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To be considered for this role, applicants must hold a bachelor’s degree before starting first day of work with Success Academy - a background in education is not required. Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We would love to welcome you to our community! We work tirelessly every day to ensure each child in NYC has access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through the doors of one of our 59 schools in NYC a fair shot at reaching his or her potential. Hiring for School Year 2025-26!\n At Success Academy, we don’t just hire teachers, we build them. You don’t need a background in education to launch your career with us. Whether you’re an athlete, engineer, artist, chess champion, or math whiz, we’ll equip you with the tools, training, and world-class coaching to thrive in the classroom and beyond. \n Why Success Academy? \n More than the highest-performing K-12 charter school network in NYC, Success Academy is a launchpad for careers of significance. Our teachers don’t just show up, they redefine what’s possible for their students and themselves. \n What We Look For: \n Resilience, drive, and a winning mindset: You’ll be challenged. You’ll be coached. You’ll grow. Every day is a chance to push through limits and raise the bar. \n A commitment to excellence: You execute a proven playbook. You plan ahead, stay organized, and sweat the details because excellence lives in the little things. You believe structure and consistency create space for kids to thrive, and you don’t cut corners. \n Total belief in every student: You’ll never settle for average – not in yourself, not in your students. Here, we 100% commit to getting 100% of our kids into 4-year colleges. \n Passion for content and curiosity to grow: You love learning, and it shows. Whether it's literature, math, science, or art, you bring genuine enthusiasm to your subject and a hunger to keep getting better. Feedback isn't just accepted – it’s fuel. \n Here’s What You’ll Get: \n A mission with meaning: You’ll play a critical role in shaping the futures of young people and helping them reach their full potential. \n Skills that set you apart: Build essential skills like public speaking, strategy, data analysis, leadership, and conflict resolution. \n World-class coaching and development: No education background? No problem. We’ll train you—hard—and elevate you even harder. \n Key Responsibilities: \n Lesson Planning and Instruction: \n\n • Study and implement lesson plans that align with curriculum standards.\n, • Utilize a variety of instructional strategies and technologies to enhance learning.\n, • Assess student progress through assignments, tests, and observations.\n, • Provide timely feedback and support to help students improve.\n, • Communicate regularly with students, parents, and guardians regarding academic progress and behavioral issues.\n Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth. \n Privacy Policy: \n By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our Privacy Policy. \n Current Success Academies Employees: \n Please apply through the Internal Job Board via Greenhouse. \n You will be asked to log in through your Okta Profile. \n We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. \n Success Academy Charter Schools does not offer employment-based immigration sponsorship.

Job DescriptionDescription: Position Overview The Academy Charter School Administrative Assistant understands and promotes the school’s mission, vision, objectives, and policies both within and outside the immediate school community. The School's Administrative Assistant plays a central role in ensuring an orderly, responsive, and open school. In addition to maintaining the school’s administrative systems and routines, the Administrative Assistant functions as the primary contact person for all of the school’s constituents. In this role, the Administrative Assistant must be able to communicate effectively with students, teachers, families, trustees, donors, and visitors. Responsibilities & Duties: Front Desk Support • Greet and document all visitors (signing in visitors, ensuring that students only leave with authorized parents/guardians, monitoring and controlling access to the school, etc.), • Manage phones (answering calls, re-directing calls, taking messages, placing calls, creating school announcements, etc.), • Manage mail (distributing received mail, preparing school mailings, making mail drops, etc.), • Oversee the day to day activities of the school and serving as the main point of contact in the school reception area, • Help to plan and manage logistics and preparations for school events and activities as needed (making photocopies, setting up for special events, making phone calls to confirm attendance, etc.), • Manage the collection and maintenance of student, personnel, and school information (receiving forms and paperwork, tracking missing forms, managing databases, updating contact information, keeping records current, etc.), • Coordinate a variety of programs and/or activities for the purpose of ensuring availability of facilities and/or equipment and delivering services in conformance to established guidelines., • Manage the collection of all funds for school trips and all student activities., • Manage the disbursement and the reconciliation of petty cash., • Responsible for the collection of funds for all staff meals., • Perform record keeping and general clerical functions (e.g. scheduling, copying, faxing, mailings, etc.) for the purpose of providing information and/or materials as needed., • Respond to inquiries from a wide variety of internal and external parties (e.g. staff, parents, students, public agencies, etc.) for the purpose of providing information, facilitating communication among department and/or providing direction as may be required., • Assist other personnel for the purpose of supporting them in the completion of their work activities. The Academy is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. Requirements: Work experience & Skills • Minimum of 2 or 3 year office experience, • Experience working in schools and/or urban communities preferred., • Strong written, grammatical, presentation, and verbal communication skills, • Demonstrated ability in utilizing office equipment and software such as Microsoft Office Suite (Word, Explorer, Excel, and Outlook)., • Proven ability to work collaboratively and flexibly with a diverse team of teachers and administrators.

