PART-TIME Front Desk Agent
19 days ago
Latham
Job DescriptionBenefits: • Employee discounts Job Responsibilities: • Provide the highest quality of service to the customer at all times., • Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by the Company., • Handle guest mail and messages per established procedures., • Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake up calls., • Know how to clean guest rooms to standards., • Clean lobby, meeting room, vending room, breakfast room, and back-office area., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking., • Must wear proper uniform at all times in accordance with the Standards of Appearance., • Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.Qualifications:, • Work experience as a Hotel Front Desk Associate or similar role preferred., • Experience with hotel reservations software preferred., • Customer service attitude., • Excellent communication and organizational skills., • High school diploma or equivalent verbal, written and administrative skills.Supplemental Pay Starting Pay $15.50/hr.-$16/hr. Job Type: Part-time Pay: $15.50 - $16.00 per hour Benefits: • Employee discount, • Paid time offSchedule:, • 8 hour shift, • Every weekend, • Monday to FridayAbility to Commute:, • Latham, NY 12110 (Required)Ability to Relocate:, • Latham, NY 12110: Relocate before starting work (Required)Work Location: In person