Customer Service Specialist
5 days ago
Lyndhurst
On behalf of our client, a global premium food brand with deep European roots and a strong U.S. market presence, we are seeking a Customer Service Specialist to join the Company's Customer Service and Logistics team. This company is known for its heritage, quality, and authenticity, producing high-end imported food products enjoyed by households and professional chefs worldwide. In this role, you will serve as a dedicated account representative for a portfolio of retail and broker customers, ensuring their needs are met with accuracy, professionalism, and efficiency. You will act as a key liaison between customers, brokers, logistics partners, and internal teams, advocating for the customer and ensuring smooth order-to-invoice processes. This is an excellent opportunity for a customer-focused professional with strong supply chain knowledge, SAP expertise, and a background in CPG who thrives in a collaborative team environment. What You’ll Do • Act as the dedicated CSR for assigned retail and broker accounts, handling daily communications and relationship management., • Monitor the full order lifecycle, ensuring accuracy from order entry through invoicing., • Collaborate with Sales, Logistics, and Inventory Planning to meet customer requirements and resolve service issues before they occur., • Maintain data accuracy in SAP’s Order Management system., • Partner with 3PL providers for shipment tracking; escalate major logistics challenges to management., • Track and share KPIs related to customer service performance., • Cross-train on other accounts to provide coverage when team members are out., • Support leadership with reporting, analysis, and special projects as needed. What We’re Looking For • 3+ years of customer service experience in a CPG supply chain setting., • Experience working directly with retailers; distributor experience a plus., • SAP experience strongly preferred., • Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio)., • Strong organizational skills with the ability to prioritize and meet deadlines., • Process-oriented mindset with a commitment to data accuracy., • Excellent written and verbal communication skills., • Positive and collaborative — you value a “no-drama,” team-first culture. Schedule & Work Environment • Hybrid: Tuesday–Thursday in-office, Monday & Friday remote., • Typical hours: 8:00–8:30 AM start, 5:00–5:30 PM finish.