Success Academy Charter Schools does not offer employment-based immigration sponsorship. Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff

Job DescriptionABOUT US New York Edge is the largest provider of after-school and summer camp programs in New York City public schools. Each year, academic programs—including STEM, the arts, sports and wellness, and college access—help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children. Summary: New York Edge is looking for a Community School Assistant Director to assist with establishing a high and visible presence within the school building supporting the Community School Director in assuming a strong leadership role and holistic approach toward improving academic performances driven by strong, collaborative partnerships among principals, parents, teachers, and CBO’s throughout the school year. The Community Schools Assistant Director will assist in the overall administration and implementation of the Community Schools program under the supervision of the Community School Director including but not limited to: trainings, theme based projects, scheduling of activities, daily supervision of staff, record keeping and reporting, communicating with parents and organizing special events. The Assistant Director will work with the Community School Director in ensuring all components of the contract are being implemented in alignment with the vision of New York Edge and the Principal. New York Edge Assistant Director must embrace positive school climate and youth development principles and practices that supports the community school as a whole. These include building on youth strengths rather than focusing on youth deficits; setting and maintaining high expectations; understanding the centrality of and fostering positive relationships with peers and adults; providing age-appropriate and challenging programming; engaging participants as partners, not just as consumers of services; promoting positive identity formation and helping young people to fully develop their potential. New York Edge Community School Assistant Director respects and values the cultures and traditions of participants, their families and their communities, and treats all participants and staff equally, irrespective of race, religion, sex, gender identity, national origin, age or disability. New York Edge Program Coordinator must appreciate the range of abilities and diverse needs of children and youth in our programs. Essential Job Functions: • Work hand-in-hand with Community School Director in daily program operations and functions, • Work with school leadership to maintain a focus on results and track progress. Ensure that New York Edge is capturing, and analyzing data while functioning in a data driven manner., • Directly responsible for overall supervision of community school support specialists and success mentors’ for day school program., • Assist in the educational and social development of students under the direction and guidance of the facilitator and classroom teachers., • Ensures that they are trained in the methodology employed during the school day in regards to instruction, • Encourage and lead projects that foster academic, cultural and artistic growth., • Provide support for individual students inside and outside the classroom to enable them to fully participate in activities., • Responsible for recruitment and supervision of dedicated staff that meet the highest standards of qualifications in carrying out the mission of Community Schools and New York Edge, • In conjunction with academic support specialist, assesses student progress and communicates such to teachers and school administrators., • Works with academic support specialists and subject teachers to provide student support in various curriculum areas., • Must attend Professional Developments offered by New York Edge and Department of Education faculty., • Identify high need students, coordinate with teachers to target interventions, and track and monitor impact of interventions., • Build relationships and mechanisms to effectively link the school day to expanded learning opportunities, • Communicate program’s challenges, progress and success with Program Director, will perform projects assigned at the discretion of the Program Director, • Support students with emotional or behavior concerns and assist them in developing appropriate social skills., • Coordinate the allocation of space for student and family support services, and for special events., • He/she fosters an atmosphere of fun and learning and serves as a role model to youth, always conducting him/herself in the utmost professional manner and maintaining appropriate boundaries, • Promotes positive character development in all youth, • Participate in school governance, community school team meetings, and specialized meetings such as attendance meetings. Interacts With: • Passion for New York Edge mission and youth development, • Reliable, organized and punctual, • Knowledge of effective sports, arts, and academic programming, • Expert understanding of New York City and New York State education requirements in an urban setting, • Strong leader and team-builder, • Ability to resolve conflicts and negotiate solutions, • Ability to establish and maintain effective working relationships with program staff and school partners, • Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person and over the phone, applying tact and discretion as situations demand, • Must have excellent organizational, time management and follow-up skills, • Must be able to clearly articulate outcome requirements and provide the necessary and appropriate resources and support for Academic Support Specialists, Teachers and Group Leaders to successfully deliver on objectives, • Responsible and professional conduct that serves as role model to staff and youth, • Exhibits strong character traits and exercises patience and creativity while seeking win-win scenarios, • Ability to set priorities and meet deadlines, • Must demonstrate ability to manage multiple priorities simultaneously, • Proficiency in Microsoft Excel, Outlook, Google Docs, and Word Qualifications: • Bachelor’s degree required with preference in Education, Psychology, or Social Work, • At least 18.0 credit hours from an accredited college or university in the field of Education, • Must have passion for New York Edge mission and demonstrated interest in the field of education and youth development., • Prior work experience in urban education, including supervisory experience, • Teaching and afterschool management experience preferred Job Type: Full-Time, Year-Round Salary: $58,500 Schedule: Monday - Friday, (Some evenings & weekends required) This job requires you to be in-person. To apply, please visit our website at newyorkedge.org/careers At time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. At Success Academy, we don't just hire teac

