Customer Relations Representative - State Farm Agent Team Member
hace 15 días
Spokane
Job DescriptionBenefits: • 401(k) matching, • Competitive salary, • Free food & snacks, • Opportunity for advancement About Us: Krina Mallgren Insurance Agency is a leading provider of insurance solutions dedicated to delivering exceptional service and innovative marketing strategies to grow our client base. We foster a collaborative and dynamic work environment where employees can grow, thrive, and contribute to both client satisfaction and business development. Job Summary: We are seeking a detail-oriented and proactive Insurance Service & Marketing Specialist to join our team. This hybrid role combines client-facing insurance service responsibilities with marketing initiatives aimed at promoting our products, enhancing customer engagement, and supporting business growth. Key Responsibilities: Insurance Service Duties: • Serve as the primary point of contact for insurance policyholders, addressing questions and resolving issues promptly and professionally., • Process new insurance applications, renewals, cancellations, and policy endorsements., • Review and verify insurance documents for accuracy and completeness., • Collaborate with underwriters, claims adjusters, and other departments to facilitate smooth policy management., • Maintain accurate records of all client interactions and transactions in the company database., • Educate clients on coverage options, policy terms, and benefits to help them make informed decisions., • Assist with billing inquiries and coordinate with the finance department as needed., • Stay updated on insurance products, industry regulations, and company policies.Marketing Duties:, • Assist in developing and executing marketing campaigns to promote insurance products and services., • Create and distribute marketing materials, including newsletters, email campaigns, and social media content., • Support lead generation efforts through outreach and follow-up communications., • Analyze marketing data and customer feedback to identify opportunities for improving client engagement and acquisition., • Coordinate with external vendors and partners for marketing events and promotions., • Maintain and update the companys website and social media profiles with relevant content.Qualifications:, • Previous experience in insurance customer service and/or marketing is highly desirable., • Strong knowledge of insurance terminology, policies, and procedures., • Familiarity with marketing principles, digital marketing tools, and social media platforms., • Excellent communication and interpersonal skills., • Detail-oriented with strong organizational and multitasking abilities., • Proficient in Microsoft Office, CRM software, and marketing platforms (e.g., Mailchimp, Hootsuite)., • Ability to work independently and collaboratively in a fast-paced environment.Benefits:, • Competitive salary and performance bonuses, • Retirement plan options, • Paid time off and holidays