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Job Description In the Quality Improvement Specialist role, you will be responsible for identifying, implementing, and managing cross-setting quality improvement strategies based within hospital, nursing home, home health, hospice, dialysis and physician practice settings. The Quality Improvement Specialist works with the senior leadership, direct care and performance improvement professionals in these settings to ensure the implementation and ongoing internal monitoring of evidence-based interventions in a timely and effective manner. The Quality Improvement Specialist also works with professional health care organizations and community-based organizations to enlist their support as partners in improving transitions of care across the health care continuum. Collaborates with subject matter experts on topics such as infection prevention, (including COVID-19), immunizations and drug safety to carry out one-to-one quality improvement (QI), small group educational activities, learning action networks and resource development. Duties to include but not limited to: • Recruiting and engaging health care providers, community-based organizations, faith-based organizations, community centers, human service agencies, political leaders, business leaders, media, consultants, educational institutions and others in collaborative partnerships to identify opportunities to improve patient outcomes related to quality and efficiency., • Establishing and facilitating learning and action networks using in person meetings, teleconferences, and webinars., • Providing technical assistance to healthcare providers on root cause analysis research methods to define opportunities to improve outcomes of care and avoid harms., • Managing groups of providers by monitoring clinical outcomes and quality improvement measures to demonstrate sustainment of initiatives., • Monitoring closely the progress of provider intervention efforts and maintain a tracking system for the adopted interventions., • Ensuring internal reports and required documentation are completed and submitted on time., • Presenting results of interventions through meetings with internal and external customers (i.e., Government agencies, providers, IPRO management and staff) and through large group presentations at conferences and meetings, as requested., • Assessing the quality improvement training and information needs of clinicians, administrative, and ancillary staff and coordinate appropriate educational efforts., • Working closely with the data analysts in the design of reports required to monitor provider and department performance, making necessary adjustments in interventions and plans in response to findings., • Attending and participating in IPRO regional conferences, department meetings and professional education meetings. QUALIFICATIONS: • Superior communication skills (verbal and written) with the ability to communicate quality improvement data and methods to health care providers and community stakeholders with varying technical and clinical backgrounds., • Knowledge of the principles and practices of health care quality improvement and community organizing. Experience with quality improvement research techniques and knowledge of disparities in the care of underserved populations., • Strong interpersonal skills with a proven record of developing productive relationships with health care provider staff, consumers and stakeholders., • Strong time management skills with the ability to multi-task and meet multiple deadlines., • Proven record of success in promoting improvement in community health quality and efficiency., • Ability to work independently with minimal supervision, as well as in a team environment., • Computer proficiency with a developed knowledge of Microsoft applications (Word, Excel, PowerPoint and Smartsheet)., • Ability to provide formal and informal presentations to internal staff and external customers., • Bachelor’s degree in education, nursing, public administration, public policy, public health or degree in related healthcare field, OR RN with Associate’s degree required., • Two (2) years of experience working in health care quality improvement, required. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.

Job Description In the Assistant Director (RN) role, you will serve as clinical support and backup to the Director for all independent external appeals activities. You will assist with management of day-to-day operations of all client products, including administrative denials, medical necessity review, claims reviews, and DRG review. The Assistant Director (RN) will provide training and development for review activities to internal staff. Duties include but are not limited to: • With Director supervision, responsible for overseeing and tracking compliance with various health care rules, jurisdictional laws/regulations, and contract requirements. Audits compliance and responds to any detected risks or problems and, with Director input, determines appropriate action to prevent any recurrence of issues., • Direct supervisory staff including clinical, nurses, coders, and support staff performing review activities. Participate in negotiations with providers, as necessary. Respond to clinical and procedural questions and coordinate any revisions of Departmental processes and procedures., • Assist in oversight of operations, including report production. Manage the implementation of technical changes to review programs based on client needs and regulatory changes., • Responsible for maintaining the network of nurse and physician reviewers. Monitor timing and savings, as well as oversee the quality of the product(s)., • Train staff and monitor their performance., • Provide backup and coverage for the Director with Assistant VP assistance., • Assist with new product development, marketing, and business development. Qualifications: • Excellent interpersonal skills., • Highly organized with strong time management skills., • Excellent communication skills (written and verbal) with the proven ability to successfully direct both professional and support staff and work with governmental agencies, providers and clients., • Excellent supervisory/management skills with the ability to set work schedules, identify problems and formulate solutions., • Familiarity with computer system support to assure client satisfaction., • New York Licensed Registered Nurse and a graduate of an approved registered, professional nurses’ training program, required., • A bachelor’s degree in nursing or related discipline, required., • Five (5) years of health care experience with at least three (3) years in health care review, required. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The annualized salary range for this position is $80,000.00 – $115,000.00. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.