Job Description ABOUT US New York Edge is the largest provider of after-school and summer camp programs in New York City public schools. Each year, academic programs, including STEM, the arts, sports and wellness, and college access, help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children. Summary: New York Edge is seeking a passionate, mission-driven team-builder to fill the After School Program Director role. In this full-time role, you will be accountable for the growth, quality, and success of the assigned after-school program operation, its students, and staff. The primary responsibility of the Program Director is to manage the day-to-day operations to ensure that New York Edge quality standards and guidelines are met and that the program meets all contract requirements. You will foster an atmosphere of fun and learning, utilizing a broad range of sports and arts-related activities where the concept of teamwork, fair play, and sportsmanship can flourish and serve as a role model to youth. Schedule: Monday-Friday (Days/shifts vary depending on site needs) This role requires you to be in person. Pay: $58,500 - $62,500 (salary offer will be commensurate with experience and education) Essential Job Functions: * Oversees program staff, program operations, services, and implements programs and/or processes to provide services within established timeframes and in compliance. * Conducts staff performance evaluations and development plans with the Program Manager and Human Resources Department. * Provides weekly and monthly team meetings that encourage opportunities for team feedback and discussions about classroom management, lesson planning, writing prompts, and social-emotional learning. * Communicates regularly with supervisor on program updates, progress, and needs. * Coordinates outreach to the community and presents on the program to actively recruit participants. * Prepares various documents and reports (e.g., attendance, daily activities, daily program content, program design, etc.) for internal and external reporting. * Provides weekly individual supervision to each staff member with feedback, goal setting, and assessment of competencies in the role. * Supports all team members, including in-direct reports, and provides feedback as needed. * Collaborates with the Program Manager, Borough Director, and New York Edge Curriculum and Training Departments to develop and implement monthly all-staff professional development workshops/seminars. * Collaborate with the Principal and Assistant Principals on program delivery to align with goals with student achievement and performance. * Monitors and ensures all program compliance, including but not limited to student registration, staff documents, ratios, attendance tracking, IDs, and building permits. * Performs other related duties as assigned to ensure the efficient and effective functioning of the center and its programs. Education Requirement: * Bachelor’s degree required with preference in Education, Psychology, or Social Work * At least 18.0 credit hours from an accredited college or university in the field of Child Development, Elementary Education, Physical Education, Recreation or a related field preferred Experience Requirement: * Minimum of three (3) years experience in urban education, youth development or community organizing with at least one (1) year of supervisory experience. * Minimum of one (1) year of experience working with youth & adolescents in New York City. Required Knowledge, Skills, & Abilities: * Ability to handle multiple tasks, meet deadlines, manage priorities and workflow, while maintaining a positive, patient and calm demeanor, and establishing a positive team spirit with staff, students, and entire school community. * Strong understanding of New York City and New York State education requirements in an urban setting. * Excellent communication (oral and written) and interpersonal skills with proven ability to interact with a diverse range of individuals both in person, virtually and over the phone, applying tact and discretion as situations demand * Must be able to articulate outcome requirements and provide the necessary and appropriate resources and support for school and New York Edge staff members to successfully deliver on objectives. * Knowledge of after-school programs, supervising staff, and program planning. * Ability to de-escalate potentially risky or difficult situations. * Proficiency in Google Suite, Microsoft Excel, Outlook, and Word. Work Environment & Physical Demands: * Work is performed mostly within a New York City Public School but is required to interact with the community at-large during events, outreach, and trips. * May be required to walk up and down stairs, lift or move objects/materials as needed. * Work hours will be consistent Monday through Friday with potential for some weekend or evening scheduled activities or events. To apply, please visit our website at At time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job Description ABOUT US New York Edge is the largest after-school and summer camp program provider in New York City public schools. Each year, academic programs, including STEM, the arts, sports and wellness, and college access, help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children. SUMMARY New York Edge is seeking passionate and enthusiastic people to fill the