Office Manager - State Farm Agent Team Member
13 days ago
Hackensack
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Employee discounts, • Opportunity for advancement, • Paid time off, • Profit sharing Youll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, youll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals. RESPONSIBILITIES: • Deliver excellent customer service through phone, email, and in-person interactions., • Assist with sales conversations, policy changes, and cross-selling when appropriate., • Hold team members accountable to goals and expectations; follow up on performance., • Conduct employee check-ins and performance reviews., • Serve as a liaison between the agent and the team, helping communicate priorities and provide support., • Monitor agency workflows and help maintain operational efficiency., • Support the agent in reviewing files, catching details, and ensuring compliance., • Help manage daily office needs and serve as a go-to resource for both team members and clients.QUALIFICATIONS:, • Active insurance licenses required., • Experience in insurance, customer service, sales, or office management preferred., • Prior leadership experience and a natural ability to motivate and guide others., • Strong organizational skills with attention to detail., • Professional, approachable, and confident communication style., • Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.