Responsibilities: The purpose of this position is to ensure that the human resources needs of the agency are met by recruiting quality candidates and providing existing staff members support via training and development opportunities; ensure that all benefits are managed and in place and that all staff are correctly enrolled and aware of their benefits. The Director shall also review and enhance systems such as job descriptions, compensation equity, performance review and enhancement, supervisory training and procedures. 1. Recruit pools of qualified candidates for all positions, as needed; 2. 2 Ensure hiring candidates complies with DSS procedures and regulations including fingerprint and background screening; Ensure that all current employee screenings are up to date and compliant. 3. Conduct a first level screening/interview of all potential candidates; 4. Track and document all staff training – both in-service and outside education. 5. Conduct exit interviews, ensure COBRA compliance and completion of benefits documentation with staff members completing employment with Horizon Hearts; 6. Provide training to supervisory staff regarding best practices strategies, positive behavior based direction, as well as ADA and EEOC concerns. 7. Provide consult and assistance with performance problems/issues with employees; 8. Assess and enhance overall HR operations to improve agency functioning and increase staff retention such as job descriptions, compensation equity, performance review and enhancement, supervisory training and procedures. 9. Ensure that all new employees receive all components of the new employee orientation and training as per their position. 10. Develop and implement training to increase staff skills and competency, access outside resources to provide additional training. The above information is not all-inclusive within this job description. Additional information may be at any time updated for inclusion.
Field Service Technician A Successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties including: - Installing or upgrading equipment maintained by the company in various field locations - Configuring hardware and software components after installation - Performing routine maintenance on technology equipment - Testing equipment to troubleshoot the issues - Documenting installation and repairs - Maintaining all tools and equipment used during service calls - Teaching customers how to use the equipment properly - Managing the stock of replacement parts and equipment