Assistant Food and Beverage Manager
8 days ago
Westfield
Job DescriptionReports To: Dining Room Manager Role Purpose: The Assistant Food and Beverage Manager ensures the dining room operates at the highest standards of hospitality, appearance, and service. This role oversees staff recruitment, training, and development, maintains a spotless and organized dining environment, and supports the execution of Clubhouse events to create exceptional experiences for Members and their guests. Key Responsibilities:Staff Leadership & Development: • Recruit, interview, hire, train, coach, and schedule dining room staff., • Establish and maintain high service standards and ensure staff consistently deliver exceptional experiences., • Lead pre-shift meetings, training sessions, and ongoing staff development programs., • Inspect uniforms, professional appearance, and service readiness., • Conduct staff evaluations and provide feedback to maintain a high-performing team., • Dining Room Operations & Member Experience, • Maintain a clean, organized, and visually appealing dining room at all times., • Monitor reservations, greet and seat members and guests, and manage service flow., • Support service directly when needed with an “all-hands” mentality., • Address and resolve member feedback or complaints; escalate to Dining Room Manager as appropriate. Clubhouse Events & Banquets: • Assist in planning, setting up, and supervising banquets and events., • Co-manage event orders and coordinate with the Member & Events Concierge to meet all requirements., • Execute service in accordance with event specifications, maintaining high standards for member satisfaction. Administrative & Operational Duties: • Manage daily schedules to optimize staffing and labor costs., • Resolve POS issues and oversee operational systems as required., • Complete inventories, reports, and other administrative duties., • Assume closing manager responsibilities when assigned., • Engage in ongoing hospitality, wine, spirits, and industry trend training. Long-Term Objectives: • Develop and maintain memorable relationships with Members., • Build and lead a strong dining room team capable of delivering gracious hospitality at all times., • Create, implement, and follow training guides for seasonal operations such as the Pool/Kyle House., • Conduct staff training on service standards, menu knowledge, and beverage education (wine, spirits, beer)., • Oversee beverage programming, including stock control, inventory, and menu development., • Ensure operational and service excellence across all member-facing areas. Goals: 3-Month Goals: • Learn operations, build relationships, and demonstrate value., • Implement systems for Pool/Kyle House operations (hiring, staffing, training)., • Identify and correct process issues; implement quick wins and gather feedback., • Train staff on proper service, table and seat protocol, and beverage/menu knowledge., • Improve FOH opening and closing processes. 6-Month Goals: • Lead team development and operational excellence., • Enhance operational systems and beverage programming., • Draft employee performance reviews for designated areas., • Schedule and manage ALC and banquet service while maintaining par standards. Qualifications & Skills: • 2+ years management experience in a similar role or equivalent relevant experience., • 5–7 years progressive experience in Food & Beverage or related hospitality fields., • Strong POS and basic math skills., • Hospitality degree or certification preferred but not required., • Exceptional customer service, communication, organizational, and time management skills., • Availability to work evenings, weekends, and holidays as required. Working Conditions: • Requires extensive standing, walking, bending, lifting, and stretching., • Must be able to stand up to 10 hours at a time., • Ability to lift and carry up to 35 lbs. Compensation & Benefits: • Salary Range: $55,000–$65,000, based on experience and qualifications., • Medical, dental, and vision insurance., • Employer-paid life insurance., • 401(k) with employer match., • FSA, Dependent Care, and HRA accounts., • Complimentary employee meals during scheduled shifts., • Golf and club privileges, where applicable., • Exclusive employee discounts on select Pro Shop merchandise., • Paid Time Off (PTO) including vacation and sick time.