Patient Collections Agent- Bilingual (English/ Spanish/Portuguese)
9 days ago
West Orange
Job Description We are seeking an experienced Medical Collections Agent to join our revenue cycle team. The ideal candidate will have a strong understanding of healthcare billing, insurance rules and regulations, and proven experience in medical collections. Key Responsibilities • Manage and follow up on outstanding patient balances, including copays, deductibles, coinsurance, self-pay balances, etc., • Contact patients via phone, email, text, or mail to provide balance information and request payment in a professional, courteous manner, • Explain patient financial responsibility clearly, including balances due, payment expectations, and practice payment policies, • Set up and monitor payment plans in accordance with practice guidelines, • Track and enforce IOU (I Owe You) agreements, including follow-up and escalation when balances remain unpaid, • Apply payments accurately and timely in the practice management system, • Maintain detailed and accurate documentation of all patient collection activities and communications, • Ensure compliance with all applicable federal and state regulations, including HIPAA and fair debt collection standards, • Identify recurring collection issues or patient trends and escalate concerns to management as appropriate, • Collaborate with front desk and billing teams to ensure patient balances are communicated and collected consistently Qualifications • Minimum 1 year of experience in patient collections or medical receivables (required), • Strong understanding of patient financial responsibility in a healthcare setting, • Familiarity with copays, deductibles, coinsurance, self-pay balances, and payment plans, • Experience using medical billing or practice management systems to review balances and post payments, • Excellent communication, customer service, and conflict-resolution skills, • Strong organizational skills and attention to detail, • Ability to work independently, prioritize tasks, and manage multiple accounts, • Professional, empathetic approach when discussing sensitive financial matters with patients Preferred Qualifications • Experience in an outpatient or multi-specialty medical practice, • Prior experience handling high-volume patient balance follow-up, • Knowledge of front-desk financial workflows and patient check-in/check-out processes, • Competitive compensation package., • Comprehensive benefits including health insurance, retirement plans, and paid time off., • Supportive work culture focused on professional development and continuing education., • Opportunity to work in a growing field with a focus on improving patient outcomes., • Uniforms provided. Pay: $19.00 - $20.00 per hour Commensurate with experience Expected hours: 37.5 per week Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid sick time, • Paid time off, • Essex County, NJ (Preferred)