Client Account Manager
hace 2 días
New Hyde Park
Job Description We are seeking a highly motivated and client-focused Account Manager to join our team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date. Duties and Responsibilities: • Maintain client retention of 98% through proactive relationship management and exceptional customer service., • Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities., • Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms., • Educate and train clients on Day & Nite’s proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform., • Ensure all client records are complete, accurate, and updated with the most current information., • Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations., • Build strong, long-lasting relationships with contract clients, acting as the primary point of contact., • Confidently host and lead meetings with clients both virtually and in person. Qualifications: • Exceptional problem-solving skills with the ability to resolve challenges effectively., • Strong listening and critical thinking skills to understand client needs and propose solutions., • Ability to perform under pressure while maintaining a professional, client-first approach., • Excellent presentation skills with the confidence to present to executive-level stakeholders., • Strong organizational skills with a focus on detail, accuracy, and follow-through., • Ability to thrive in a fast-paced environment and adapt quickly to changing priorities., • Self-driven and able to work independently without micromanagement. Benefits: • Hourly rate based on experience and company growth potential, • Training & Development Programs, • Health insurance with generous company contribution, • Company paid life insurance, • Dental, Vision, and 401K plan, • Vacation and sick paid time off, • Paid holidays