Plumbing Technician & Sales Representative
3 days ago
Bound Brook
Job Description Position Overview: As a plumbing technician, your responsibility is to perform residential and commercial plumbing services, including drain cleaning and repair work. A plumbing technician is customer-focused, technically skilled, and comfortable presenting and selling recommended plumbing solutions to clients in a professional and ethical manner Responsibilities: Plumbing and Technical Duties • Diagnose, repair, and maintain plumbing systems in residential and commercial properties., • Install and repair water lines, plumbing fixtures fixtures, valves, and plumbing and boiler systems., • Troubleshoot and diagnose plumbing issues with accuracy, • Work independently to complete jobs safely, efficiently, and professionally, • Provide excellent customer service and communicate clearly with customers and office, • Maintain company tools, equipment, and vehicle, • Ensure all work complies with local plumbing codes, safety standards, and company policies., • Communicate clearly with customers regarding diagnoses, repair options, and pricing, • Present recommended repairs or upgrades and sell plumbing services based on customer needs, • Build trust with customers through professional appearance, honesty, and quality workmanship, • Upsell preventative maintenance, system upgrades, or additional services when appropriate, • Maintain a clean, organized, and fully stocked service vehicle, • Follow all safety procedures and wear required PPE, • Participate in ongoing training to stay current with plumbing techniques and products, • Represent the company in a professional manner at all times Working Conditions • Field-based work environment with exposure to indoor and outdoor elements., • Regularly required to stand, kneel, crawl, and work in confined spaces., • May be exposed to dirt, waste materials, odors, and varying weather conditions., • Minimum 2+ years plumbing experience, • Strong knowledge of residential plumbing systems, • Boiler experience is a plus, • Drain cleaning experience preferred, • ServiceTitan experience is a plus but not required, • Excellent customer service skills, • Strong written and verbal communication skills, • Willingness to practice continual learning and growth of your skills, • Valid driver’s license and clean driving record, • High school diploma or equivalent, • Flexible schedule required, • Ability to lift heavy equipment and work in confined spaces, • Basic computer and tablet skills for documentation and invoicing