role of Visual Arts Specialist. In this role, you will organize, lead, and promote interest in performing arts activities. Instructors utilize and adapt the New York State Arts Learning Standards to create an engaging and awarding activity that encourages participation in New York Edge programs. ESSENTIAL JOB FUNCTIONS * Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible. * Organize, lead, and promote interest in arts activities such as visual art, fashion, painting, drawing, photography & digital media. * Organize performance groups and direct their rehearsals. * Establish clear objectives for all lessons, units, and projects, and communicate those objectives to students. * Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet the student’s needs. * Prepare materials and classrooms for class activities. * Explain principles, techniques, and safety procedures to participants in the activities and demonstrate the use of materials and equipment. * Evaluate activities to determine if they are producing desired results. * Adapt teaching methods and instructional materials to meet students' needs and interests. * Progressive development of student skills leading to a final project REQUIRED SKILLS * Must be knowledgeable and skilled in various Visual Arts and have prior experience successfully teaching and instructing youth. * Must be able to follow a curriculum * Must be responsible, reliable, and punctual! * Excellent communication and interpersonal skills are required. * May be required to walk up and down stairs. * May have to lift or move objects/materials as needed. * Work is performed mostly within a New York City Public School but may be required to interact with the community at-large during trips or events. QUALIFICATIONS * High School Diploma or Equivalent required; some college preferred * A minimum of one year of visual arts work-related skill, knowledge, or experience is required. * A minimum of one year of teaching/coaching experience is required. * Must have passion for New York Edge's mission and demonstrated interest in education and youth development. * Candidates qualified to lead instruction in more than one activity are also preferred. WORK SCHEDULE * 9-15 hours per week. * Monday through Friday -- 2:30 pm - 5:30 pm The Visual Arts Specialist will be required to report to the school building and interact with staff, students, parents, and school administration. At the time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer Disclaimer: The statements herein describe the general nature and level of work the employee performs in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job DescriptionBackground: Forestdale is a NYC child welfare agency working to prevent child abuse/neglect through parenting, prevention, and foster care services, focusing on low-income and immigrant communities in NYC. Forestdale operates out of three offices to better serve the families of Brooklyn and Queens. We help thousands of families work through complex trauma, parents raise the next amazing generation of children, and youth successfully launch into adulthood. Forestdale’s mission is “to ensure that children and families have the fundamental assets they need to thrive and live independently.” Job Summary: Family Treatment and Rehabilitation Case Planner is responsible for working with families who are experiencing circumstances that threaten the safety and well-being of their children. Families that referred to the Family Treatment and Rehabilitation Program are currently experiencing mental health and/or substance abuse issues which place the children at risk. These identified family members can be either the parents and/or the child. The role of the Family Support Case Planner is to work with families to support, help strengthen and promote healthy growth and development within the family. Major Responsibilities/Activities: • Visit families in their homes, communities or at the agency as indicated by the Phase of Treatment –Initial, Baseline or Stabilization. The visits ranges from a minimum of 3 times per week (Initial Phase of Treatment); or 1 time per week (Baseline Phase of Treatment); or two times a month (Stabilization Phase of Treatment)., • Provide individual, family and group counseling, as needed., • Advocate for clients in their effort to secure services, such as public assistance, health insurance and immigration issues., • Coordinate and maintain contact with workers at the Administration for Children’s Services, • Maintain contact with schools, mental health facilities/therapist and any other service providers., • Participate in Clinical Diagnostic Team Meetings, staff meetings, in-service trainings, and outside trainings for professional development., • Document all case activity using the systems of record - N.Y.S. Connections and the N.Y.C. PROMIS, • Assist in emergency situations, as needed., • Responsible for ensuring compliance with all agency policies, procedures and governmental regulations., • Bachelor or master’s degree in Social Work or a related credential from an accredited college or university., • At least1- 2 years of experience in case management, counseling and advocacy services., • Some knowledge of the child welfare system, preferable., • Strong organizational, written, and verbal communication skills., • Ability to accommodate a flexible work schedule., • Bi-lingual ability preferred. Salary Range: Bachelors - $29.12/hr - $31.04/hr Bachelors (Bilingual)- $30.22/hr - $32.15/hr Masters - $30.22/hr - $33.24/hr Masters (Bilingual) - $31.59/hr - $34.34/hr Masters (Bilingual & License) - $34.43/hr - $37.09/hr Location: 86-57 Midland Parkway Jamaica, NY 11432 Additional Information: Forestdale Inc. is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with. Forestdale Inc. is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

