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Front of House Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, and handling pre-shift trainings. Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant. Participate in interviewing, hiring, and coaching/counseling of hourly employees Ensure restaurant and venue are fully prepared and organized for daily execution of the operation Manage staffing and operations of all revenue centers, dining room and lounge, as applicable based on designated area of focus Prepare scheduling on a weekly basis Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle Resolve guest concerns and complaints with exemplary level of hospitality Perform all cash handling procedures: checking and collecting staff's cash drops, counting money in register. Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts. Demonstrate an ability to lead and motivate others, and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management. Demonstrate excellent interpersonal and communication skills with service teams and management. Other duties, initiatives, and tasks as per business need
The WOW Factor is What Sets Us Apart from the Others! We are seeking experienced Line Cooks at our Upper West Side location. When you join our kitchen, you become part of a focused team who has a passion for outstanding food using the freshest ingredients that will allow you to deliver remarkable dishes daily. As a cook you are responsible for delivering authentic Southern Italian dishes made from scratch to our guests. Your Role with Us: As a cook, you are responsible for ensuring that all items are prepared according to Carmine’s specifications, recipes, procedures and quality standards; ensures our guests have a superior dining experience by correctly timing and serving all food during the shift. Set-up the station with par stocks of menu items, and prepare the dishes designated for a specific station. Able to work in a fast-paced environment with speed (as dictated by the dish) and accuracy. Responsible for general cleanliness of their station and the kitchen during and after a shift. At closing, all prep items must be properly wrapped and stored. Follow health and safety procedures laid out by management, city, state and federal requirements. Support the kitchen team as a whole in prep, dish, and on the line as needed. We Are Looking for Candidates: With experience as a Cook in a high-volume kitchen. Who are able to follow a recipe. Acts with a sense of urgency and provide friendly, efficient service to team members and guests. With open flexibility to work various shifts. The Perks: Medical & Dental Coverage Paid Time Off Free delicious employee family meals Employee discount in all our restaurants Exciting Career Paths Competitive Compensation Supportive Team Environment *We’re proud to be an Equal Opportunity Employer.