Job Description LOCATION: Syosset, NY REPORTS TO: Nurse Supervisor DEPARTMENT: Medical Department SCHEDULE: Full-Time – Onsite $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential. PROGRAM BACKGROUND: The Medical Department provides medical services to children ages 0 to 21 that have been placed in MercyFirst care. Children placed in care are more likely than not to be exposed to adverse childhood experiences (ACE) and traumatic stress. ACE exposure is linked to poor academic performance, poor health outcomes, and certain diseases. The Medical Department is the first line of defense to help detect health problems early. They do so by providing evidence-based, strength-based, trauma-informed, and child-centered approach to service delivery. POSITION SUMMARY: Under the direction of the Nurse Supervisor, the Medical Assistant will assist the medical team in providing safe and knowledgeable medical assistance for youth in foster care and in residential settings. Responsible for general clerical tasks within the Medical Program as assigned by the supervisor. REQUIRED QUALIFICATIONS: • High School Diploma or Equivalent., • Must have and maintain a valid Driver’s License with a satisfactory driving record for most positions., • Minimum 1 year's related experience required., • Knowledge of infection control., • Good organizational skills, ability to communicate effectively, both verbally and in writing., • Knowledge of Microsoft word, electronic health records and medical terminology., • Must have a certificate from a medical assistant certification program. RESPONSIBILITIES: • Conduct all work with good faith and compliance with all legal and regulatory requirements., • Maintain good attendance and report to work on time., • Complete attendance records accurately., • Safeguard confidential information., • Successfully complete minimum training requirements., • Communicate accurate information in a timely manner to supervisors., • Accurately complete job-related documentation in a timely manner., • Communicate in a professional manner to children, families, peers, outside agencies/vendors., • Demonstrate cultural competence., • Demonstrate a willingness to take on new responsibilities and alter performance with changing needs., • Continually seek to improve the efficiency and effectiveness of their department and the agency., • Organize tasks, data and work area., • Manage time effectively., • Communicate effectively, both verbally and in writing., • Maintain a safe and secure environment for clients., • Ensure clean exam rooms in accordance with infection control standards between patients and after clinic., • Assist the Medical team in the establishment of a medical home for children., • Collaborate with LPNs to schedule appointments and obtain medical findings/records from external providers., • Coordinate with the medical team and Medicaid Managed Care Liaisons for medical services that the child receives in the community by making appointments and transitioning the child to home- or community-based living with outpatient treatment (e.g., individual and family therapy) as part of discharge planning, • Ensure forms and documentation are maintained in an integrated system., • Perform clerical duties for the department including but not limited to: filing, maintaining medical records, computer operation, telephone coverage and photocopying., • Organize and maintain medical and program/office supplies through inventory and ordering., • Electronic Health Record-Data entry responsibilities., • Track and process invoices for payment with the Fiscal department., • Maintain a safe and secure environment for clients., • Maintain appropriate professional boundaries with clients and staff., • Data entry., • Answering phone calls and emails., • Communicate and respond effectively, professionally, and timely via phone calls and email correspondence., • Perform Physical Body Checks for Signs of Abuse in absence of MD, RN, and LPNs., • Take vital signs., • Obtain certain lab specimens., • Perform basic hearing and vision tests., • Perform EKG tests as ordered by physician., • Communicate emergency information to Medical Provider/Director or supervisor in a timely manner, • Assist with special projects., • Schedule appointments., • Maintain appropriate boundaries., • Follow all of MercyFirst’s established policies and procedures., • Understanding and willingness to commit to the Agency’s Mission, core values, Sanctuary commitments, and DEIB principles. BENEFITS/PERKS: • A comprehensive health insurance package including medical, dental and vision plans for you and your family., • 403B retirement benefits, • Employer-paid life insurance and long-term disability insurance, • Generous paid time off (vacation, personal, sick, 12 paid holidays), • Free employee assistance program through National EAP, • Insurance discounts for our staff and their families, • Training to support professional and personal development., • Employee wellness program MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment. Company DescriptionWe are a non-profit agency for children and family services. A career with MercyFirst, an innovative, community-based social service agency, can be meaningful in so many ways. Be part of an organization committed to making a positive difference in the lives of children and families struggling to make their way in the world. In addition to the rewarding work we accomplish as a team each day, MercyFirst also has generous compensation and benefits offerings, a great client and employee-focused internal culture, and career advancement opportunities. We are seeking qualified and motivated professionals who want to help MercyFirst build lasting foundations for children and youth with complex needs, and help them overcome and recover from trauma and prepare for a promising future. MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.We are a non-profit agency for children and family services. A career with MercyFirst, an innovative, community-based social service agency, can be meaningful in so many ways. Be part of an organization committed to making a positive difference in the lives of children and families struggling to make their way in the world. In addition to the rewarding work we accomplish as a team each day, MercyFirst also has generous compensation and benefits offerings, a great client and employee-focused internal culture, and career advancement opportunities.\r\n\r\nWe are seeking qualified and motivated professionals who want to help MercyFirst build lasting foundations for children and youth with complex needs, and help them overcome and recover from trauma and prepare for a promising future.\r\n\r\nMercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.