Job Description ABOUT US New York Edge is the largest provider of after-school and summer camp programs in New York City public schools. Each year, programs in academics, including STEM, the arts, sports and wellness, and college access, help 40,000 students develop leadership skills and succeed in school. Working parents count on our programs to provide safe and enriching environments for their children. SUMMARY New York Edge is seeking passionate and enthusiastic people to fill the role of Basketball Specialist. Basketball Specialists should have knowledge and experience providing targeted, skill, and age-appropriate instruction, coaching, and mentorship to youth in New York Edge’s after-school camp program. WORK SCHEDULE * 9-15 hours per week. * Monday through Friday -- 2:30 pm - 5:30 pm ESSENTIAL JOB FUNCTIONS * Motivate students to be active daily. * Ensure daily activity lesson plans and projects are structured, age-appropriate, and have clear learning goals based on the provided sports and physical activity guide. * Maintain communication with the Program Director and Center for Sports and Wellness regarding the calendar of programs, leagues, tournaments, and special events. * Motivate and encourage students to participate in organization-wide sports activities. * Establish and enforce safety rules for behavior and procedures for maintaining order among the students for whom they are responsible. * Instruct participants on the activities' principles, techniques, and safety procedures and show how to use materials and equipment properly. * Establish clear objectives for all lessons, units, and projects, and communicate those objectives to students. * Prepare facilities for group activities. * Evaluate activities to determine if they are producing the desired results. * Adapt teaching methods and instructional materials to meet students' needs and interests. * Promote and ensure the progressive development of student skills * Promotes positive character development in all youth * Most New York Edge Basketball Specialists are expected to provide support during Academic hours. * Adapt each activity to ensure safe participation in the space provided. REQUIRED SKILLS * Must be knowledgeable and skilled in basketball and have prior experience successfully teaching and instructing youth. * Must have knowledge and prior experience as a basketball specialist * Prior experience teaching and instructing youth preferred * Must be able to follow a curriculum * Must be responsible, reliable, and punctual! * Excellent communication and interpersonal skills are required. * May be required to walk up and down stairs. * May have to lift or move objects/materials as needed. * Work is performed mostly within a New York City Public School but may be required to interact with the community at-large during trips or events. QUALIFICATIONS * High School Diploma or Equivalent required; some college preferred * A minimum of one year of work-related skill, knowledge, or experience is required. * A minimum of one year of teaching experience is required. * Must have passion for New York Edge's mission and demonstrated interest in education and youth development. * Candidates qualified to lead instruction in more than one activity are also preferred. The Basketball Specialist will be required to report to the school building and interact with staff, students, parents, and school administration. At the time of offer and acceptance, the job requires safety and security clearances through the Department of Education and Department of Health. New York Edge is an Equal Opportunity/Affirmative Action Employer Disclaimer: The statements herein are intended to describe the general nature and level of work the employee performs in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job Description Overview Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Responsibilities Summary Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract. Primary Duties and Responsibilities • Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations., • Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records., • Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements., • Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program., • Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant., • Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants., • Coordinates and facilitates translation services for ISAP participants, including emergency translation services., • Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required., • Supervises ISAP participants while in Company offices., • Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services., • Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations., • Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations., • Reports on program violations in a timely manner using established reporting parameters., • Conducts home visits to verify participants’ places of residence in compliance with contractual obligations., • Performs emergency counseling for ISAP participants as needed., • Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer., • Performs other duties as assigned. Qualifications Minimum Requirements • Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred., • At least two years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred., • Bilingual Spanish required., • Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits., • US citizenship required., • Ability to receive client’s approval to work on contract required., • Must live in the US 3 of the last 5 years (military and study abroad included)., • Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports., • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations., • Ability to deal tactfully with the public., • Attention to detail., • Problem solving ability., • Ability to deal with multicultural contacts with sensitivity., • Basic knowledge of immigration laws, regulations and procedures., • Basic computer skills., • Ability to interpret electronic monitoring messages and daily summary reports., • Good typing skills to develop and maintain case records by performing data entry., • Typical office environment., • Some local travel is required., • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine., • Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants., • Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry., • Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.