Guest Services/Spa Coordinator
14 days ago
Albany
Job DescriptionDescription: Join the Award-Winning Complexions Spa Team – Guest Services Position (Albany Location) Voted Best Spa by Capital Region Living, Saratoga Today, and the Times Union for multiple years, Complexions Spa is more than just a spa—it’s a place where passion meets purpose. We’re currently seeking enthusiastic, organized, and service-driven individuals to join our Guest Services team. If you thrive in a fast-paced, wellness-focused environment and love making people feel seen, heard, and pampered—this could be your perfect fit. What You'll Do: Job Description As a Guest Services Specialist, you'll be the first and last point of contact for our guests—ensuring every visit is seamless, uplifting, and memorable. • Coordinate spa schedules and manage guest flow with ease and professionalism, • Provide exceptional service while educating guests on treatments, retail products, and membership options, • Support front desk operations including phone handling, check-ins/outs, and appointment booking, • Help meet team sales goals by recommending retail and gift card purchases, • Ensure every guest's experience is five-star—from what they see and hear to what they smell and feel, • Collaborate with department leads to support daily operations and guest satisfaction, • A positive attitude and a passion for hospitality, • Strong communication and organizational skills, • The ability to multitask and remain calm under pressure, • A genuine desire to help others and be a part of something meaningful, • Starting pay of $18/hour + performance bonuses, • Full-time position with paid vacation, holidays, and retirement plan, • Employee discounts on services and products, • Career growth opportunities and ongoing training, • A beautiful, professional, and supportive work environment, • Be part of a passionate, award-winning team that values excellence and wellness If you’re ready to make a difference in people’s lives while building a rewarding career in the spa and wellness industry, we’d love to meet you! Apply today with your resume and join the Complexions Spa Family. Requirements: Required experience: Retail sales experience a must with a minimum of one 1 year / Computer Skills Full and part time positions available.