SIM labs, • Maximizing your skills, so you can confidently work with a variety of clients and skill levels, • Providing 24/7 clinical support and ongoing mentorship, • Current, valid nursing license in the U.S. SER-NY As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Job DescriptionAbout Clarion The hardest part of healthcare shouldn’t be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn’t a failure of care - it’s a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We’ve raised $5.5M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We’re an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. Why Join Us? * Solving a real-world challenge: We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. * Early-stage with strong market validation: We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. * Founding team: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. * Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. * In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. What You'll Be Working On * Serve as the primary point of contact for customers after go-live. Build deep relationships with key stakeholders to drive adoption and satisfaction. * Take accountability for NRR across your book of business. Build strategic roadmaps, identify expansion opportunities, and recognize new use cases. * Act as the first line of response for customer questions, bugs, and operational issues. Diagnose problems, provide immediate guidance, and escalate technical matters to Forward Deployed Engineers when needed. * Lead weekly syncs and quarterly reviews, ensuring seamless communication flow between customers and internal teams. * Track usage patterns with metrics dashboards, identify at-risk accounts, and proactively intervene to maximize account value. Requirements * 2+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, ideally in B2B SaaS. * Proven track record owning revenue metrics (NRR, retention, expansion) and identifying upsell and cross-sell opportunities. * Comfortable leading meetings with key stakeholders, building trust with senior decision-makers, and translating technical concepts into business value. * Able to triage technical issues, understand system architecture at a high level, and communicate effectively with both engineers and non-technical customers. * Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball. You are a good fit if * You thrive in ambiguity where you'll define processes from scratch rather than follow established playbooks. * You're energized by customer relationships and see renewals and expansions as the natural result of delivering exceptional value. * You don't wait for perfect systems; you create the infrastructure needed to scale customer success as the company scales. * You can context-switch between strategic planning and tactical execution without losing momentum. What we offer * Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development. * Meaningful equity: Early employee stock options with significant ownership potential. * Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches. * Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team. * Impact at scale: Work that builds the infrastructure to help millions of patients access care. Interview Process At each stage, we decide within 24hrs and update you shortly after: * First Chat (15 min) [Virtual]: A casual conversation about the role and your experience to see if there's a good fit. * Experience Deep Dive (30-45 min) [Virtual]: We'll explore your customer success experience, how you've managed accounts and driven strategy, and your approach to building trusted relationships with stakeholders. * Team Day (Half-day) [In-Person]: Visit our New York office to meet our team. You'll work through a realistic customer scenario, showing your communication style and problem-solving approach. You'll also get a sense of our company culture and working environment. If you’re ready to be the customer champion that transforms healthcare communication, we’d love to hear from you. Compensation Range: $125K - $175K

Job Description About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary, • Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location, • Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs, • Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization, • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting, • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc, • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc., • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization What you'll need: • An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board, • Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education, • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment, • Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions, • Strong written and verbal communication skills, • A High School Diploma or equivalent, • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously, • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus), • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday - Friday between 7:30am-6:00pm based in our Edgewater, NJ office. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today • Paid sabbatical for every five years of service, • Free One Medical memberships for yourself, your friends and family, • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, • Competitive Medical, Dental and Vision plans, • Pre-Tax commuter benefits, • 401K match, • Credit towards emergency childcare, • Company paid maternity and paternity leave, • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., • UpToDate Subscription - An evidence-based clinical research tool, • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.